Srinivas P

(Salesforce Admin / Developer)

Phone: +1-732-***-****

Email: ad43ni@r.postjobfree.com

PROFESSIONAL SUMMARY:

•Having 10+ years of strong hands-on experience as Salesforce Developer/Administrator with domain experience including configuration, customization, communities, integration, deployment, classic to lightning development, lightning components, lightning design system, lightning locker services and lightning data services, designing of service Cloud, Sales Cloud, force.com.

•Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.

•Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.

•Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design.

•Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

•Experience in integrating SFDC with Legacy applications (SAP, ACT) using Web Services API.

•Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and Omni script, JavaScript.

•Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.

•Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.

•Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.

•Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.

•Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.

•Worked on the designing of the custom objects, custom fields, role-based page layout, Custom tabs, Custom reports, Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.

•Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.

•Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes,

Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

•Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.

•Proficient in using tools like Force.com IDE on Mac and PC environment.

•Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.

•Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.

•Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).

•Hands-on experience with development tools like Force.com IDE, Force.com Explorer.

•Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.

•Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.

•Understand Commerce Cloud technologies and troubleshooting practices to ensure successful resolution of Commerce Cloud product issues.

•Full SDLC designing and implementing Salesforce or other CRM platforms (Siebel, Oracle, Microsoft), and/or CPQ, Apttus, Steel brick technologies.

•Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

•Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.

•Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.

•Delivering service everywhere through Field service lightning, Omni-Routing, Social Customer Service.

•Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.

•Configured various channels such as Voice (IVR call flow setup), Chat, Email, SMS, Open CTI integration with CIC 4.0 and Salesforce CRM application.

TECHNICAL SKILLS:

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform, Copado

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages

Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE:

Client: Express Scripts

Role: Salesforce Lightning Developer (Aug 2023 to till date)

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Integrated salesforce and CPQ application to automate fulfillment process.

Working with CPQ deployment using change sets and GitHub.

Working with CPQ tools to manage products, offers and its’ rate plans.

Implemented Salesforce Development Cycle covering Sales Cloud, Call Center, Chatter & App-exchange applications.

Using Workflow rule implemented email alert, field update, changing record type and created with time dependent workflow action.

Managed security controls by modifying sharing settings, field accessibility, password policies, session settings and network access.

Modified Apex Class, Apex Test Methods, Triggers and Visualforce Pages.

Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.

Developed code in command-line interface (CLI) environment in salesforce.com for integrating with other developer tools through Visual Studio code.

Implemented Data Loader through the Command Line Interface (CLI) to extract the data from database.

Set security and access rights using OWD, Roles & Hierarchies, and Sharing Rules.

Used various deployment tools such as Change Set, Eclipse and ANT.

Provided training to the internal users and helped them in getting used to the application, generated reports and save them for the further access to the users.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, community cloud, Custom Objects, Custom Tabs, Email Services, CLI, HTML, Java Script, Web Services, WSDL, Sandbox, Git, SQL Server, visual Studio Code (Visual Studio code).

Client: Cigna

Role: Salesforce Admin / Developer (June 2021 – July 2023)

Responsibilities

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Worked in developing various lightning web components, events, and Applications.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).

Extensively worked on the lightning web components (LWC).

Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Worked on advanced JavaScript and HTML elements for developing the LWC components.

Migrating aura components to Lightning Web Components.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Developed single lightning page Lightning Web Components using publish-subscribe pattern to communicate between components.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component (LWC) look and feel better.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.

Worked on salesforce Lightning Auro components for building customized components replacing the existing ones and also embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, MavensMate, IntellijIDEA, Eclipse IDE with Force.com plugin.

Client: DataFactZ

Role: Salesforce Developer (Apr 2019 – June 2021)

Responsibilities:

Developed various Apex classes, Controller classes, Apex Triggers and Batch classes for various functional needs in the application.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Knowledge of Apttus development.

Strong understanding of Salesforce standard objects and Apttus CPQ application.

Developed in Apttus CPQ, LDAP and Integration with Share point.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

Developed in configure price quote (CPQ) app such as Apttus.

Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.

Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.

Integrated custom HTML pages, AMP Script to capture Data directly into Salesforce using Marketing Cloud Journey builders and mass email campaign blast.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Created Workflow rules and defined related tasks, email alerts, and field updates.

Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.

Created email templates and inbound emails using Visual Force for clients and customers.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Interacted with Business users for requirements gathering, analysis and development.

Agile Development Methodology was followed for the implementation.

Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Auto Complete widget, SOAP, REST and BULK API.

Deployed applications from Sandbox to Production using change sets.

Expert in Salesforce Sales and Service cloud implementation.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Marketing Cloud, Workflow rules and Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Sharing Rules.

Client: Hackett Group

Role: Salesforce Admin / Developer (Jan 2017 – Mar 2019)

Responsibilities:

Participated in requirements grooming sessions with business users, developers and responsible for the administration and ongoing support of the application in cooperation with the business and areas of it.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Worked extensively on financial service cloud and customer support. Configured interaction channels (email to case, web to case, live agent), case assignment rules and Omni channels for routing cases to skilled and available agents

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.

Worked on prioritizing the workflows, focused mainly on declarative process builder.

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Hands on experience on Contract Lifecycle Management (Apttus) for revenue mgmt., Compliance mgmt., Configure Price quote, Quote to cash.

Worked on Lightning Process Builder to perform auto processes.

Configuration of marketing cloud integration with sales & service cloud, along with other client 3rd party systems.

Integrated Eventbrite with the Salesforce application as per the organizational requirements.

Performing out of the box configurations, customizations including page/search/compact layouts, record types, dependent pick lists, formula, roll-up summary fields, validation rules, approval process.

Developed many requirements using metadata and change set.

Developed enterprise Einstein analytics strategy to replace the tableau dashboards.

Mass uploading of data into Salesforce using data loader that was previously existing on an excel sheet, cleaned, and refined the data using the VLOOKUP and exported data from the legacy system and imported into SFDC through apex data loader.

Worked on administrative activities like creating products, adjusting product information, data loading for price adjustments inside the cart.

Designing and developing high level customized Visualforce pages using controller extensions, custom controllers, and standard controllers.

Supports platinum account, and worked collaboratively with the Salesforce marketing cloud team, on the day-to-day administration and exception of email campaign activities including building email campaigns, set-up, scheduling, deployment calendars, customer service, documentation, and training. Developed pre-launch client communication and reviewed post-deployment metrics for accuracy.

Building package.xml and deploying components to sandbox and production instances using force.com ant migration tool, workbench, and change sets.

Environment: Force.com API, Controllers, Sharing Rules, Lightning Components, Web Services, Triggers, Controllers, Workflows, Email Updates, Sandbox data loading.

Client: Echo Managed Services

Role: Salesforce Administrator/Business Analyst (Nov 2013 – Dec 2016)

Responsibilities:

Experience in SFDC administrative tasks including creating profiles, Roles, Users, Email Services, Approval Processes, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks Events.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.

Created various custom objects and custom fields.

Experience in analyzing business requirements, entity relationships and converting to Salesforce Custom Objects, Lookup Relationships, and Master-Detail Relationships.

Implemented security settings, object level security, field level and record level security as per organizational requirements.

Managed all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users.

Created various reports and dashboards based on company’s requirement.

Worked closely with sales team and performed detailed analysis of business and requirements by customizing various objects of Salesforce.com

Obtain business requirements, issues, and data challenges and gather the necessary information to document.

Document functional requirements, system design specifications, use cases, workflow diagrams, screen, and interface designs.

Experience in training internal business users to use the SFDC application.

Environment: Salesforce.com, Validation Rules, Workflow Rules, Salesforce App Exchange, Custom Objects, Picklist Values, Page Layouts

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