Stephene Westfall
Customer service, Nursing Assistant, Dispatching, Office assistant
Dover, OH 44622
ad43z7@r.postjobfree.com
I’m a hard working person. Most of the time I work overtime. I’m easy to get along with and very friendly. I don’t give up on my work I stick to it and make sure it’s done right. I have a lot of patients. To where I’m able to work with difficult situations. I’m always ready to learn more about my job to be able to move up in my work place.
Willing to relocate: Anywhere
Work Experience
Manager Assistant
Union Metal Industries Corp. - Canton, OH
October 2020 to Present
I assist the department and warehouse manager. I help issues material track down orders and help receive. The work with Epicor to keep track of all orders and stock jobs.
• Generated revenue reports
• Assured excellent customer experience at all times
• Handled day-to-day operations
Dispatcher/Customer Service
Liberty Tire - Minerva, OH
January 2020 to March 2020
Answering phones, a lot of Computer entry miles for each truck how many tires they picked up, checking their work making sure everything was right for billing. Running scale when needed. Calling customers to set up pick ups for the drivers.
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Performed data entry for orders, customer information and shipments
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
Dispatcher/Customer Service
Valley Trucking - Canton, OH
May 2019 to September 2019
Working with truck drivers schedule in their loads putting their hours in and booking loads with customers
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Assisted with technical support duties
• Performed data entry for customer information, orders, and shipments STNA/CNA
Oak point nursing and rehab - Baltic, OH
October 2008 to April 2019
• Taking care of patients Computer documenting vital signs CSR - Customer Service Representative
Peoples services - Canton, OH
November 2015 to August 2017
I worked in the office answering phones talking to customers some billing put in orders verifying orders making bills of lading signing Truck drives in and out calling trucks in for pickups placing orders to be pulled for customers keeping track of inventory assisting manager When wasn’t available pretty much a little of everything there
• Performed data entry for customer information, shipments, and orders
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Handled online orders and credit card transactions
• Helping with watching over temps as they came in for job. Education
Other
High school in Nursing
Thompson educational direct - Dover, OH
Skills
• Home Health
• Stna (10+ years)
• Customer Service (10+ years)
• Secretary (3 years)
• Managers assistant (3 years)
• Supervisor (3 years)
• Customer Support
• Customer Care
• CSR
• Office Administration (3 years)
• Logistics (3 years)
• Dispatch (3 years)
• Word Processing
• Excel
• Microsoft Word
• Microsoft Outlook
• Time Management
• Microsoft Excel
• Warehouse Experience
Certifications and Licenses
Nursing Assistant
August 2008 to December 2022
State Tested Nursing Assistant
Assessments
Management & Leadership Skills: Impact & Influence — Proficient January 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: Proficient
Management & Leadership Skills: Planning & Execution — Proficient January 2019
Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.
Full results: Proficient
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Scheduling — Proficient
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Office Manager — Proficient
July 2020
Scheduling and budgeting
Full results: Proficient
Warehouse Shift Leader — Expert
July 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Expert
Administrative Assistant/Receptionist — Highly Proficient August 2020
Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient
Home Health Aide Skills — Expert
October 2020
Providing care to patients in a home setting
Full results: Expert
Medical Receptionist Skills — Highly Proficient
October 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.