Kimberley Bouie

Tel: 514-***-**** e-mail: ad44gr@r.postjobfree.com

PROFILE

•Dependable and conscientious, accurate and detail oriented.

•Effective negotiator and decision maker, clear and confident.

•Personable and persuasive, able to build instant rapport.

•Fully committed to providing the highest possible standards of customer service and support.

•Innovative problem solver who generates workable solutions and resolve complaints.

•Outlook, Word, Excel, Access, PowerPoint, Publishing.

Unisync Group. May 2023 - Dec. 2023

The company closed down the Montreal office, moved all to Ontario.

WORK EXPERIENCE

Lincora Inc. - Montreal, Quebec October 2021 -- 2023

Credit Officer - CONTRACT

•Initiated collection calls daily

•Interacted with clients via e-mail and telephone

•Followed up with the account specialists for collection purposes.

•Collected past due monies owed.

•Other duties helping the controller

Baylis Medical – Montreal, Quebec October – Nov. 2019

Accounts Receivable Associate

•Entered ACH/EFT payments in Epicor.

•Scanned received checks into remote bank then entered them in Epicor.

•Initiated collection calls.

•Followed up on customer requests in CashCollect and e-mails

OneSpan Canada – Montreal, Quebec June – October 2019

A/R Collections Specialist - CONTRACT

•Initiated collection calls daily

•Interacted with clients via e-mail and telephone

•Followed up with the account specialists for collection purposes.

•Collected past due monies owed.

AMD MEDICOM INC. – Pointe Claire, Quebec April – May 2019

Accounts Receivable - CONTRACT

•Coded cheques and remittances received via e-mail and EFT/ACH payments

•Initiated collection calls daily

•Interacted with clients via e-mail and telephone

•Answered customer inquiries concerning missing invoices and credit notes

HYPERTEC SYSTEMS – Pointe Claire, Quebec Jan – Mar 2019

Cash Application Agent - CONTRACT

•Applied cash received through EFT, ACH, cheques and credit cards

•Reconciled client accounts

•Applied discounts and credit notes

CCM Hockey- St. Laurent, Quebec Aug – Dec 2018

Claims Analyst - CONTRACT

•Analyzed claims received by e-mail from clients and customer service

•Credited and re-invoiced orders that were entered incorrectly

•Credited discounts that were not applied to customer invoices

•Entered claims and claim sheets and shared spreadsheet

•Disputing Amazon chargebacks on Vendor Central

FLS transportation Services - St. Laurent, Quebec May – Aug 2018

Accounts Receivables Clerk - CONTRACT

•Cash Applications

•Initiated collection calls daily

•Coded cheques and remittance payments

•Assisted A/R department in all functions

Shark Ninja -St-Laurent, Quebec Jan - March 2018

AR Analyst - CONTRACT

•Disputing Amazon chargebacks on Vendor Central

•Weekly forecast

•Assigning claims on High Radius for Amazon to certain departments

Livingston Intl. – Montreal, Quebec Mar – Oct 2017

Client Financial Services Representative - CONTRACT

•Initiating 20-30 collection calls daily

•Reconciling accounts with write off requests, bad debts and provisions

•E-mailing daily bulk statements

•E-mailing invoice copies upon client requests

•Releasing shipments at the border based on credit information

Manhattan International Trade - Montreal, Quebec 2016-2017

Accounts Receivables/Claims/Chargebacks

•Prepared bank deposits and updated customer files applying cash receipts.

•Initiated 50+ collection calls daily.

•Credit card payments through Global Transport

•Claim Research ie Markdowns, discounts, shortages, audits

•Experience on Customer Websites for payments, claims, documents, inquiries etc. Experience with US Mass Retailers

•Working through EDI and Easycom (Lingo)

EGS Call Centre – Montreal, Quebec 2015-2016

Call Centre Sales

•Managed and resolved customer inquiries.

•Activated customer credit cards and sold insurance.

Do-Gree Fashions - Montreal, Quebec 2010-2014

Accounts Receivables

•Prepared bank deposits and updated customer files applying cash receipts.

•Initiated 50+ collection calls daily.

•Approved orders for credit card and regular shipments.

•Invoiced through SPC Commerce.

•Analyzed credit in order to open new accounts.

•Handled claims and chargebacks to customer satisfaction.

•Interacted with salespeople ensuring customer orders contained all pertinent information.

•Processed credit card payments through Pivotal

Royal International – Montreal, Quebec

Customer Service 2008-2010

•Managed and resolved customer inquiries.

•Entered customer orders in an efficient and timely manner.

•Interacted with salespeople ensuring customer orders contained all pertinent information.

•Processed customer orders through EDI

Private Expressions – Montreal, Quebec

Customer Service 2003-2008

•Managed and resolved customer inquiries.

•Entered customer orders in an efficient and timely manner.

•Processed customer orders through EDI.

•Controlled the inventory process.

•Entered all new styles numbers in the style master.

•Initiated 50+ collection calls daily.

•Relieved the receptionist on multi line telephone system.

Transport Goudreau – Montreal, Quebec 2000-2003

Administrative Assistant

•Assisted the dispatch manager in taking incoming orders.

•Collected all monies from drivers.

•Managed and resolved customer inquiries.

•Efficiently maintained all Accounts receivable and Accounts payable procedures.

Litho Quebec- Montreal, Quebec 1992-2000

Office Assistant/Transport Manager

•Invoiced all outgoing shipments.

•Managed and resolved customer inquiries.

• Entered customer orders in an efficient and timely manner.

•Arranged transportation for all shipments.

•Prepared bank deposits and updated customer files entering cash receipts.

•Initiated 50+ collection calls daily.

•Relieved the receptionist on multi line telephone system.

EDUCATION

Vanier College – Computer Science

ICS – Paralegal Diploma

VOLUNTEER WORK

•Telethon of Stars - 32 years – Supervised 30 pledge takers during the overnight shift.

•Volunteer for Farha Foundation - 15 years – Worked security for “Ca Marche”, Boutique Agent at “Au Coeur de la Mode” and other events.

•Terry Fox foundation – 3 years – Recruited people for the run and also signing in the runners.

•Read to the elderly at a nursing home – 2 years.

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