JUSTINE NICOLE SERRANO
San Diego, CA 92154
CP-619-***-**** ad445w@r.postjobfree.com
OBJECTIVE
Front Desk/Customer Service
SUMMARY OF QUALIFICATIONS
●Over 7 years combined experienced in administration, front desk, cashier and customer service
●Thorough knowledge of daily hotel operations and activities
●Excellent communication skills oral and written
●Strong organizational skills to finish workload in a timely manner.
●Ability to work quickly and accurately under constant pressure.
●Dependable, flexible, team player and great ability to maintain confidentiality
●Self-motivated and professional.
●Computer Skills: Knowledge of Microsoft Office suite; Excel, Microsoft Word, power Point, Photo Adobe
EDUCATION/ TRAINING /CERTIFICATES
●Bachelor of Science in Business Administration (50 units completed) Far Eastern University Manila, Philippines 2006
Course work: Business Management, Accountancy, Financial
●Hotel Restaurant and Management Guagua National Colleges Philippines 2009
●Star Service (Customer Service) 2009
●YES Training (2011)
PROFESSIONAL EXPERIENCE
Front Desk Clerk/Customer Service
●Register guest following correct procedures and keeping the guests' preference while trying to maximize the hotel's revenues.
●Booked and cancelled and follow up reservation.
●Familiar with office equipments like ten keys, copy and fax machine
●Established business relationships through provision of quality service and client referrals.
●Maintained records of room assignments in order to advise housekeeping and maintenance.
●Answer Questions about services, checkout times, the local community and attractions as well as other matters in a public relations capacity
JUSTINE SERRANO PAGE 2
Cashier/Dispatcher
●Earned numerous recognition from clients for great customer service
●Schedule and make reservation in a daily basis.
●Answer questions pertaining to different products of the company.
●Collected and receipt payment from products sold.
●Profound knowledge of cash handling and inventory
●Familiar with multi line phone like transferring and receiving calls
EMPLOYMENT HISTORY
02-2022- 03-2023 Baymont by Wyndham Hotel.
2018-2019 Customer Service Representative. Wireless Advocate Center
2012-2013- Front Desk Clerk - Child Development Center
2006-2011- Front Desk Clerk- Integrity Management Great Lakes IL.
06-2008 to 10-2008 Dispatcher/Cashier- Jelly Belly Candy Factor WI.