Reginald Curry
Clarksville, Tennessee *****
(C) 718-***-**** (E) ad43vd@r.postjobfree.com
Summary
Quality-driven production professional with proven success in organizing workflows and coordinating resources to meet challenging production goals. Industrious leader and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team building abilities with open and clear communication style.
Proficient in conducting performance evaluations, training associates and providing thorough reports to management.
Skills
Workflow Optimization
Production target management
Continuous improvements
Resolving discrepancies
Quality control optimization
Employee motivation
Reporting skills
Invoicing and shipping documentation
Warehouse space management
Administrative leadership
Customer service understanding
Experience
06/2018 - 02/2020
CEVA LOGISTICS, MOUNT JULIET TENNESSEE Mount Juliet, TN
Operations Supervisor
Developed and oversaw strategies for improving operational efficiency and accuracy
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance
Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
Supervised the day-to-day operations of a shipping team of 21, directing activities such as loading and unloading, pallet replenishment and inventory maintenance
08/2017 - 08/2019
Ciox Health Nashville, TN
Supervisor/Team Lead
Created and maintained production schedules based on employee productivity, company needs and seasonal plans
Evaluated employee performance, identified areas of improvement and communicated plans to employees
Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity
03/2016 - 07/2017
Block By Block Nashville, TN
Operations Supervisor
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality
Strategized long-term business needs while generating guest relations feedback for process improvements
Built upon established practice standards to improve operational performance and reduce labor costs
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliationsP
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines
08/2015 - 02/2016
United HealthCare Services Inc. Brentwood, TN
Operations Supervisor
Set and administered annual operating budget, consistently maintaining controls and preventing overages
Trained and mentored new employees to maximize team performance and achieve daily performance objectives
Evaluated operations trends and made proactive strategy adjustments to maintain alignment between performance and objectives
Led employee performance reviews and discussed improvement strategies with each team member
01/2014 - 08/2014
Bridgestone, Tx Roanoke, TX
Inventory Supervisor
Performed root cause analysis on inventory discrepancies and implemented impactful solutions
Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy
Analyzed transactional activity and performed research and reconciliation to correct imbalances and prevent order denials
Trained staff on material handling processes to reduce shipping
08/2011 - 05/2014
West Corporation Huntsville, AL
Call Center Supervisor
Retained top talent by authoring and conducting team performance evaluations for corrective action planning
Facilitated individual coaching sessions with CSRs to realign productivity goals
Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices
Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
06/2010 - 07/2011
US Military.Com Montgomery, AL
Grounds Supervisor
Attended seminars and workshops to learn about natural products, which delivered successful pest control results with zero chemicals
Read and followed landscaping plans to install plants and fixtures for residences and businesses
Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health
Cleared pathways of overgrowth and debris or hazards such as snow
Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels
06/2007 - 05/2010
DIRECTV Huntsville, AL
Call Center Customer Service Specialist
Reviewed customer data to assess current issues and determine potential solutions
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
Maintained revenue streams by exhausting every option before offering refunds on escalated calls
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
06/2004 - 08/2007
University Of Memphis Memphis, TN
IT Manager
Brought in additional project personnel and resources to meet demands.
Maintained close connection with project personnel to quickly identify and resolve problems.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Devised implementation plans, including cost-benefit and ROI analyses.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Education and Training
University of Memphis Memphis, TN
Some College (No Degree): Information Technology
3.2 GPA
Minor in Criminal Justice
1991
Raleigh Egypt High School Memphis, TN
High School Diploma
Major in Marketing
Additional Information
US Navy Veteran
Certifications
Association for Project Management (APM)
Leadership Essentials Certificate
Microsoft Office Specialist (MOS)
Customer Service Representative Certificate
Customer Service Professional Certificate