Bethanie Marie Fierro
El Paso, TX *****
ad4445@r.postjobfree.com
Work Experience
Intellectual Property Auditor/ Sports Piracy Investigator
Signal Auditing- El Paso, Tx
March 2024- Present
Audit restaurants, sports bars to see if they are illegally showing a PPV sports game. Investigate local geographic area and online social media platforms for advertising of such events to gather leads. Gather evidence and complete a report to submit.
Texas Private Investigator P.I.# 01565526 Exp. 10/13/2025
Border Blue Private Investigations - El Paso, Tx
October 2023- Present
Conduct investigative interviews with defendants/inmates at El Paso County Jail Annex.
Create report with facts of finding from defendant.
Research per clients request
Mitigation Packets
Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals
Review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation.
Document all information and submit a detailed report of investigation within a strict required timeline.
Texas Process Server PSC# 23162 Exp. 9/30/2025
Fierro Pro Serves- El Paso, Tx
September 2023- Present
Delivery of court documents, to include criminal and civil subpeonas and citations, locally and surrounding areas in Texas and New Mexico.
Delivered documents to business and residential properties.
Delivered court appointed paperwork to clients on behalf of law firms and several different companies.
Received by email, printed and prepared documents to be delivered.
Prepared and filed complete and correct affidavits, after being notarized, to all clients including law firms and businesses.
Verified through skip trace that all information was accurate and up to date.
Prepared and Returned the return of service to client.
Social Media Content Moderator: Customer Experience
Teleperformance- El Paso, Tx
July 2022- March 2024
Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.
This role is key in providing a positive social experience for all users.
Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about social media products and community standards
Make well-balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting social media’s mission
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Lyft Driver
Lyft - El Paso, TX
February 2022 to Present
Picked up passengers at prearranged locations, or by cruising streets in high traffic areas.
Arranged to pick up particular customers or groups on a regular schedule.
Provided passengers with assistance entering and exiting vehicles, and help them with any luggage.
Communicated via telephone, or computer to exchange information and receive requests for passenger service.
Performed routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.
Related to and empathized with a range of people.
Handled transactions electronically
Used knowledge of electronics and the Lyft software application to help provide the best experience for passengers.
Cosmetologist/HairStylist/Barber
Wicked Fades, Staches & Lashes - El Paso, TX
May 2000 to March 2022
Texas Operators License # 1175976
I run this business as a sole proprietor since 2018 but I stopped almost completely because of COVID -19 in 2020 and 2021.
I have been working as a hairstylist/barber since 2000 off and on between jobs and in my free time as a mobile stylist.
Mens fades, scissor cuts, razor fades, hot shave with straight blade
Womens scissor cuts, color, hi-lites, perms, blow-drys, styles, nails, pedicures, full face/body waxing, makeup
Kids cuts
Inventory of products, sales
Appt. Scheduling
Grab&Go Food Service Worker/ G&G#2 Shift Lead
Ranco Response, LLC./ RedCap Staffing: Afghanistan Refugee Camp - Chaparral, NM
September 2021 to January 2022
Grab & Go Food Service Worker at Afghanistan Refugee Camp at Dona Ana Complex Range in Chaparral,Nm.
KBR supervised us each shift.
Worked alongside Ft.Bliss Military soldiers each shift
PASSED **GOV’T BACKGROUND CHECK/SECURITY CLEARANCE**
24/7 Snacks, Snack Packs and Beverage Distribution to Adult and children refugees.
Unload/Palletize Inventory Shipments from delivery trucks via assembly line.
Unpack and organize snacks in designated crates and refill crates as needed minding exp. dates.
Clean/Sanitize snack dispensary area
Clean/Sanitize/Stock/Refill beverage area, which included water, hot/cold tea, coffee, milk and juice boxes.
Refilled hot water from a 60 gal. Boiling /Tilting steam pot.
Monitor and log the cooler temperature at designated times per Government Safety Codes/Food Handling Requirements.
Supervised 3-4 co-workers per 12hr shift, delegated tasks and monitored break and lunch times at Grab & Go#2,3,4
Clean/Sanitized/Mopped Grab & Go station.
Haul trash to the dumpsters.
Janitorial / Shift Lead
Ranco Response, LLC: Afghanistan Refugee Camp - Chaparral, NM
August 2021 to September 2021
Janitorial services at the Afghanistan Refugee Camp at the Dona Ana Complex Range in Chaparral, NM. • Worked alongside U.S. Military soldiers each shift.
PASSED **GOVERNMENT BACKGROUND CHECK/SECURITY CLEARANCE**
Clean and Sanitize the Dining Facilities (DFAC #1,2,3, & 4 )
Shift Leader at DFAC #2 and was in charge of 5-8 coworkers. Delegated tasks and supervised shift to ensure it ran smoothly and all work was completed effectively and efficiently before next meal.
AmeriCorps Equal Hearts Member/ Volunteer
AmeriCorps Equal Hearts/El Paso Fighting Hunger Food Bank (EPFHFB) - El Paso, TX
June 2021 to August 2021
AmeriCorps Equal Hearts member
(#1562567) and I was placed at the EPFHFB as a volunteer. I was given a weekly stipend for living expenses as well as a $1300 educational credit.
Supervised the EPFHFB drive thru food pantry, located in the parking lot at Holy Spirit Church in Horizon City, Tx
Worked alongside the National Guard unloading the food truck, palletizing products and refrigerated products, loading into each families vehicles.
Worked Intake at EPFHFB drive thru food pantry and main facility using Link2Feed software.
Registered new participants for The Emergency Food Assistance Program (TEFAP)
Registered senior citizens for Commodity Supplemental Food Program (CSFP)
Cashier/Clerk
CITY OF EL PASO SUN METRO - El Paso, TX
December 2005 to March 2006
Customer service selling bus passes
Handling of cash from daily sales
Daily sales reports
Data entry registering new applicants
Sorted/Counted cash and coins in money room.
Student Intern/ Record Researcher
US Investigation Services (USIS) - El Paso, TX
October 2002 to April 2004
PASSED ***GOV’T BACKGROUND CHECK/SECURITY CLEARANCE
Conducted background investigations for gov’t applicants.
Dealt with local and state law enforcement agencies on a daily basis.
Obtained and provided information in order to process gov’t applicant’s background accurately and efficiently.
Transcribed data for Senior Investigators during a background check interview.
Education
Master's degree in Public Health
Attended:Kaplan University/Purdue University - El Paso, TX
August 2010 to May 2011
Bachelor of Science in Healthcare Management
Graduated:Park University - Fort Bliss, TX
May 2010
Texas Operator License in Cosmetology
Graduated: Academy of Science & Technology - El Paso, TX
August 1998 to May 2000
High School Diploma in General Studies
Graduated:Eastwood High School - El Paso, TX
August 1996 to May 2000 Certifications and Licenses
Certifications/Licenses
Texas Private Security License
October 2023 -Present
01565526 exp: 10/13/2025
Endorsement: Private Investigator
Type: Unarmed
Texas Process Server
September 2023 - Present
PSC#23162 exp: 9/30/2025
Universal Life Church Ordained Minister
2/27/2021
Licensed Wedding Officiant
COVID-19 Certification
November 2020 - Present
BARBICIDE COVID-19 Certificate#50492278
Texas Cosmetology Operator License
May 2000 – Present
Operator License # 1175976 exp::2/23/2026
Extra Curricular Activities/Volunteer Work
Cristeros- Kolbe Chapter/ Connally Unit
2022-Present
FB Admin for the Facebook page
FB Admin for the Facebook private group: Cristeros Inmates, Families and Friends
Texas Prison Alliance
TPA Family Facilitator Liaison
January 2024- Present
For TDCJ Region IV Prison Units: Connally, McConnell, Ney, Dominguez, Stevenson, Sanchez, Garza East, Garza West, Lynaugh
Advocate for Incarcerated by assisting them and their families with any issues they have my guiding them to follow TDCJ policies.
FB Admin for TPA FB Groups for my assigned prison units
Bridges To Life Prison Ministry
2023- Present
Class Facilitator to TDCJ Sanchez Unit in El Paso, TX
14 week course, faith based, teaches accountability for crimes and to their victims
Speaker : Victim Impact Statement/ Testimony shared
TDCJ Approved Volunteer/ TDCJ Windham SD Approved Volunteer
El Paso, Tx 2022-Present
Facilitated Bridges To Life Course to inmates at Sanchez Unit in El Paso, Tx.
Facilitated NA/AA Meetings at TDCJ Halfway House/Core Civic in Horizon, Tx
Americorp Equal Hearts Member
El Paso,Tx June 2021-Aug.2021
Completed 300 hours at El Paso Fighting Hunger Food Bank
Received Hunger Warrior Award
Del Sol Church- Eastside Campus El Paso, Tx.
May 2009- Nov. 2014
Mothers of Preschoolers ( MOPS) teacher, followed Christian curriculum for all activities.
Teacher/Sitter for the infants and young toddlers during church service
Sunday school teacher for third grade students, followed Christian curriculum.
Volunteer at Friday Celebrate Recovery program, assistant leader in the women’s group.
West Texas Community Supervision & Corrections Department
El Paso, Tx. March 2010
Assisted in “Project Read” at the Adult Probation Learning Center.
Active participant in the remediation of adult probationer reading problems.
Assisted adults probationers with GED testing preparation.
Lambda Theta Nu Sorority, Inc., Phi Chapter
El Paso, Tx. March 2002-2003
Founding Mother of the Phi Chapter at UTEP
Vice-President for two semesters, participated in numerous community service activities.
Chaired the Big Brothers Big Sisters 5K Walk/Run. Received Award from BBBS for this event.
Chaired benefit concert “Irie Holidaze”for homeless shelter.
Taught a reading/writing course for third grade through fifth grade students at our annual literacy workshop.