Desiree October

(ad43z6@r.postjobfree.com ) 074********

KEY SKILLS

SAP SCM on S4HANA

SAP Ariba Strategic Sourcing

SAP Ariba Supplier Lifecycle and Performance

SAP Ariba Contract Management

SAP Concur, S/4 Hana, SAP B1, SAP MM, SAP VIM, SAP Enable Now

Oracle R12 E-Business Suite, JD Edwards, S/4 Hana

Microsoft Excel, Outlook, Word, Project 2010

Sage200, MS Dynamics, QuickBooks, Pastel, SUN, Access Dimensions

Coupa

Python & SQL

DocuSign

EDUCATION AND QUALIFICATIONS

Current Studies:

Computer Science

SQL

Python

Damelin Online

Diploma in Information Technology (NQF level 6) 2010 Passed

SAP

SAP Ariba Procurement Catalogues Passed

SAP Ariba P2P Certification Passed

In-house courses provided by Company

Concur Administrator Passed

Prince 2 Practitioner Passed

SAP Enable Now Passed

1996 Raisethorpe Secondary

Date Qualifications Grade

1998 GCSE Mathematics and English Distinction

1998 Economics Distinction

1998 Afrikaans Distinction

1998 Geography Distinction

Career History

February 2023- February 2024 Anglo American

SAP Senior Analyst & Support

Analysing and delivering intricate cross-functional business requirements and process flows.

Conducting gap analysis between current and future processes, proposing continual process enhancements.

Executing and spearheading the development of technical specifications through collaboration with technical and non-technical teams. This involves translating functional designs into technical blueprints, validating overarching designs, and reviewing detailed specifications.

Designing, developing, and implementing testing protocols encompassing unit testing, integration testing, and system testing, aligned with specified requirements.

Performing comprehensive systems and data analysis to grasp functional design requirements and anticipate the impact of environmental changes on system functionality.

Assisting team members in honing application concepts and tool suite proficiency.

Managing, defining, and executing the implementation of configurations across applications and interfaces.

Guiding team members in acquiring and translating requirements into functional design.

Identifying and proactively resolving issues, often forecasting potential challenges and implementing effective solutions.

Establishing and upholding standards, best practices, governances, and patterns.

Cultivating a thorough understanding of Procurement processes, encompassing both strategic (e.g., supplier management, spend analytics, strategic sourcing) and tactical aspects (e.g., MRP, requisitioning, purchase orders).

Responding to IT and Business team requests, working from meticulously documented business requirements to achieve desired business outcomes.

Collaborating with IT and Business partners to clarify requirements and ensure proposed solutions align with business needs.

Supporting project delivery and enhancements by clarifying requirements, performing necessary configuration, and participating in solution design validation. Additionally, providing guidance to the business team on data activities and User Acceptance Testing (UAT).

BAU support L2/L3 tickets after go live

Conduct training with each department and new hires once implemented

S4 Hana Support

Provided technical support for SAP S/4 HANA system, addressing user inquiries, issues, and incidents in a timely manner.

Diagnosed and resolved technical problems related to SAP S/4 HANA functionality, configuration, and integration with other systems.

Monitored system performance and executed proactive measures to optimize SAP S/4 HANA performance, ensuring high availability and reliability.

Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues impacting SAP S/4 HANA operations.

Conducted root cause analysis for recurring issues and implemented corrective actions to prevent future occurrences.

Assisted in the implementation of SAP S/4 HANA system enhancements, patches, and upgrades, ensuring minimal disruption to business processes.

Provided guidance and expertise to end-users on SAP S/4 HANA functionalities, best practices, and standard operating procedures.

Participated in testing activities, including system testing, user acceptance testing (UAT), and regression testing, to validate SAP S/4 HANA configurations and enhancements.

Documented support processes, troubleshooting procedures, and system configurations to facilitate knowledge sharing and ensure consistency in support activities.

Collaborated with SAP functional consultants, developers, and system administrators to implement changes and enhancements to SAP S/4 HANA systems.

Conducted user training sessions and created training materials to educate end-users on new SAP S/4 HANA functionalities and processes.

Stayed updated on SAP S/4 HANA releases, patches, and new features, providing recommendations for system improvements and optimization.

Participated in on-call rotations and provided after-hours support for critical issues and system outages.

Ensured compliance with security and regulatory requirements in SAP S/4 HANA system configurations and operations.

Acted as a liaison between business users and technical teams, translating business requirements into technical solutions and vice versa.

Maintained effective communication channels with stakeholders, keeping them informed of system changes, upgrades, and maintenance activities.

October 2022 – February 2023 Novitas

SAP Trainer

Project: Training over 1000 employees for a large Healthcare Company

Led a team of trainers to create and meet needs and deadlines for training content.

Planned, designed, developed, organized, wrote, and edited instructor-led training content as well as storyboards for electronic learning modules.

Interviewed Subject Matter Experts to collect necessary information to design and develop blended education solutions.

Conducted ongoing needs analysis leveraging end-user feedback, field interactions, and subject-matter expertise to adjust learning strategy and curriculum.

Maintained awareness of training delivery calendar by developing classroom agendas, timelines, and content flow as necessary to deliver effective training to end users.

Created and developed a complete SAP end-user training plan and curriculum.

Identified and developed training content for end-users based on the best medium for content consumption.

Prepared and built training content in SAP Enable Now.

Worked with customers on instructional design and content authoring approaches for training development.

Created and implemented custom education programs that demonstrated knowledge of Adult Learning Principles and incorporated best practice delivery techniques.

Conducted training needs assessments.

Developed course objectives and design plan based on assessment results.

Conceptualized and developed evaluation measures including knowledge checks, course evaluations, and tests.

Participated in content review, revision, and sign-off cycles.

Conducted Train-The-Trainer sessions and full-scale training delivery in subsequent phases of the project.

Provided application knowledge, methodology expertise, and/or industry knowledge.

Built and maintained client relationships by consistently delivering exceptional service and exceeding expectations.

Provided status reporting, issue identification, and problem-solving.

Created and managed the development and execution of the core elements of change initiatives, including, but not limited to stakeholder engagement plan/strategy; communications strategy/plan; training strategy/plan.

Supported execution of change campaigns aligned with overall change strategy and approach.

Conducted and/or participated in formal walk-through of training materials (Train-The-Trainer Sessions), revised content, ongoing course development, as necessary.

Performed other duties as required.

August 2018 – February 2022 Otsuka Pharmaceutical

SAP ERP Analyst

Ariba Upstream:

1st & 2nd line support for the business

Head configuration, testing and documentation

Participate in workshops, contribute with functional expertise, scribe processes and document outcomes

Support the functional lead in organizing workshops

Provide reporting to key stake holders on a weekly basis and attend Steerco meetings

Work in partnership with management teams to translate business requirements into system requirements and finalize use cases and realize system requirements in Ariba upstream

Maintain Ariba configuration workbook.

Work closely with Ariba shared services for configuring Ariba Source to contact.

Maintain and update the overall Business process and functional specification document as the design reference document

Preparation of SIT and UAT scripts

Speedy defect resolution during SIT and UAT

Support preparation of cutover plan and go live support

Ariba Downstream

Provide 2nd line technical support for SAP Ariba and SAP B1.

Provide technical analysis and specify requirements to third party consultants.

Liaise with consultants to deliver solutions.

Responsible for managing ERP helpdesk.

Work on integration issues.

Run interface and rework reports to fix any errors with AR/ AP orders and invoices

Direct Support Contact (Ariba) across all affiliates for Otsuka

Work on custom request design and service requests directly with Ariba when approved by the senior management team

Internal support of all ERP systems

Support and manage the UAT process and ensure best practice adherence in the control over roll-out and go-live

Reporting BCR, tickets, statistics and monitoring trends

SLA Management

Develop system systems analysis/ business analysis as core discipline

Communicate technical information to end users who either come from a financial or non-financial background

SAP Concur

Involved with project from scope to support

Technical and functional knowledge of the Concur Expense Reporting System to perform administrator tasks, which require an advanced understanding of the Concur Expense Reporting tool. This includes tasks such as, configuration of audit rules, general ledger account changes, system extracts and file import

Advise, guide, train and provide direction to company employees regarding system usage/functionality. As well as, assist with developing training materials, etc., for end users

Act as escalation point for Expense Report Help Desk Queries and issues.

Run and/or create detailed analysis reports and queries within the Concur Reporting Tool.

Identify, report, track, resolve issues and offer suggestions for system/process improvement.

Support special projects to include enhancements, rollouts, and implementations.

Able to create, modify and execute test scripts and training materials related to Concur system enhancements, customizations or new module implementations as required.

Work with Concur support, both technical and audit on various subjects.

Must demonstrate the ability to identify and appropriately escalate expenses outside of policy and procedures.

Proficiency and expertise in assisting with developing and interpreting policies and resolving issues.

Able to demonstrate project management skills and meet all milestones and timelines. Manages individual deliverables with minimal supervision guidance and coordinates with others as necessary.

Able to coordinate with offshore team in a proactive and positive way

Support other Accounts Payable processes as needed

Managing and monitoring Concur user profiles including maintaining changes, additions, deactivations, troubleshooting technical user errors, field user questions, setup, and payment inquiries.

Establish clearly defined standard operating procedures for Concur administration and streamline processes and manage communication within the business for effective control. This includes collaboration with Concur and third party management personnel.

Develop and implement procedures for Concur travel expense and purchasing credit card management and administration in compliance with company policies.

Core Skills:

- Sourcing

- Contracts

- Supplier Management

- Risk

- Invoicing

- Commerce Automation

- Analytics experience Excel and VLOOKUP’s

- Project based Supplier Migration

- Experienced Ariba Contract and S2P data clean-up of supplier records, system configurations, template updates, assembled documents and end user support.

- Knowledge of both Procurement and Accounts Payable processes in complex corporate sector (PR, PO, Invoicing, Invoice processing and reconciliation, approval workflows, user provisioning roles and responsibilities, core master data)

- Good understanding integration between SAP Ariba Downstream and SAP ERP (or Non-SAP ERP systems)

- SAP Ariba P2P, P2O

- Technical and functional knowledge on Concur Financial / Expense System

- Experience in using Concur Expense Management tool and/or Financial Systems

- Technical knowledge on Financial System configuration and on how multiple systems integrate, data transfer

- Knowledge of business rules and on how to change them to achieved desired output

November 2017 – January 2018 SAP

Functional Consultant Ariba (HMRC Project)

Analysis

Design Workshops

Configuration

Support

User Requirements

Gathering

Blueprinting

Document Design

Testing

August 2015- September 2017 ADP

P2P Implementation Lead

Ariba Global Rollout in 9 Countries (EMEA)

Involved in:

Analysis

Design

Data gathering; cleaning & mapping

Testing

Go Live

Training & training documents – As well as on-going training for new users and refresher training

Maintenance & Support

Ariba Upstream capabilities

Ariba Spend Visibility

Ariba Contract Management

Ariba Downstream capabilities

Ariba Procure to Pay

Catalogue Management

Ariba Procurement Content

Ariba Invoice Management

Payment Management

Discount Management

Ariba Network

Extensive experience of Ariba integration with SAP ERP and other backend systems

Procurement Duties

Spend analysis and identify key saving opportunities

Enforce Global Purchasing policies and guidelines to achieve Corporate Purchasing & BU goals/objectives.

Negotiate low risk - high return deals with local suppliers, in accordance with ADP Legal and Purchasing policies.

Outsource the procurement process to low cost countries were appropriate.

Negotiate & implement supplier contracts and supplier relationship management.

Ensures policies rolled out by International Purchasing are implemented in his or her Country / BU.

Ensures local vendor contracts are in sync with International vendor contracts when applicable

Coordinate with Country / BU legal team to ensure contractual obligations minimise risk to the ADP Employer Services.

Store contracts on CMS (Corporate tool), according to Corporation policy

Travel & Expenses Implementation (Concur)

Projects manage the redesign and deployment of approval process for Travel bookings and Travel expenses (using the same HR feed from GV as Ariba)

Provide 1st and second line support for our Online Booking & Expense tool

Collate details of errors and forward to the relevant departments

Track progress on the query and keep associate and management informed

Testing new configuration

Ensure all documentation for Online Booking & Expense tool are up to date and distributed where applicable

Design all training documentation

Provide staff training

July 15– August 15 Walgreen Boots Alliance Healthcare

Temporary

Senior AP Consultant

Processing, management and month end matching of Intercompany balances including accurate estimates of intercompany payments and receipts for daily cash forecasts.

Maintain and reconcile three cashbooks, reconcile four bank accounts (GBP x2, USD & Euro) on a daily basis.

Maintain list of users, new Bankline templates for all Intercompany accounts.

Update of the invoice analysis on the wholesale monthly cost centre report on a timely and accurate basis.

Processing, management and month end matching for Intercompany balances;

Maintain and reconcile three cashbooks, reconcile four bank accounts (GBP x2, USD & Euro);

Process employee cash & corporate credit card expense claims through SIMPLER

Bi – weekly BACS payment runs and preparation of foreign payments

Ad hoc support to the Corporate Accountant - ABMSL

Assistance during busy month end period including assistance in posting journals

Assistance during year-end.

Assistance with the PSA (PAYE Settlement Agreement), recording relevant expenses

Cover for intercompany invoicing, payments and reconciliations

May 15 –July 01st 15 -De Beers Diamond Jewellers in partner with LVMH (Louis Vuitton, Moet, Hennessey)

Temporary

AP Accountant (SAP)

Provide the main point of contact on all purchase to pay queries

Provide high standards of customer service, consistency with service level agreements and operational compliance

Set up of supplier accounts and maintenance of supplier master data

Operate the registering, scanning, processing and storing of inbound documents / subcontractor certificates received by the team

Invoice processing including invoice logging and inputting, invoice matching to Pos, workflow creation, reviewing of pending invoices, upload of invoice data and inputting urgent documents, manage invoice tolerances

Comply with finance processes, controls and regulatory framework

Schedule and process payments

Identify opportunities for process improvements

AP reporting

Perform supplier statement reconciliations

Reconciliations and period end close activities

July 2014-March2015 Safety Kleen UK

Implementation Finance Lead & AP

In charge of 3 ledgers, 2 UK and 1 Irish (payments,invoices and queries on all 3 ledgers )

Managed 4-6 staff members

Inputting of invoices (300-500 invoices on a weekly basis )

Preparing payment runs

Foreign Payments -Euro/SEK/USA

Control and maintain the accruals, provision and prepayments process

Prepare Audit file and supporting documentation for area under control

Updating of all standing orders and direct debits with banks

Intercompany payments & reconciliations

Processing of expenses for all staff +-300 Staff members

Supervision of cash book processes and transaction recording

Importing & exporting of information from Phoenix to Dimensions

Manage prepayments and accrual accounts, including monthly reconciliation

Provide training to the payments team on systems and payments processes

Implement new procedures, where relevant, to ensure maximum efficiency

Banking imports

Crystal reporting from Dimensions

Purchase to Pay

Managing Suppliers

Defining and Creating Items

Processing Purchase Order Requisitions

Processing Purchase Orders

Processing Purchase Order Receipts

Forwarding to the Workflow Process

Running Standard Purchasing Reports

Matching of GRN’s against PO’s

Carrying out month end processes

Transactional support to clear pending backlogs and issues

Resolve invoice/PO queries with Suppliers/Centre staff

Carry out checks on non-PO invoices/credit notes for correctness, review authorisation signatures and approval

limits are within Board regulations

Clearing all unmatched PO’s at the end of each period

System implementation experience (P2P)

Project implementation experience (Access Dimensions) developing and executing standard process

Monitor, review and standardise AP process flow

Train Internal users and external suppliers on the correct process

Drive performance measures for the business to improve and ensure quality of service

Monitoring P2P system performance and suggesting and implementing system improvements

Testing of system within AP and PO developments

May 2014 – June 2014 Evidera (Life Sciences & Pharmaceutical)

Senior Finance Officer: Accounts Payable

Accounts Payable

Obtain approval and code Vendor invoices

Dealing with multi-currency payments

Book Vendor Invoices into Financial Systems

Raise payment against Vendor Invoices

Booking Employee Expenses

Raise Payment against Employee Expenses

Book Honoraria Requests for groups

Raise Payment against Honoraria requests

Reconcile individual Vendor accounts against Vendor’s statements

Liaise with Vendors regarding individual queries

Matching up company credit card purchases

Booking of all company credit card statements within Financial System

Match up travel bookings to monthly travel statement

Liaise with US colleagues to ensure appropriate authorization on US payments

Provide weekly creditors reports

Ensure monthly targets are met

November 2013 – April 2014 ND Recruitment

Senior Finance Officer

Ensuring all accounts payable invoicing, transactions and expenses are processed to the standard required by the

company

Provide assistance to the Assistant Financial Accountant with month end processes

Organised the Accounts Payable Team to meet accounting and payment deadlines

Ensure validity of the client database and maintenance of audit trail of changes

Processing payments via BACS, cheque and direct debits whilst ensuring payments are authorised in line with

company policy

Training new staff & users on systems

Responsibility for the management of clearing old invoices

September 2010 – November 2013 Dekan IT Systems

Senior Accounts Supervisor

Supervising and working within a team of 6 Accounts Payable Clerks

Debtor management: reviewing and issuing customer receipts according to billing deadlines, raising credit notes,

chasing customers for payment, resolving queries and managing escalations

Producing regular reports e.g. aged debtor reports

Processing credit card payments

Posting and allocating cash receipts

Processing all administration related to the billings function

Ensure payment deadlines are met

Ensure all processing of invoices, payments runs, supplier statement reconciliations are done efficiently

Query resolution

Implementing new processes across the team

May 2010 to September 2010 MoneyGram International

Accountant

Creating/deleting/amending/updating personal information on Oracle eg.bank details

Supplier’s terms & conditions

Assisting Financial Accountant with HM Revenue claims / VAT claims

Creating a filing system for MoneyGram Finance department and archive all finance documents no longer needed in line with data protection principals

Creating a system for all staff in MoneyGram to access from download backup files from Cognos, this had to be

done for each region, each country, department and cost centres

2008 O/S Audit tax trace for Nigeria & South Africa

2009 O/S Audit tax trace for Nigeria & South Africa

2010 Vat claims for South Africa

Dealing with multi-currency payments

MoneyGram recently moved systems from Sun to Oracle. Assisted MoneyGram in implementing their processes and procedures within Oracle as well as creating a database download of all-backup on a system that backs Oracle up which is called Cognos.

February 2008 – April 2010 Hounslow Housing

Payments Team Leader

Responsible for the Payments and Treasury Officers

Ensure KPI's are regularly met.

Carried out regular 1-1's and appraisals.

Offered training & on-going support where necessary

Completed the necessary reconciliations/month end reports to ensure the accuracy & efficiency

Cash flow Reporting

Bank Reconciliations

Purchase Ledger Suspense Account Reconciliation

Project Management of new processes implemented by the Treasury / Purchase Ledger

Managed the completion of various projects within the Treasury/Purchase Ledger Departments

Eg:- closing of AIB Accounts, Opening of Scheme Petty Cash Accounts, Saturn/Personal

Money Process, and Invoice Scanning Process & Sun/Genero Purchase Ledger Data Cleansing

Liaised with the relevant scheme staff to discuss new processes to be introduced & complete any training

Liaised with the relevant software providers to discuss training requirements and/or updates to the systems.

Championed continuous improvements to all processes with a view to gaining efficiencies within the departments

Residents Personal Money

Liaised with Care Home Staff on a regular basis to ensure that all Finance records are up to date and accurate

Planned for the efficiency & effectiveness of the Purchase Ledger

To ensure supplier payments are in accordance with the agreed credit terms

To monitor & ensure the authority/invoice signing sheet is accurately maintained

To provide and account for direct debit payments for both schemes and head office

Assistant Management Accountant

Daily Treasury Management

Ensured that auditors have all the information they require at the year end

Gathered understanding of the organisation’s purchase ledger, cash book, revenue, prepayments & debtors

Understood sources and rules relating to the organisation’s income including supporting people and housing

Prepared regular and ad hoc financial reports as directed by the Management Accountant

Posting Bank Statements entries to SUN (Including Suppliers)

Assistance with the production of monthly management accounts

Forecasting and budgets

Journaling of all bills paid by D/D (BT, British Gas, Office Depot, Eon, Thus,

Posting Red book

Posting Manual Cheques

Sundry Invoices, including Day centre invoices (As required by department)

Agency Recharge -Write offs (As required by department)

Prepayments (Calculate, Update and post to SUN)

Fixed Asset Register (Calculating Depreciation, Journaling and import to SUN)

Summary of previous positions

Date

Company

Position

June 2007-October 2007

MediaCom

Finance Assistant

May 2007-June 2007

Financial Conduct Authority

Finance Officer

April 2005-October 2006

Autopage Cellular

Customer Service Teamleader

January 1999-March 2004

Various

Accounts /Finance

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