Iesha Arrington
Rocky Mount, NC *****
ad43o1@r.postjobfree.com
Seeking a position within a reputable establishment that will allow utilization of current skills and abilities and that will provide growth and development Proven ability to provide exceptional customer service in a fast-paced environment. Detail-Oriented and dedicated to achieving goals in a timely manner. Committed to providing high quality customer care to create a positive service experience. Personable and professional under pressure with motivated, energetic nature.
Work Experience
Stocker
McLane Company - Battleboro, NC
January 2020 to Present
Maintains continuous supplies of open-case product to be selected by selectors. Check inventory for missing products that are needed for selectors throughout the day. Also operates powered equipment and assist supervisors as directed
Re-packer
QVC Distribution Ctr - Rocky Mount, NC
November 2019 to January 2020
• Assisted with reducing inventory shrink and improving warehouse organization • Evaluated damaged products for disposition (repack for sale, salvage, dump) • Repacked damaged products determined to be sellable. • Recorded proper information on repackaged product (lot #, date, etc.) whether for sale or salvage. • Assisted with tracking of dated products to minimize product lost due to date issues. • Kept work area clean and organized. • Other duties as assigned. Customer Service Representative
Alorica Rocky Mount - NC
November 2011 to October 2019
• Talked to customers over the phone, email, online chat or social media to resolve their questions or concerns •
Maintained and updated customer information as necessary • Calmly attempted to resolve and de- escalate any issues • Escalated calls to supervisor when necessary and appropriate • Responded to requests for assistance and/or possible processing of credit card authorizations • Tracked call-related information for auditing and reporting purposes • Provided feedback reports on call issues related to downtime and/or training issues • Upsells to customers as necessary Crew Member
McDonald's - Rocky Mount, NC
June 2007 to November 2011
• Connected with customers to ensure they had a positive experience • Helped customers order their favorite
McDonald's meals • Prepared all of McDonalds World Famous food • Partnered with other Crew and Managers to meet daily goals • Kept the restaurant clean and orderly Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-Clearwater - Clearwater, FL January 2023 to Present
Skills
• Technical Support
• Data entry
• Management
• Cash register
• Leadership
• Store management
• Organizational skills
• English
• Communication skills
• Typing
• Hospitality
• Hotel experience
• Phone etiquette
• Microsoft Excel
• Microsoft Word