James G. Obitz

**** ***** ****** **********, ** *5218

Home# 412-***-**** Cell# 412-***-****

ad43vh@r.postjobfree.com

Aspirations:

To pursue a career in customer service, business and technology, using my knowledge of these fields, gain more experience and advance my education with job training and additional schooling. I am motivated by strong work ethics and helping people to solve problems and find solutions.

SKILLS:

● Able to motivate staff to meet project deadlines

● Proven ability to develop strong customer and team rapport.

● Coordinated a variety of tasks in fast-paced environments.

● Detail oriented with excellent analytical and project tracking skills

● 9+ years’ experience working with Avaya system as a Tech. and CSR.

EDUCATION:

● Point Park University Pittsburgh, PA August 2006-December,2008 Received a bachelor’s degree in business management / administration

● ITT Technical Institute Pittsburgh, Pa March 1993-March,1995 Received an associate degree in Electronic Engineering Technology

EMPLOYMENT:

R1 RCM Pittsburgh, PA August 2023 - March 2024 Patient Care Advocate, Work in the hospital emergency department building relationships with patients and their families by exceeding their needs. Complete patient registration and admission. Access insurance coverage, updating demographics and handle all appropriate prior authorization paperwork and assist patients in receiving all applicable financial assistance.

Help At Home Pittsburgh, PA June 2020 - November 2021 In-Home Assistant - Help with day-to-day activities preparing meals, cleaning, bathing, toileting, dressing, grooming, laundry, medication, making and attending appointments, grocery shopping and running errands.

Allegheny General Hospital Pittsburgh, PA February 2020 - June 2020 Environmental Services Associate Part-Time, Temporary Position Cleaning all assigned and non-assigned areas with detail and AHN procedure rules with PPE to ensure the safety and health of our patients and staff by paying particular attention to everything human’s touch.

United Healthcare Pittsburgh, PA September 2018 - April 2019 Customer Care Advocate Call Center position Provide our Medicaid member with up-dates for PCP’s, Dental, Vision, addresses and other personal needs. Help members with claims, reimbursements, disputes and pharmacy prescriptions, CHIP billing, mental health calls and write compassion notes to new members and patients who are not feeling well. Follow strict HIPAA laws to protect private and sensitive membership information. Quickly navigate UHC systems using 3 monitors and 25+ programs.

UPMC Pittsburgh, PA December 2017 - May 2018 Telephone Operator Temporary Position Providing service to doctors, nurses, staff members, and concerned family and friends by connecting callers with the appropriate departments. Doctor pager system routing, scheduling updates and following HIPAA laws.

Staffmark Pittsburgh, PA, September 2017 - December 2017 Customer Service Representative Temporary Call Center Position Highmark Health Billing Department Providing service for billing inquires to personal insurance policies, updating information, processing payments and following HIPAA laws.

CVS Health/Caremark Pittsburgh, PA, August 2016 - January 2017 Customer Care Associate Call center position. Provide over the telephone customer service to patients, doctors/offices, pharmacies, clinicians and caregivers. Requested information, and insurance questions and assisting with technical account challenges and following HIPAA laws.

Home Depot Pittsburgh, PA January 2016 - September 2016 Major Appliance Sales Associate Customer service in person and over the telephone Computer product search, inventory control and point of sale signing. I was a 3-time top monthly sales associate.

Wards U-Haul Pittsburgh, PA October 2010 - March 2015 Reservation/Office/Lot Manager Customer service in person and on the telephone. Rental, reservations, sales of all U-Haul equipment and products. Computer work to prepare rental contracts and invoices. Keep track of inventory. Park vehicles and perform level checks. Clean equipment, lot and office.

Rivers Casino Pittsburgh, PA May 2009 - March 2010 Slot Technician Customer service, set-up, repair and maintenance of3000 slot machines from five manufactures. Close communication and training with all departments.

Kmart/Sears Pittsburgh, PA October 2005 - October 2007 Major Appliance Sales Associate Customer service in person and on the telephone. Cash register and computer work. Product point of sale. signing and inventory control. I was an 11-time top monthly sales associate.

Ricoh Corp. Bridgeville, PA October 1997 - May 2004 Field Service Technician Customer service in person and on the telephone. Set-up repair and maintenance of digital copiers, printers, fax machines, scanners and multifunctional connected units. Keep track of inventory, service records and travel logs. I was a 7-time top monthly service technician for customer satisfaction.

Gap in employment: 07/2022 – 04/2023, I had an accident, surgery, complications, rehabilitation and a full recovery.

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