CARYN “MICHELLE” GARRETT

**** ******** ****, ********, ** 37341· 423-***-****

ad43no@r.postjobfree.com· www.linkedin.com/in/caryn-garrett

Result-driven professional with over 10 years of experience in leadership, client management, inventory management, stakeholder engagement, and logistics. Demonstrated leadership to manage and maintain ongoing relationships with distributors and clients regarding the order to cash process, along with revenue enhancement and execution of the Safety, Legal, Quality, Delivery and Cost Methodologies. Identified options in meeting the requirements for each client maintaining a high level of collaboration with Senior Business Owners. Skillfully negotiated with dealers and internal business partners for the best option, for not only the company, but the dealer. A team and individual contributor who manages well in fast paced, multi-tasking environments. While exhibiting versatility, adaptability, and a professional attitude.

Key Skills or Technical Proficiencies: Conflict Resolution, Account Management, Global Logistics, Customer support, SAP, and Microsoft Office, Contract Maintenance, Project Management

PROFESSIONAL EXPERIENCE

Advantage Solutions, Remote (4/2023–Current)

Team Lead Order to Cash

Handling and clearing any cash that comes through that needs to be processed.

Responsible for reviewing daily cash processes and ensuring we are meeting clients needs.

Responsible for the support and success of my team.

Responsible for knowledge in SAP, and sending appropriate communication to each team involved.

Responsible for monitoring payment terms that may change.

Training new employees

Integer, Trenton, GA (5/2022–3/2023)

Customer Operations Specialist

Handling and entering any header quotes sent from my customer base.

Responsible for

Responsible for the order to cash process.

Responsible for knowledge in oracle, and sending appropriate paperwork to each customer after they order.

Responsible for tracking unbooked orders, and credit holds.

Responsible for monitoring payment terms that may change.

Keeping track of and distributing lead times to the team.

Responsible for on time delivery

Responsible for checking the workbook for the forecast.

Training new employees

CARYN “MICHELLE” GARRETT Page 2

Integer, Trenton, GA (2/2022– 05/2022)

Customer Operations & Site Coordinator

Handling and entering any header quotes sent from my customer base.

Responsible for the order to cash process.

Responsible for knowledge in oracle, and sending appropriate paperwork to each customer after they order.

Responsible for tracking unbooked orders, and credit holds.

Responsible for monitoring payment terms that may change.

Keeping track of and distributing lead times to the team.

Responsible for on time delivery

Responsible for checking the workbook for the forecast.

Southeast Total Service, Chattanooga TN, (07/2021– 2/2022)

Dispatch for technicians within the company.

Responsible for customer retention

Responsible for inner office organization

Overlooking larger projects to ensure the supply matches the job and the technician.

Serving as someone with solutions in dire situations.

Alorica, Chattanooga TN, (03/2021– 07/2021)

Customer Support Representative for Costco members.

Communicate With Customer for issue resolution.

Perform all responsibilities in accordance with Costco membership guidelines.

Komatsu, Chattanooga TN, (10/2013 – 11/2020)

A multinational corporation that manufacturers construction, mining, forestry and military equipment as well as diesel engines and industrial equipment such as lasers and thermoelectric generators.

Customer Support Coordinator, (01/2019 – 11/2020)

Served as primary point of contact between Komatsu dealers and all areas of the business including planning, management, logistics, and 5 National Account Managers and Sales.

Managed multiple projects, while navigating a high stress environment. Managed the Merchandise Processing Fee project (MPF) while in customer service and logistics.

Mediated issues between distribution and planning to prevent lost sales and continue strong relationships.

Trained new employees to manage multiple accounts.

Built relationships with National Account Managers, District Managers, Distributors and internal employees.

Monitored all orders from order entry to invoicing.

CARYN “MICHELLE” GARRETT Page 3

Monitored and corrected all orders pricing issues prior to invoicing.

Maintaining internal contracts with dealer principles.

Lead trainer of employees into the customer service and logistics departments.

Logistics Coordinator, (10/2013 – 01/2019)

Responsible for monitoring and altering Importer Security Filings while also keeping open communications with brokers and Management. There were internal and external customers that required communication and understanding, in this position compliance with the internal requirements as well as the legal requirements was necessary.

While in Logistics, simultaneously managed the import paperwork for machines coming into Savannah and Baltimore.

Received and updated weekly information with the shipping data.

Managed the exports for machines going to two dealers in Eastern Canada and coordinated domestic shipments and created a master spreadsheet with weights and dimensions of each model.

Coordinated team to implement paperless system in place within the department. Passed audit to ensure accuracy and operations function for organization.

Maintained contracts with global customers internal and external.

Identified a way to save the company over $1M by putting into place a different way to do entries with the MPF program.

Customer Support Representative, Blue Cross Blue Shield, Chattanooga, TN 10/2007- 6/2013

Assisted each member in solving their issue within the 3-5 minute window goal. Responsible for ordering new cards, answering any questions for members about their claims and their overall coverage.

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EDUCATION

Bachelors of Arts, Criminal Justice, APU, Arizona, Expected graduation 2025

VOLUNTEER

Served as Community Leader with a crisis hotline. Managed 14 people each managing up to 47 cases.

References

Catherine Newell (Long) (contact information available upon request)

Daphyne Woodard- Former Supervisor (contact information available upon request)

Connie Hawkins- Former Coworker (contact information available upon request)

Benjamin Gibson- Former Supervisor (contact information available upon request)

Isaac Roller- Previous Coworker (contact information available upon request)

Brian Milne- Previous Coworker (contact information available upon request)

Contact this candidate