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Customer Service Sales Manager

Location:
Hamburg, NJ
Posted:
April 18, 2024

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Resume:

Jorge Garcia

* ****** ***** **., *********, NJ **460

973-***-****, ad43p8@r.postjobfree.com

Professional Summary:

Innovative professional as a Sales and Manufacturing Manager in both the commercial and military industries. Skilled in building, managing, and training production teams for company's growth and profitability. RF and Microwave expert in design, test, and production management applications to achieve greater customer service. Looking for Sales Manager position in a company that strives for excellence and also rewards its employees for same efforts.

Reliable, resourceful, results-oriented, organized, problem solver, effective relationship cross-functionality, excellent communicator, proficient working as an indiviual or in a team culture to achieve desired goals. ISO, ITAR, REACH, RoHS, Export Control

Professional Experience:

R&D Microwaves LLC; Boonton, NJ

April 2023 to Present

Manufacturing Engineer

• Project engineering on designs and provide feedback for design improvements and/or help with release of product for production.

• Managed production to improve tuning and testing of excisting products for efficiency and product reliability.

• Produce technical training material/manuals and tutored production technicians to further extend their understanding on products and RF circuits functions.

• Trained and supervised techinicians on testing and tuning to assure products met specifications.

• Support customers with RMA. Perform failure evaluation, wrote customer with failure analysis, and provided customer(s) on status of progress and including shipment info.

• Coordinate with salesforce, engineering, and management on production status and plans for future production requirements.

• Liason between HR and production personnel on issues of both personal and company matters. Synergy Microwave Corporation; Paterson, NJ

December 1997 to May 2021.

Sales and Applications Regional Manager

• Account management on domestic and international territories, motivate SMC manufacturers representatives and distributors to maximize business revenues and expand partner relationships.

• Provided timely communication between salesforce and customers to identify and produce sales.

• Managed end-to-end products by working and interfacing with manufacturing, engineering, and customers to help meet production time line/schedules does satisfying ordered sale.

• Authored Acceptance Test Procedures, failure analysis, presentations for business meetings.

• Created specifications sheets and drawings for customer(s) and internal engineering department on specially designed products to create customer Source Control Drawings.

• Managed accounts through entire sales process, including production and engineering.

• Provided direct leadership and organizational management on contracts sales from quoting through production process and product point of shipment.

• Build bridges with company and sales reps to discover new business and solutions to challenges.

• Contract management on commercial, military, and space product programs.

• Evaluated and prepare business goals for managed teams of Reps and distritutors.

• Leadership of sales force through onsite customer's visits, electronic media, and industries trade shows, and meetings.

Comsat RSI Anghel Labs; Rockaway, NJ

April 1990 to December 1997

RF & Microwave Engineering

• Designed RF & Microwave products such as frequency multipliers, RF Switches, Power Divers, RF Digital Phase Shifters to meet customer's requirements.

• Evaluated prototype units, design reviews, and release designs for production.

• Reviewed/approved all drafting documentation for production release.

• Performed cost analysis as a basis for the sales department to quote.

• Evaluated and released components required for our products.

• Interfaced with customer(s) for product specifications, schedules, technical issues, and provide in-house customer source inspections to prove product met specifications.

• Authored Acceptance Test Procedures to assist production testing and customer verifications.

• Managed technicians on product testing and troubleshooting to ensure products met specifications.

• Collaborated with sales, drafting, manufacturing, and test departments to increase efficiency of work.

• Reported directly to the company's President/Owner for product development and design strategies.

• Evaluated and recommended test equipment purchases for test/production. Merrimac Industries; West Caldwell, NJ

March 1985 to December 1989

Technician/RF & Microwave Engineering (DOD securities clearance)

• Tested, tuned, and troubleshoot various microwave products such as power dividers, couplers, hybrids, beam formers, and analog Rf attenuators to comply with product specifications.

• Designed multi-band power dividers for R&D and custom requirements.

• Designed high power couplers TACOM applications.

• Achieved production deadlines by interfacing with drafting, sales, test, and manufacturing departments.

Education: Bachelor's degree in Electrical Engineering- New Jersey Institute of Technology



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