Jonathan Jordan

Systems Architect/Enterprise Middleware & Integration Systems/Production Environment Management/ Senior Developer/ Quality Assurance / Release Management

Phone 1-864-***-****

http://www.linkedIn.com/in/jonathanjayjordan

Zip 34737 (Central Florida)

ad43s6@r.postjobfree.com

Summary of Qualifications

Introduction

26 (1997 -> 2023) years of experience in enterprise software architecture, design, implementation and production support has provided a solid foundation by which Jonathan leads teams and clients to improve productivity while cutting costs. Experience in manufacturing, telecommunications, retail sales & banking systems enables Jonathan to understand large scope business processes and how best to communicate & apply information systems resources. Jonathan has extensive data analysis and development experience in several programming languages, database designs and backend, middleware and GUI systems, Systems Architecture & Ecommerce integration. This includes 14 years’ experience in Enterprise Middleware/Integration systems and 17 years of enterprise-wide distributed system development, scheduling tools and automation.

Key focus throughout has been on thorough documentation/communication of requirements, with subsequent requirements-based development and testing to maintain best of breed solutions and customer satisfaction while reducing costs.

Relevant Project Expertise Years

Retail Systems experience 17

Global Banking Systems 3

Management of production support systems and resources 26

Project management of SDLC – Agile / Iterative / Waterfall 26

Systems Architecture, Design and enhancement/Automation 26

Industry Expertise Years

Retail Industry 17

Global Banking 3

Telecommunications Industry 5

Manufacturing industry 1

Technical Expertise Years

Enterprise Middleware systems & integration 18

Point of Sale systems (POS) and data mapping/integration 17

Retail Discounting (loyalty coupons) and data analysis 7

Retail Ecommerce systems 14

Global Banking Software Quality Assurance and Compliance 2

Enterprise Systems Architecture and design 17

Database Analysis, Design and Reporting 26

Enterprise IBM MQ/FTF middleware (P2P) 12

Enterprise Tibco middleware (SOA) 14

C, C++ programming 5

Java programming 7

Perl programming 9

Visual Basic programming 11

SQL Server DB development and implementation 8

IXRetail (industry standard POS data form) XML 10

Relevant Project Experience

CITI Bank – (Contract) Tampa Florida, USA Dec 2019 – March 2023

Title: Sr Project Manager

Project Type

Software Quality Assurance & Compliance Manager, Global Banking Data Integration Systems Monitoring, Production Support Systems, Documentation of Policy/Procedure & Training

Roles and Responsibilities

Release Management, Project Manager, Project Development Lead, Production Environment Manager

o2019 - 2021

Developed Systems process Monitoring/Event Tracking/Ticketing/Support Procedures (Agile SDLC) via ‘AppDynamics’ implementation and integration through daily Scrum calls to review sprints and updated all stakeholders regularly

Provided requirements management and thorough documentation

Track end to end testing and quality control/assurance holding regular Scrums with global team attendance

Develop and maintain systems support interfaces and communications

o2021 - 2023

Quality Assurance & Compliance of all Global Software Changes/Development/Integration projects

Ahold AIS / DXC Greenville, SC USA Feb 2014 – March 2019

Title: Sr Project Manager / Production Environment Manager

Project Type

Application Development & Support – POS Production Environment Manager, Retail POS systems enhancement, integration development and support

Roles and Responsibilities

Sr Project Manager, Development Lead, Production Environment Manager

Onshore and offshore production support team management – (250+ globally based personnel)

Manage pos and integration of company acquisitions and divestitures of operating companies via daily scrum calls and detailed alignments. Lead/Manage assimilation of new companies bought or sold by Ahold via middleware integration, data analysis & mapping, best of breed systems integration, support resource migration and implementation via full process and procedure documentation support & training.

POS equirements management through thorough documentation and regular communication to all stakeholders

Lead and communicate retail POS systems architecture & design initiatives and implementations

Peapod Retail Ecommerce and POS integration and support for industry leading online sales

http://www.peapod.com

POS software development – (Agile Scrum and sprint tracking & Waterfall SDLC)

Track testing and quality control & assurance of release stability with well communicated fallback planning

Consistent Client/Upper Management Interfacing, Reporting and Communications

Production Environment Manager – 5500+ Store Locations plus corporate systems as primary contact for any outage, on-call 24/7/365. Facilitate all resolution calls and report status to upper management regularly to maintain expectations.

Coordinate continuous development of 24/7/365 production support through thorough documentation of run books for Level 1, Level 2, Level 3 ITIL implementations with 80% resourcing implementing best shore practices to meet financial commitments.

Ahold AIS / EDS / HP Greenville, SC USA Feb 2006 – March 2014

Title: Sr Project Manager / Production Environment Manager

Project Type

Infrastructure Software Enhancement, Infrastructure Architect - Enterprise Middleware services Manager – Tibco Service Oriented Architecture (SOA)

Roles and Responsibilities

Project Manager, Project Lead/Developer, Production Environment Manager

Maintain best of breed pos solutions and tools across 7+- operating companies

Maintain quality team resources through training, talent acquisition and full documentation of process and procedure

Coordinate distributed pos system upgrades and planned outages including UI, Middleware and Oracle data flows, repositories & warehousing (Iterative SDLC)

Architect/Design/Development of Peapod Retail Ecommerce SOA/SAAS integration with corporate systems including support documentation of process and procedure implementation to meet SLAs as required by systems services and schedules

Manage integration of company acquisitions and divestiture of operating companies. Assimilation of new companies bought or sold by Ahold via middleware integration, data analysis & mapping, best of breed systems integration tools and techniques, support migration and Implementation via full process and procedure documentation for support & training.

Coordinate and develop 24/7/365 production support through thorough documentation of run books for Level 1, Level 2, Level 3 ITIL implementations with 80% resourcing implementing best shore practices to meet financial commitments.

Ahold Information Services Greenville, SC USA Feb 2002 – March 2006

Title: Sr Project Manager

Project Type

Application Development, Develop Custom Next Gen Global Point of Sale (POS) system

Roles and Responsibilities

Lead Architect, Requirements Manager, Development Lead

Client facing requirements gathering and management across multiple teams and countries.

Java Development (Transformed IBM4690 from unix to linux – thin client) for in-store systems

Key member of IXRetail board creating industry standard XML based POS transaction and supporting retail systems data formats

End to end testing and quality assurance manager, working with all facets of IT to ensure sound solutions

Manage software development life cycles (Iterative SDLC) across multiple teams and parallel projects including third party suppliers

Manage production support teams 24/7/365 including continuous support training

Nuvox Communications Greenville, SC USA Oct 1998 – Feb 2002

Title: Sr Director of IT

Project Type

Business Transformation, Software development/Enhancement

Startup company software, infrastructure and support build-out

Roles and Responsibilities

Sr. Director of IT

Create, Document and communicate all IT policies and procedures

Maintain IT Budget and report regularly to upper management and board members

Systems Architecture, design, management of fast changing startup environment including introduction of web based sales and marketing (early “Ecommerce”)

Team building and maintenance to ensure positive growth in each personnel resource including substantial training and certifications i.e. MCSD, Coding languages, DB Administration, etc

Manage software development life cycle (Iterative SDLC) in an ever changing startup company that merged continuously (4 times during my tenure) to grow lines count and customer base with public offering as the end goal.

Park Seed Company Greenwood, SC USA Oct 1997 – Feb 2002

Title: Project Manager / Lead Developer

Project Type

Business Transformation, Package or COTS Integration -

Replace all legacy VAX based information systems hardware and software

Roles and Responsibilities

Project lead in completely replacing hardware/software systems across all business facets of a 125yo company

Manage vendor and systems selection

Manage integration and training

Manage all client/stakeholder communications

Manage software development life cycle (Waterfall)

Certifications

ITIL

TIBCO

MCSD

Education

AS, Information systems analysis and design, Lake Sumter State College, Leesburg, Fla, USA – 1995 -> 1997

BA, Fine Art, Loma Linda University, Riverside, Ca, USA – 1984 -> 1988

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