Sylvester L. Raine

**** **** **** ** ******** City, OK 73132 (405) 882-6414m ad43y1@r.postjobfree.com OBJECTIVE: Obtain a position incorporating the vast skills acquired as a Customer Service/Data Entry Manager in a growing organization. EXPERIENCE:

STAPLES OKLAHOMA CITY

DELIVERY DRIVER 2019-2021

DUTIES INCLUDED,BUT NOT LIMITED TO:

● LOADING AND UNLOADING THE VEHICLE BEFORE AND AFTER THE SHIFT,SORTING PRODUCTS,

● DELIVERING PRODUCT TO BUSINESSES AND RESIDENTS ON MY ROUTE

● BRING BACK ANY DAMAGED,RETURNS AND SCHEDULED PICKS LARKENS/AMAZON OKLAHOMA CITY

DELIVERY DRIVER 2018-2019

DUTIES INCLUDED,BUT NOT LIMITED TO:

● LOADING AND UNLOADING VEHICLE IN THE MORNINGS AND EVENINGS,BEFORE DRIVING AND AFTERWARDS.

● DELIVERING PACKAGES IN ROUTED LOCATIONS THRU OUT THE METRO AREA IN A TIMELY MANNER.

FERGUSON OKLAHOMA CITY,OK

DELIVERY DRIVER 2017-2018

DUTIES INCLUDE,BUT NOT LIMITED TO:

● DRIVING COMPANY TRUCK TO DELIVERY LIGHT FIXTURES,PLUMBING AND APPLIANCE TO NEW HOMES.

● WORKING IN A WAREHOUSE,ARRANGING AND FIXING LIGHT FIXTURES AND ARRANGING FIXTURES FOR CUSTOMERS.

Brinks Corporation Oklahoma City, OK

Armored Security 2015- 2017

Duties include, but are not limited to:

Drives armored truck,along established routes to transport monies and valuables to destinations.

Loads and Unloads money and valuables.

EasyHomes Rentals Oklahoma City, OK

Account Manager 2014- 2015

Duties include, but are not limited to:

Rented furniture and accessories to customers.

Talked to customers to determine furniture preferences and requirements.

Accompanied customers through showroom, answered questions and advised customers on payment options of furniture items and accessories.

Compiled lists of customer-selected items.

Computed rental fee, explained rental terms and presented list to customer for approval.

Contacted customers to encourage follow-up transactions.

Resolved customer complaints regarding delivery of damaged or incorrect merchandise.

Executed daily opening and closing operations, managed field accounts, contacted customers to resolve delinquent accounts, and retrieved property from unresolved accounts. Aaron's Sales and Leasing Oklahoma City, OK

Customer Account Manager 2006- 2013

Duties include, but are not limited to:

Rented furniture and accessories to customers.

Talked to customers to determine furniture preferences and requirements.

Accompanied customers through showroom, answered questions and advised customers on payment options of furniture items and accessories.

Compiled lists of customer-selected items.

Computed rental fee, explained rental terms and presented list to customer for approval.

Contacted customers to encourage follow-up transactions.

Resolved customer complaints regarding delivery of damaged or incorrect merchandise.

Executed daily opening and closing operations, managed field accounts, contacted customers to resolve delinquent accounts, and retrieved property from unresolved accounts. Hertz Corporation Oklahoma City, OK

Billing/Customer Service & Reservations/Call Center 2005-2006

Assisted customers with billing disputes and other customer service related disputes within corporate limitations.

Provided thorough documentation of each customers calls.

Aided in the training of several new customer service representatives in department protocol, appropriate customer relations, and corporate procedures.

Booked rental car reservations and discussed rates with customers. EDUCATION:

Vatterott College Oklahoma City, OK

Computer Technology and Networking Systems 2001 – 2003

Curriculum: Computer Network Installation, Networking Principle Basic Electronics Data Communication Maintenance and Troubleshooting

Awards: Director Honor Roll and Perfect Attendance

Associate Degree in Computer Technology and Networks Systems Millwood High School Oklahoma City, OK

Basic Coursework- Diploma Received. May 1997

REFERENCES: Available upon request

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