Mattalene Marie Wilcher, DBA, MSBA

Birmingham, AL 35215

ad44a9@r.postjobfree.com 901-***-****

Curriculum Vitae

Education and Credentials

Nationwide Mortgage Licensing System and Registry (NMLS) Registered, 2021

Securities Licenses: SIE, Series 6, Series 63, Series 7

Doctor of Business Administration (DBA), 2018 – Capella University, Minneapolis, MN (Online)

Master of Science in Business Administration (MSBA), 2003 – Madonna University, Livonia, MI

Master of Business Administration (MBA) Certificate, 2003 – Madonna University, Livonia, MI

Bachelor of Science, Business Administration, 2002 – Madonna University, Livonia, MI

Associate of Arts, Business, 2001 – Schoolcraft Community College, Livonia, MI

Higher Learning Experience

CAPELLA UNIVERSITY, Minneapolis, MN (Online)

Teaching Assistant, 2015 – 2019

Offered one-on-one coaching and group sessions to self-paced undergraduate and graduate learners to enable academic achievement. Engaged multifaceted approach to address unique student needs building confidence, decreasing fears, and facilitating success. Developed additional learning aids and materials to complement evidence-based course curriculum. Administrated records and presented qualitative data providing visibility on program health and steering strategic decisions.

Taught Foundation Skills for Business Leaders, Global Economic Environment, Fundamentals of Management, and Fundamentals of Leadership.

Helped failing students achieve A’s and shepherded 100% of assigned students to successful completion of MBA program through astute guidance during 10-week session.

Handpicked as sole mentor for Project Hazel pilot program, which served the needs of at-risk learners. This role provided interactions with a greater diversity of learners in varied situations. Some examples of concerns of these students: time management, material understanding, instructor/student problems, and learning in isolation.

Mentor / Tutor, 2015 – 2019

Onboard new tutors by assessing knowledge and needs, coaching and mentoring, and providing steadfast ongoing support through regular meetings. Provide comprehensive training, sharing resources and engaging in Socratic questioning to expand personal discovery, enhance competencies, and build confidence. Lead team of four in seminar creation project aligned with needs of university and learners. Conducted meetings with MBA students using Adobe Connect and PGI conference line to provide mentoring and coaching regarding goal identification, action plans, and removal of obstacles.

Served in various Peer Mentor roles supporting new FlexPath Tutors as well as underserved and non-traditional populations with Multicultural Affairs for Equity and Inclusion.

Designed tiered approach for new tutors to capitalize on current skills and personal strengths.

Helped 10 tutors successfully achieve placement, four of who became New Tutor Peer Mentors.

Received multiple commendations and requests for ongoing support from learners beyond course completion, underscoring positive impact on learners.

ITT TECHNICAL INSTITUTE, Madison, AL

Adjunct Business Instructor, 2012 – 2016

Maintained regular office hours to address student concerns and questions. Attended events to promote program to new and prospective students to encourage enrollment growth. Championed further exploration through engaging curriculum and interactive, self-directed learning experiences aligned with program goals. Established and enforced policies, guided students to surmount academic and personal problems, and conducted performance evaluations which highlighted successes as well as opportunities for improvement.

Regarded as business subject matter expert (SME) for Associate Degree Program while also serving as Instructor and Advisor.

Increased student success rate and retention by promoting positive learning behaviors; initiated Phi Beta Lambda (PBL) business club as faculty sponsor.

Courses taught: business management, law, and supervision; accounting and finance, microeconomics, and quantitative analysis.

Business Experience

REGIONS BANK, Birmingham, Alabama

Priority Banker 2021 – 2022

Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services. Achieves required levels of inbound phone calls from the top 10% of Regions customer base. Educates and advises customers on products and services, including all loan and deposit types. Takes ownership of customer issues and works proactively with the customer for resolution. Refers customers to an internal team of experts when complex financial goals and needs are recognized. Strong communication and customer focus interaction.

Ability to handle multiple priorities simultaneously

Ability to provide personalized customer service

Strong communication and customer focus

Ability to work in a fast paced and energetic environment

NEW YORK LIFE, Birmingham, Alabama

Registered Representative and Insurance Agent, 2018 – 2021

Build solid book of business, leveraging proven and innovative sales techniques to establish client base. Manage sales pipeline and guide clients through sales cycle, gathering requirements to understand needs and following consultative approach to presenting appropriate products and services. Maintain current knowledge of emerging products and services, competitive landscape, and market conditions. Create and present seminars for education and potential client acquisition. Present financial plans based on the information gathered during the fact-finding process, including a variety of insurance and financial product offerings.

Licensed in multiple states.

Regularly submit applications in a timely manner, ensuring all client information and signatures are present and accurate.

Provided ongoing customer support as needed for events such as a change of address to delivery of a check following a death.

ELEVATING PRESENCE, LLC, Birmingham, Alabama

Life Coach, 2016 – present

Help clients achieve their goals bringing, changes in their lives. Assist clients to improve their relationships, careers, day-to-day lives, and other areas that may be causing a barrier to their overall successes. With a forward-focus and through activities and exploration into their live experiences, assist in making lives more meaningful and happier.

Regularly meet with clients to discuss progress, provide feedback, guidance, and recommend additional resources to build on progress.

Guide through changes and obstacles in life, leading clients to success, fulfillment, healthiness, and happiness, using various resources and strategic planning.

NOTARY SIGNING AGENCY, Collierville, TN

Notary Signing Agent, 2009 –2011

Developed thriving business from start-up, forging relationships with real estate-related businesses to facilitate paperwork for new and refinance mortgage closings. Liaised with key stakeholders including bank representatives and signers to explain details of loan application process, confirm appointments, and highlight necessary items. Kept detailed notes of unusual requests and general business transactions.

Maintained demanding schedule in time-sensitive environment with focus on service quality, accuracy, and completeness.

Remained bonded and insured with flawless business record.

MADON RESEARCH, Birmingham, AL

Administrator, 2003 –Present

An Educational Technology company that specializes in developing engineering and technical instructional content. Instructional content includes course development, online and onsite webinars, books, and project articles.

Manage contract negotiation and execution.

Manage and maintain accounting books.

Prepare and submit all tax and regulatory forms at the proper times.

Research Accomplishments

Employee Engagement in Franchise Hotels

Conducted qualitative research for doctoral dissertation around four research questions: (a) How do hotel employees describe engagement at work? (b) How and why have engagement strategies influenced hotel employees' perspectives of their jobs and their performance? (c) How do hotel managers describe employee engagement strategies and their impact on employees? (d) How do employee engagement strategies in franchise hotels affect the perceived organizational performance?

Produced single case study: Key findings were: (a) employees felt morale improved with engagement activities; (b) employees felt they must trust managers to feel connected to the hotel; (c) an indication that management employees felt that communication is key to employee performance; and (d) managers believed employee engagement initiatives improved guest ratings and review

Additional anecdotal evidence, gathered in recent weeks, indicated managers, who are responsible for employee engagement activities, need engagement programs for themselves. This is a potential area for research in the future, especially in the shadows of the Novel Coronavirus (COVID-19) Pandemic.

Scholastic Activities

Phi Beta Lambda (PBL) business club: Faculty Sponsor

Delta Mu Delta: Mentor

Delta Mu Delta: Member

Community Service

Seminar: Financial Literacy, 2019

Volunteer Tutor, Collierville Literacy Council, 2008 – 2010

Accommodated diverse learning styles while supporting adults in the achievement of math, English, and writing skills to pass GED exam.

Managed and reviewed confidential student data using MS Excel.

Professional Associations

National Association of Insurance and Financial Advisors (NAIFA)

International Coaching Federation (ICF)

Delta Mu Delta (DMD) business honor society

National Business Education Association (NBEA)

Technology

Total System Services (TSYS) Adobe Connect meeting platform PGI conference line MS Office Suite (Word, Excel, PowerPoint) Learning Management Systems (LMS) ZOOM meeting platform

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