Customer Service Team Members
Resume:
CHARLES C. RANDLES, JR
email: ad44a1@r.postjobfree.com
Southaven, Mississippi 38672
OBJECTIVE
Goal-oriented individual seeking a position as an Operation Manager to continue to create and efficiently apply my leadership and management skills to motivate team members and increase productivity. MANAGEMENT QUALIFICATIONS
Experience with Microsoft Office, PowerPoint and Excel, extensive experience with conducting interviews and hiring management staff as well as employees, submitting employees payroll using the KRONOS system, responsible for replenishment warehouse inventory, Shift and vacation scheduling for all employees, handling corrective actions and terminations for all employees, training and coaching development for all employees. Safety supervisor experience as well.
Strengths
● Ensuring maximum utilization of personnel and material resources.
● Analyzing processes for operations, locating areas to increase productivity.
● Boosting employee morale and increasing staff's level of skills through training and development.
● Assessing management goals and implementing specific actions needed to achieve short-and long-term goals.
● Enhancing production environments through improved employee communication, team empowerment, increased safety awareness.
● Outstanding customer service skills and the professionalism to represent an organization in a positive and effective manner.
● Building client relations, increasing business/customer perception of value, and securing long-term sales relationships through outstanding customer support and account management. EXPERIENCE
ALAN RITCHEY, Southaven, MS 7/21-Present
Reporting Supervisor responsible for 48 team members and 3 supervisors, duties consisted of conducting interviews and hiring staff members, submitting employees payroll using the KRONOS system, responsible for replenishment of all products in the warehouse, Shift scheduling and staffing vacations for all employees, handling corrective actions and terminations for all employees, training and coaching development for all employees. MEDLINE INDUSTRIES INC, Southaven, MS 02/15-03/22
Senior Supervisor duties consisted of managing 78 employees, responsible for overseeing inbound receiving and outbound shipping as well as dispatching of all LTL carriers’ freight, conducted interviews and hiring staff members, submitting employees payroll using the KRONOS system, responsible for replenishing all products in the warehouse, Shift scheduling and staffing vacations for all employees, handling corrective actions and terminations for all employees, training and coaching development for all employees and I was a safety supervisor for 5 years. GREATWIDE TRANSPORTATION, Southaven, MS 3/06 - 05/14 Dispatch Supervisor Coordinate daily dispatch operations for 175+company drivers for this transportation provider. Increased communication among drivers, which improved company knowledge regarding driver availability. Oversee dispatch and route coordination for 175+ company drivers and 10 owner-operators; review freight flow patterns and implement actions necessary to minimize empty or partially loaded trucks. Ensure that the company's on-time service goals are achieved by monitoring the line-haul system.
● Involved with many day-to-day aspects of operations, including: HazMat Qualified DOT Regulations Tractor Trailer Reefer/Dry/Flatbed Routing Freight - Client Sales Relations Employee Training Control; driver Container pool Management Assistance Computer Tracking Driver Relations Logistics Planning
CHARLES C. RANDLES, JR
continued:
● Manage back-up driver pool, maintain compliance with all State/Federal laws and corporate guidelines and control all logs and documentation.
● Monitor and ensure attainment of departmental safety conditions and compliance; review and monitor personnel, wages, and overtime wages.
● As Sales Representative, utilize effective sales, marketing, and management skills to enhance account management skill set, expand customer base, quote rates, and increase rapport with client base. ARAMARK AVIATION - Mesaba Airlines, Memphis, TN 10/03 - 1/05 Duty Manager / Operations Manager Used effective management leadership, financial, technical and team development skills to oversee comprehensive client service activity which involves over 80 employees. Provided leadership and direction to: (1) Operations Department, (2) Bag Room Department, (3) Gate Operations, (4) Ramp Operations, and (5) Commissary Department.
● Maintained a focus on leadership: empowered direct reports to manage their area of responsibility to the fullest; encouraged independent decision making and entrepreneurial thinking; mandated strict compliance with FAA standards and goals.
● Since hiring:
- Increased personnel to an adequate level - Improved efficiency
- Ensured effective contract commitment - Improved customer service quality - Improved employee relations - Significantly reduced overtime expenses FEDEX-Memphis, TN 01/00-12/03
Ramp Agent Flight Supervised 16 employees, coordinated work groups and planning contingencies to promote successful on-time departures of aircraft and tractor/trailers (Docks). Responsibilities included new hire training, cross
training, team development, safety meetings, leadership of personnel to achieve on-time departures, and working side-by
side with management to run hours and achieve successful operations. CDL Class “A” Tractor Trailer
HazMat Endorsement
OS&D ensure all damages are identified and process paperwork properly.
● Key employee to participate in incident response and preparedness training for hazardous materials spills. • Prepared computer generated weight and balance manifests for aircraft and tractor/trailers and maintaining records according to FAA and DOT regulations.
● Participated in organizing and directing Quality Action Teams. ELVIS PRESLEY GRACELAND, Memphis, TN 5/02 - 9/03
Supervisor - Tour Operations Utilized effective management and organizational skills to ensure quality tour experiences of this historic Memphis landmark. Applied public relations techniques to enhance community awareness. Maintained a positive professional image throughout the company. Responsible for all employee hiring, training, scheduling, and evaluations. Conducted employee orientations (55+ employees) emphasizing company standards to new employees.
• Managed guest concerns, coordinated company resources in achieving guest satisfaction.
• Maintained employee confidential files providing information to upper management as needed. • Provided media support and assistance with productions. MCI WORLDCOM, Sacramento, CA 1987 - 1998
Operations Manager III Directed the day-to-day internal and external installation and maintenance component of a 50,000 square foot, 60 employee location that was one of MCI's eight major switches in the U.S. The center is a major call (data and voice) routing, 1-800-collect, Internet, teleconferencing, and videoconferencing gateway, whereby I oversaw all maintenance and installations (internal and external). Provided project management of system installation, troubleshooting, and maintenance. Coordinated personnel/team training. CHARLES C. RANDLES, JR
continued
● Reviewed operational procedures and expenditures, determined areas for increased efficiency, and streamlined methods for accomplishing project goals. Led meetings with account team personnel and project managers to develop project strategy and solutions, attended sales, project management and customer/vendor meetings, and provided operations support. Senior Engineer, Sacramento, CA (1993-1994)
Prior Internal Positions within MCI, 1987-1993:
- Technical Specialist III / Lead Technician, Dominguez Hills, CA
- Technical Specialist II, Dominguez Hills, CA
- Technical Specialist I - MCI International, Los Angeles, CA
- Technical Specialist I, Dominguez Hills, CA
ITT COMMUNICATIONS, Los Angeles, CA 1984 - 1987 Dispatch Technician Provided testing and troubleshooting on telex and teletype machines.
EDUCATION
UNIVERSITY OF PHOENIX, Phoenix, AZ
Candidate, B.A., Business Management, 1997 (12 courses remaining to graduate) DEVRY INSTITUTE OF TECHNOLOGY, Los Angeles, CA
A.S., Electronics, 1983
CHARLES C. RANDLES, JR
email: ad44a1@r.postjobfree.com
3758 Tanya Way.
Southaven, MS 38672
To whom it may concern:
Please find enclosed a copy of my resume for your review. Upon thorough review of my credentials, I hope that you will find me qualified for serious consideration for a leadership position with your management team. If your goals include the addition of a professional who can work directly with upper management, efficiently supervise and direct employees, monitor employee performances, which include administration of discipline as appropriate, plan daily manpower needs and set schedules to ensure customers freight is delivered timely and damage free, conduct pre-shift meetings, regarding workflow, safety and provide education to employees as necessary, monitor and analyze all opportunities to cut cost and improve efficiencies on profit, develop and implement plans to achieve corporate goals, then I hope to be considered to become a part of your organization. I look forward to the opportunity to meet and discuss my management and leadership experience, as well as how I may be beneficial to the future of your company. Thank you in advance for your time and consideration. Sincerely,
Charles C. Randles
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