DEON COX

ad43ur@r.postjobfree.com

214-***-****

Organized, experienced, goal-oriented, team player seeking a position in an established medical

office supporting physicians, nurses, and other medical staff to facilitate excellent patient care.

PROFESSIONAL EXPERIENCE

Dispatch Health, Dallas TX 2019 -2024

RCM Billing Specialist July 2022- January 2024

Troubleshoot and escalate all billing inquiries received via email, fax, and phone

QC patient files to insure correct address for billing, account payable and receivable

Review contracts to eliminate coding errors on claims and make corrections on

modifiers as needed

Ensure claims have all necessary medical documentation required

Process credit card payments for delinquent claims as well as payment

reimbursements through Instamed and AthenaOne

Collaborate with both Revenue Integrity and Denials teams on various billing

Projects

Adept in handling accounts payable functions.

Excel in processing invoices accurately and efficiently, ensuring timely payments to vendors while maintaining detailed records. Proficiency in reconciling accounts and resolving discrepancies contributes to streamlined financial operations. With strong attention to detail and a commitment to compliance, I strive to uphold financial integrity within the organization.

As an experienced account receivable specialist, skilled in managing customer accounts and optimizing cash flow through timely invoice generation and follow-up on payments.

With a customer-centric approach, I cultivate positive relationships while effectively minimizing overdue balances and improving overall receivables performance.

RCM Call Queue 2020-2022

Answer inbound patient calls regarding balances and insurance

Return voicemails to patients

Process patient payments ( account payable and account receivables)

Update Insurance/patient demographics

Send communication to AR team with insurance/claim issues

Contact patients for additional demographic and insurance information

Care Ambassador May 2019 – 2020

All components of acute patient screening including; evaluation of symptoms/ chief

complaint, coordination of secondary triage when applicable with Providers in the field.

Coordination of day to day PA/NP and EMT patient volume thru screening Patient's concerns

Coordination of referrals for patients

Post-visit patient callbacks

With strong attention to detail and a commitment to compliance, I strive to uphold financial integrity within the organization.

CHILDREN’S HOSPITAL, Plano, TX Jan 2018 – 2019

Patient Care Technician and Healthcare Unit Secretary

Administrative responsibilities such as:

Answering phones

Making copies

Scheduling appointments

Maintaining supplies

Admit Patients

Administer and maintain patient records

Break down medical charts for record keeping

Coordinate billing

OCHSNER MEDICAL CENTER, New Orleans, LA Oct 2016 – Dec 2017

Temporary Medical Assistant

Coordinate/Maintain charts using EPIC Database System

Triage & Vitals

Obtain Patient Demographics

Prepare Patient Exam Rooms

Assist with CPR Training

Verified Insurance and Retrieve authorizations for CT Scan, MRI’s, etc

Maintain Sterile Medical Equipment

Schedule Procedures and Surgeries

Entered Patients into Electronic Medical Records

EYE PLASTIC SURGERY ASSOCIATES, Dallas, TX Jul 2003 – Aug 2016

Medical Assistant

Coordinate & Maintain Charts

Schedule Appointments & Surgeries

Arrange Office duties

Supervised Staff

Educate & Train New Employees

Assist with CPR and Medi-soft software Training

Entered Patients data into Electronic Medical records

Maintained Office medical files

Confirm Appointments/Order office and medical supplies

Coordinate office meetings and event functions

Assist with office procedures

Liaison for office staff with patients

Arrange Patient transportation and pick ups

Verified medical insurance

Retrieve authorizations for CT, MRI’s

Maintain Sterile Medical Equipment

Coordinate/Maintain charts using EPIC Database System

Triage & Vitals

Obtain Patient Demographics

Post Office Medical Charges

CARE ENTRÉE, Grand Prairie, TX 2000 – 2002

Regional Coordinator/ Customer Service

Provided Cost effective medical discount programs to customers

Administered services to over 275 agents nationwide

Arranged trainings, meetings & monthly regional conferences

Assisted agents with commission checks, sales & advertisements

Provided insurance quotes to customers

ORANDA HEALTHCARE, Dallas, TX 1996 – 2000

Billing/ Customer Service

Assisted with payables, receivables and medical coding

Assist customers regarding past due accounts

Posted customer payments

Scheduled patients healthcare appointments

CHILDREN’S HOSPITAL OF NEW ORLEANS, New Orleans LA 1992 – 1996

Medical Assistant

Coordinate/Maintain charts using EPIC Database System

Triage & Vitals

Obtain Patient Demographics

Prepare Patient Exam Rooms

Assist with CPR Training

Verified Insurance and Retrieve authorizations for CT Scan, MRI’s, etc

Maintain Sterile Medical Equipment

Schedule Procedures and Surgeries

Entered Patients into Electronic Medical Records

Process patient medical insurance claims

EDUCATION

NURSES MEDICAL CARE CLINIC, Dallas, TX

Medical Assistant Graduate (RMA), 2003

MEDICAL CODING CERTIFIED, Dallas, TX

1996

PHILLIPS JR. COLLEGE, New Orleans, LA

Office Administrator/Business 1984 – 1986

CERTIFICATIONS

CPR Certified

SKILLS

Patient Triage and Vitals, First Aid, Administer Injections for Vaccine Shots, Administer EKG’s,

Schedule CT & MRI Tests, Administer Urinalysis, Administer Hematocrit Tests, Process Medical

Insurance Billings and Coding, File and Maintain Patient Medical Records

Contact this candidate