Thomas Reynolds

Lebanon, IN *****

ad43ul@r.postjobfree.com

+1-317-***-****

Authorized to work in the US for any employer

Work Experience

College Coordinator

Herff Jones, LLC - Indianapolis, IN

January 2021 to Present

• Extensively utilizes Excel, Sharepoint, Oracle and Microsoft systems.

• Proofreads more than 1,000 college and high school announcements for graduation.

• Communicates regularly with sales representatives for college and high school graduation.

• Formatted more than 7,000 lists of names for diplomas, cover orders and plaques for high schools, colleges and many others to assure customer satisfaction. Quality Assurance Agent/Customer Service Representative Illinois Tollway/Chicago Lighthouse For The Blind - Chicago, IL July 2016 to July 2020

Began as entry level Customer Service Representative, consistently receiving superb monitor reports until being promoted

• Monitors 630 minutes of customer service calls per week as Quality Assurance Agent

• Types personalized evaluations for each representative monitored

• Monitors short calls for call manipulation

• Utilizes SAP and Calabrio systems proficiently

• Since being promoted to Quality Assurance, escalated calls have declined among representatives Departmental Yeoman/Administrative Assistant

United States Navy

December 2010 to December 2014

• Generated thousands of Reactor Department's Awards, Evaluations and correspondence while aboard the USS NIMITZ

• Advanced from E1 to E5 in under 3 years

• Consistently received favorable evaluations and awards for performance

• Supervised junior sailors

• Received training in damage control and first aid Education

Associates of Arts

Truman College - Chicago, IL

2015 to 2018

HIGH SCHOOL DIPLOMA

GLENBARD EAST HIGH SCHOOL

2005

Skills

• SAP

• SharePoint

• Typing

• Quality Assurance

• Data Entry

• Oracle

• Microsoft Excel

• Databases

• Filing

• Customer service

• Typing

• Office management

• Data collection

• Quality assurance

• Workday

• Personal assistant experience

• SharePoint

• Oracle

• Proofreading

• Microsoft Access

• Databases

• Technical support

• Clerical experience

• Leadership

• Administrative experience

• Organizational skills

• Microsoft Office

• Microsoft Powerpoint

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Communication skills

• Driving

• PeopleSoft

• Accounting

• Pivot tables

• Cash handling

• Math

• Computer skills

• Customer support

• Cash register

• Computer literacy

• Front desk

• Basic math

• Google Docs

• Information security

• Supervising experience

• Account management

• Office experience

• Research

• Document management

Certifications and Licenses

Driver's License

Assessments

Work motivation — Proficient

November 2023

Level of motivation and discipline applied toward work Full results: Proficient

Warehouse safety — Proficient

July 2023

Using safe practices in a warehouse setting

Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Inside sales — Proficient

January 2024

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient January 2024

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Sales skills — Proficient

August 2023

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

January 2024

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

August 2023

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Case management & social work — Proficient

November 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Administrative assistant/receptionist — Proficient March 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate