Emmanuel D. Caido, PMP, PRINCE* Practitioner

** ***** **., ********** *, Marikina City, Philippines

Mobile/Viber/WhatsApp: +639********* Email: ad444h@r.postjobfree.com

Socials: https://www.linkedin.com/in/emmanuel-caido www.credly.com/users/emmanuel-caido.1c8bc268/badges#

“To leverage extensive experience in technology implementation, digital transformation, and business process optimization as a Senior Project Manager. Dedicated to bridging the gap between technology and business priorities, driving transformative initiatives, and delivering measurable value to the organization's enterprise transformation efforts.”

Summary of Qualifications

With over 25 years of experience, I excel in managing large and complex projects and programs across diverse industries. I am adept at overseeing end-to-end project lifecycles, from business case development to post-implementation strategies, ensuring the realization of desired benefits. My expertise lies in leading complex, multinational teams and establishing globally consistent processes and solutions. I have a diverse portfolio encompassing Telco and IT infrastructure rollouts, IT transition, Software development, Business Process Transformation, and Outsourcing. Additionally, I am skilled in managing financial performance and budgets to ensure timely launches with improved revenue, margin, and profitability, while upholding quality standards.

Professional Experiences

Project-Portfolio Country Leader cum Project Director

Kyndryl Philippines 9/2021 – present

-Ensuring the timely delivery of projects and programs within contracted ICT portfolios while also overseeing in-country revenue, GP, and P&L for the A&IS delivery stream. Support sales and solution teams in presale engagement, performing scope assurance, and maintaining country capabilities in technology stacks.

-Responsible for maturing PPM and PMO practices, establishing a metrics-driven PMO, and striving to achieve high NPS scores for all ongoing projects and programs.

-As a Project Director for a key account in the banking sector, I manage all infrastructure projects and programs, ensuring their successful implementation and accountability throughout the process.

Advisory and Project Management Consulting Engagements (during the pandemic)

RBT Consulting 04/2020 – 08/2021

-Enterprise IT advisory and Program Consultant for RBT’s clients in the fintech and payment gateway sectors, overseeing projects such as legacy accounting system transformation, KYC system implementation, and IT security infrastructure assessments. Provided advisory support in developing IT governance, INFOSEC/Cybersecurity capabilities, and co-developed a roadmap to enhance IT operations and project delivery.

Uwalo Consulting 04/2020 – 08/2020

-PM consulting engagement for the implementation of business process automation for a Telco client using SharePoint technologies.

Services Country Head

Dimension Data Philippines Inc. 9/2018 – 3/2020

-Overseeing the development and implementation of technology solutions for clients, ensuring scope assurance, technical assessment, and delivery assessment. Leading technical teams collaboratively, maintaining a capability pool, and implementing service management policies, contributing to the service life cycle from design to continuous improvement and review. Managed project scope, budget, and timeline to ensure successful project completion within client specifications and company standards.

Head of Information Technology (CIO Capacity)

Eastern Telecom Philippines Inc. 8/2016 – 8/2018

-Spearheading IT strategy and execution to meet both tactical and strategic business goals, including managing the digital project portfolio and implementing innovative solutions. Oversees IT service delivery, operations, and project management office (PMO), ensuring alignment with ITIL methodologies and standards, and focuses on building a high-performing IT organization. Responsibilities encompass developing and maintaining processes for IT infrastructure services and executing projects to enhance enterprise information systems.

Head of IT PMO and Implementation

Bell Telecoms Philippines Inc. 7/2015 – 8/2016

-Leading IT project managers and implementation teams throughout the program or project life cycle, overseeing high-impact projects across functional or business groups and ensuring seamless service transitions. Responsible in defining and implementing policies and governance frameworks for various management areas within BellTel, such as INFOSEC, Commercials, Project Financials, Performance, and IT PMO.

Project Manager cum PMO

Alorica 6/2014 – 06/2015

-Overseeing the delivery of diverse projects, including contact center launches, infrastructure upgrades, and process improvements, both locally and internationally. Responsibilities include defining transition plans, maintaining transparent communication channels with project teams and stakeholders, and supporting the global Head of PMO in implementing best project management practices worldwide.

Transition Manager

Linde Gas Asia ROHQ 5/2013 – 5/2014

-Overseeing the end-to-end transition and integration efforts at Linde Global Services Manila, ensuring the realization of the business case and managing financial aspects including CAPEX and P&L. Successfully completed the transition of various business processes ahead of schedule, including HR, finance, supply chain, and IT systems transformation. Played a pivotal role in designing and implementing Linde’s Shared Services Transition Methodology.

Account Solutions Manager – APAC Region

Hewlett Packard Hong Kong ROHQ 4/2011 – 4/2013

-Overseeing the design, response, and pricing of all requests via the Non-Standard Service Request (NSSR) process, which serves as a primary means for generating additional revenue for the account. Controlling all aspects of solution requests, managing dedicated SMEs, and aligning designs with specific requirements for each IT domains.

Senior Transition Manager

IBM Business Services Inc. 11/2006 to 03/2011

-Overseeing the transition management for Business Transformation Outsourcing projects across various practice areas, including HR, F&A, CRM, and IT, while building and managing project teams and maintaining comprehensive project plans and logs. Accountable for ensuring adherence to timelines, scope, cost, and quality standards, as well as facilitating proper handover to Delivery Operation teams and implementing effective tools, processes, and knowledge management practices.

Education BS in Electronics and Communications Engineering St. Louis University Philippines 1994

Competencies and skills

Team Leadership, Project Management: Agile and Waterfall, Agile Change Management, Risk Management, Service Delivery, BPM, Business Analysis and Process Modelling, Six Sigma Championing, Continuous and Productivity Improvement, M365 suites, SharePoint, Power Bi, MS Project, Project Online, Jira, Cloud Technologies, Infrastructure Telco & IT, Cybersecurity, IT Management, Cross-cultural competency and adaptability, problem solving (analytical, synthetical and solution oriented), technical communications, stakeholder engagement abilities, technical communications,

Earlier career history and personal references available upon request.

Contact this candidate