LEAH O'NEILL

Hixson, TN *****

ad43pd@r.postjobfree.com

+1-704-***-****

Proactive and meticulous Research Analyst with 8 years of experience handling healthcare and business operations. Excellent in conducting research, collecting, and analyzing data, and collaborating with teams to enhance daily operations. Knowledgeable in data analysis, data utilization, and incorporating attention to detail, critical thinking, and leadership skills to maximize productivity.

Work Experience

Life & Health Coach

Living Healthy with Leah - Chattanooga, TN

January 2023 to Present

• Created a data visualization tool that could easily be utilized by non-technical staff to help develop a more interactive and engaging service.

• Researched and implemented new analytics methods to provide better metrics of employee performance and increase retention

• Improved the accuracy of data analytics and reporting by 10%, resulting in higher sales and earnings

• Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

• Developed a better understanding of the company's needs and created content reliable and serviceable for the customer

• Increased number of returned calls by 85%

• Designed and implemented a project management methodology that increased customer retention and led to a 100% increase in revenue

Nurse/AEMT

Fast Access Health - Chattanooga, TN

September 2021 to September 2022

• Fulfilled licensing requirements for the state of TN and the federal government

• Communicated effectively with charge nurses and nurses on the floor, creating a more efficient and productive environment

• Performed 40 hours of direct patient care per week, averaging 5 patients per hour

• Educated patients on the proper use of their medication

• Communicated with physicians and other nurses regarding any medical concerns. AEMT

Puckett - Chattanooga, TN

July 2019 to March 2022

• Trained new employees effectively to ensure that they were able to perform their job tasks

• Employed effective communication techniques to communicate with physicians and nurses

• Directed and supervised other technicians in caring for patients in a hospital emergency room

• Managed inventory of supplies and ensured that they were properly stored, cleaned, and used

• Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures

Owner/Artist

More Than Beautiful LLC - Dayton, TN

August 2017 to February 2021

• Demonstrated exceptional customer service skills, earning the highest ratings in all categories

• Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement

• Created a comprehensive store brand, including online marketing materials, store signage, and advertising

• Defined and implemented a formal product development process, resulting in a 95% increase in sales Education

Graduate in Anthropology and Archeology

Harvard University - Cambridge, MA

June 2023 to Present

B.S in Pre-PA

South College - Knoxville, TN

January 2019 to May 2023

Skills

• Customer service

• Public speaking

• Mentoring

• Problem-Solving

• Critical Care Experience

• Research

• Microsoft Office

• Conflict Management

• Purchasing

• Financial Report Writing

• Recruiting

• Data analytics

• Collaboration

• Data Visualization

• Process Improvement

• Data Analysis

• Project Management Methodology

• Microsoft Project

• Customer service

• Project scheduling

• Customer relationship management

• Conflict management

• Negotiation

• Supervising experience

• Pricing

• Sales

• Leadership

• Analysis skills

• Google Docs

• Business requirements

• Analytics

• Microsoft Excel

• Quality control

• Medical terminology

• HTML5

• Accounting

• Wiki systems

• Project management

• Editing

• Time management

• Tutoring

• Assembly

• Presentation skills

• Software deployment

• Data analysis skills

• Data collection

• Software troubleshooting

• Typing

• System security

• Computer networking

• Firewall

• IT

• Computer science

• Azure

• Business development

• Marketing

• SEO

• E-commerce

• AI

• Technical writing

• Proofreading

• Journalism

• HRIS

• Human resources

• Relationship management

• Succession planning

• Manufacturing facility

• Manufacturing

• Bookkeeping

• QuickBooks

Links

http://www.livinghealthywithleah.com

Certifications and Licenses

Life and Health Coaching

First Aid Certification

Assessments

Analyzing data — Proficient

December 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Management & leadership skills: Planning & execution — Proficient April 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Teamwork: Interpersonal skills — Proficient

January 2024

Responding to challenging team situations at work

Full results: Proficient

Work style: Reliability — Proficient

October 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Marketing — Proficient

January 2024

Understanding a target audience and how to best communicate with them Full results: Proficient

Scheduling — Proficient

January 2024

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Medical receptionist skills — Proficient

December 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Management & leadership skills: Impact & influence — Proficient April 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Recruiting — Proficient

August 2023

Managing the candidate sourcing and selection process Full results: Proficient

Personal trainer fit — Proficient

April 2023

Measures the traits that are important for successful personal trainers Full results: Proficient

Social media — Proficient

January 2024

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Project timeline management — Proficient

April 2023

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Customer focus & orientation — Proficient

April 2023

Responding to customer situations with sensitivity Full results: Proficient

Bartending — Proficient

October 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Sales skills — Proficient

April 2023

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Proficient

November 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Workplace safety — Proficient

April 2023

Using safe practices at work

Full results: Proficient

Attention to detail — Proficient

January 2024

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient January 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

January 2024

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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