Information Technology

Business Analysis Quality Assurance

Technology Professional Offering Expertise in Business Analysis and Requirements Management, Testing Quality Assurance and Control,

Software Process Engineering and Management

Highlights of Expertise

Technology Professional Offerings

Operations Management

Application Experience

Business Systems Analysis

Requirements Management

Use Cases/User Stories

Program/Project Management Planning

Testing Quality Assurance Test Management (UT, SIT, UAT)

Testing Quality Control/Defect Management

Performance Testing

IBM Rational RequisitePro and Rational ClearQuest toolsets

HP Testing Tools (ALM, QTP)

Team Training/Documentation

Implementation of COTS products

Additional Management Tools :

JIRA (Atlassian Corp)

Quadiaent (Inspire Interactive)

Blueprint Storyteller

Intellisys

SharePoint

Microsoft Office toolsets

Previous experience/ understanding SQL

All Phases of System Development Life Cycle (SDLC)

IBM Rational Unified Process Team Unified Platform (RUP/TUP) methodology

Industry Best Practices

Business Process Modeling

Requirements Identification/Elicitation/ Documentation

Use Cases and Incorporation of the use of Agile Methods of Scrum and User Stories/Storyboards

Use of ETL and EDI Transactions for data communication

Rational Robot Automated Testing

HP ALM (Mercury) Interactive Quality Center and Defect Management

LoadRunner Performance Testing

Additional Testing Tools:

Test Factory: Visual Test; SiteCheck; Purify; Quantify: PureCoverage

New York State Integrated Eligibility System (IES) for enrollment and claims processing

Georgia Gateway Integrated Eligibility System (IES) for enrollment and claims processing

Electronic Benefit Transfer (EBT) for Supplemental Nutrition Assistance Program (SNAP) $TARS Child Support

Temporary Assistance for Needy Families (TANF) Public Assistance

Energy Assistance Program (EAP) Heating and AC

HIPAA Compliancy and Real Time Claims Processing Adjudication/Member Liability Estimation, ICD-10 Analysis

Health Care Reform Broker Portal, (SGQ), Health Care Exchange (HIX), MyAnthem

Central Reservation System (CRS)

Georgia Department of Transportation (GDOT)

Professional Experience:

Consultant to Client: State of Alabama Department of Human Resources – Alabama Combined Eligibility System (ACES)

Title: ACES Business Systems Analyst November 2023 to April 2024

Mindboard Inc, IT Consulting – Chantilly, VA

As Lead Business Systems Analyst for the Alabama Combined Eligibility System (ACES), performed activities of interacting with the Business and Development Report Generation Team and performed Facilitation, Elicitation, Documentation of the Business Requirements Document (BRD) of over 100+ Reports associated with granting and providing Benefits of SNAP (Supplemental Nutritional Assistance Program) and TANF (Temporary Assistance for Needy Families) to the applying constituents of Alabama.

Consultant to Client: State of New York Office of Information Technology – Integrated Eligibility System (IES)

Title: IES Business Systems Analyst November 2020 to June 2023

Docstrats, IT Consulting - Rensselaer, NY

Business process analysis and optimization in a technology environment, while documenting the As-Is Client Notice System (CNS) and proposing the To-Be states of the current and future Integrated Eligibility System (IES) for enrollment and claims processing for SNAP, TANF and Heating and Energy benefit programs. Primary duties include but are not limited to the following:

Conducted and lead requirements gathering sessions with the utilization of Blueprint Storyteller for Iterative Development of Requirements, Business Process Diagrams, User Stories

Captured and analyzed the built in COBOL business rules of the As-Is Integrated Eligibility System and Documented Business Rule Curations in Intellisys for Architecture review

Analyzed requirements gathered and created Business Rules documentation and Use Cases

Identified, documented, and validated system requirements for implementation of the NY IES benefit eligibility system

Utilized JIRA (Atlassian Corp) for Work Management and Daily Scrum Stand-up meetings exercising the Kanban Board

Completed Paragraph Conversion of 2300 Technical Paragraphs from current system to Quadient (Inspire Interactive) for Generation and Conversion of Constituent Notices of Benefit Eligibilities

Consultant to Client: State of Georgia Department of Human Services Office of Information Technology

Title: Lead Business System Analyst/ Lead Quality Assurance Analyst/Project Management

American Cyber Systems (ACS) – Atlanta, GA June 2015 to May 2020

Applications are:

Electronic Benefit Transfer (EBT) – Integrates with the Georgia Gateway Eligibility System, $TARS (Child Support, Tracking, Accounting and Reporting System) and SUCCESS (System for the Uniform Calculation and Consolidation of Economic Support Services) Public Assistance Welfare System and depending on eligibility, issues Food Stamps Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) Benefits.

W-4/New Hire - Provides employment information to the National Directory of New Hire, $TARS Child Support, SUCCESS, Department of Labor, and Federal Parent Locators Service (FPLS)

Heating Energy Assistance Program (EAP) - Provides statewide financial assistance is primarily in the form of locally issued checks to Home Energy Suppliers on behalf of eligible households.

Debt SetOff (DOS) Tax Intercept – Receives tax intercept requests from the Department of Revenue (DOR) for unpaid claims to $TARS Child Support, SUCCESS and Behavioral Health

Sunsetting/Decommission efforts of the Georgia $TARS Child Support, SUCCESS and CRS (Client Registration System) eligibility systems with the implementation of the new web-based eligibility system – Georgia Gateway Integrated Eligibility System (IES).

Primary duties include:

Business Systems Analyst activities interacting with the Business Owners performing Facilitation, Elicitation, Joint Application Development (JAD) sessions, Documentation and Review of functional and non-functional requirements directly impacting the State applications for enrollment and claims processing

Documented the Requirements via Storyboards, Detailed Business Requirements documents, Detail Designs, Diagrams/Models, Screen Layouts, Traceability Matrices, Project Schedules and Test Plans working closely with the Development and Business teams

Planned, Tested and validated changes/integrations; developed and wrote test scripts/cases, developed test data. Planned, Conducted and Performed back-end and front-end User Testing in Smoke, SIT, UAT testing phases

Documented Test Cases/Scenarios in the Rational Team Concert-Rational Quality Manager (RQM) tools; Defects/Errors in the HP ALM and Rational Team Concert (RTC) tools

Performed Project Management of Sunsetting/Decommissioning efforts

Planned and Coordinated Deployment activities.

Anthem (WellPoint Inc) HealthCare Solutions – Atlanta, GA

Title: IT Business System Analyst Executive Advisor June 2013 to June 2015

As Lead Business Analyst and Project Manager to Broker Portal (legacy), responsible for all initiatives’, enhancements, changes and defects that impacted the Anthem Broker Portal.

Primary duties include

Business Systems Analyst activities interacting with the Business performing Facilitation, Elicitation, Documentation and Review of functional and non-functional requirements directly impacting the States utilizing legacy Broker Portal for numerous projects

Tested and validated changes to the Broker Portal

Performed BA activities managing 1 BA resource, and assistance of 4+ On/Off-shore Developers, working closely with the Test Team.

Determined LOEs, SOWs and Plans for new initiatives’

Performed Project Management for two Regression Testing Efforts required for Broker Portal

Documented Current State of Legacy Broker Portals for each subscribed State utilizing the MS OneNote tool.

Employed SharePoint as the communication and storage mechanism for all Business Systems Analyst Artifacts, Documentation, formal Communications, Planning/Status Activities, and any other Project related materials.

Major Projects include:

WellPoint to Anthem Rebranding Phase 1 and Phase 2 (Broker Portal, MyAnthem, Agent Services)

Brand Home Pages (BHP: InterMail; MEU DB; Meridian Connect; VA Benefit Focus; others)

WGS LG ABCs - 2016 Portfolio

Producer Toolbox Open Enrollment

HIX ISG Project Refresh

ForeSee Survey Software Tool

SECA Legacy

Nov 2013 to July 2014

Responsible for elicitation and documentation of requirements for project initiatives’ for enhancements, changes, and defects to SGQ, HIX SDR Broker Portal and Producer Toolbox.

Primary duties included:

Retrieved and validated the requirements from the Business Owners for numerous project efforts

Documented the requirements into IBM RequisitePro requirements management tool

Communicated the requirement feature numbers to the Business Owners

Performed and coordinated monthly release activities by ensuring traceability reports from SharePoint identifying release items of Project Features/Defects/Enhancements/Changes were in synch with items identified for the current release.

June 2013 to Nov 2013

Reviewed and advised WellPoint’s Director of Federal Facilitated Marketplace Healthcare Reform mandates, documentation, communications, FAQs, Rulings and any other items associated with Healthcare Reform. Performed collaboration and communication with the business partner and multiple Exchange Enterprise Programs in discovery of requirements and impacts derived from the Federal and Association publishing’s for the Exchange States and the Federally Mandated Marketplace (FFM).

Primary duties included:

Communicated requirements or impactful updates using Best Practice techniques including business process descriptions/flows, use cases, scenarios, business analysis, task and workflow analysis.

Attended multiple Exchange/FFM meetings for discovery, clarification and communication of Mandates, Final Rules, FAQs, Public Affairs Updates, Comment Letters, Q&As, Technical Specs and publishing’s by the Exchanges and Federal communication sites of FFM/CMS, REGTAP, ZONE CALT and PlanConnexion.

Presented Debriefs to Anthem/WellPoint internal teams communicating health care transaction types and technical specifications in scope for Covered California and their “CalHEERS”, ‘CA State Requirements Gaps Resolution Planning’ and ‘CA CovCal 820 Technical Call’ information.

Employed SharePoint as the communication and storage mechanism for all Analyst Artifacts, Documentation, Formal Communications, Planning/Status Activities, and any other FFM related materials.

Consultant to Client: National Account Services Corporation (NASCO), LLC. Atlanta, GA

Title: Business System Manager I January 2012 to May 2013 GeBBs HealthCare Solutions – Towson, MD

NASCO was formed through a partnership among major BlueCross and BlueShield Plans and provides the most efficient single-system claims processing Solution for National, State, Large and Small Group, Individual and Government Programs.

Tracked resource utilization for Large Scale Implementation (LSI) dedicated IBM and other vendor resources for 5 LSI Healthcare Plan programs.

Performed analysis on resource availability, with dependencies on skill sets by system area and skill levels of SME or SE with a Master Weekly Allocation produced in PlanView for Development Program Managers.

Performed analysis on the monthly NASCO Development Team Timesheet Data Detail Report to report hours worked by Dedicated or Pool resource, by CSR (change system request), by role/system area, and Plan hours by month.

Created trend charts with metrics to depict the total number of resource actual hours vs. forecast hours for the dedicated resource pool and the in-house development resource pool supplemented to LSI.

Provided monthly trend charts and analysis to executive staff with utilization of the PlanView planning and forecasting tool and SharePoint as a shared source for documentation and communication.

Identified process improvement areas for the Dedicated Team and update and maintain CSR Process diagrams.

Implemented a daily Critical CSR call for all CSRs requiring escalation due to customer requirements or government mandates.

Involved in Defect process improvement of procedures to ensure defects are addressed, tracked and synchronized with the ClearQuest defect tracking tool for the BCBS Plan(s).

Involved as NASCO representative for the planning of Requirements Management and Traceability activities and key advisory for the RequisitePro requirements management tool.

Key LSI representative for Process Governance committees for Demand and Forecasting, Critical CSR Processing, ‘Just in Time Processing’, Test Planning and Development Work Intake and Assignment.

Consultant to Client: InterContinental Hotels Group (IHG)

Title: Practice Consultant – Business Analysis and Business System Analyst Team Lead

Keane, an NTT Data Company March 2011 to January 2012

Keane is contracted by InterContinental Hotels Group (IHG) to perform a decommissioning analysis (‘As Is”) of their Central Reservation System (CRS) to identify, analyze and document the Business Processes, Interfaces, Batch Jobs, and Hard Coded Variables for the core CRS components. The documentation will be used to decommission the current CRS and provide input for functionalities required in modernization of a new CRS.

Documentation Discovery Phase:

Conducted Client SME interviews and workshops with the IHG Business and Technology SMEs across six (6) CRS components (Availability, Rates, Inventory, Reservations, Channel Management, and End User Services (EUS)) of the current HOLIDEX+ CRS.

Identified core functionalities, posed an original twenty-nine (29) Business Functional Use Cases for Phase 1 delivery of July 15, 2011.

Developed documentation standards and templates to create Business Process Flows, Use Cases, Use Case Diagrams, Document Interfaces, Batch Job processing and Hard Code Variables.

Proposed an approach to IHG Management of “Top Down” (Business Functionality) and “Bottom Up” (Technical Functionality).

Managed four (4-5) offshore Business Analysts for the BA Team.

Developed a fourteen (14) week Phase 1 Sprint delivery schedule July 15, 2011.

CRS Analysis and Documentation Phase:

Managed and Assigned Daily activity conducting Daily Scrum meetings with the offshore BA Team for documenting twenty-nine (29) “Top Down” Business Functional Use Cases - includes:

oBusiness Process Diagrams, Use Case Diagrams, Use Case Details and Alternate Flows, Screen Shots of current HOLIDEX+ functions, Glossary of Data Fields, Processing Rules, Exceptions/Error Conditions.

Performed internal reviews of the Business Analyst’s Use Case Packages prior to elicitation with IHG SMEs.

Scheduled and performed elicitation sessions with the IHG SMEs for customer review of the Use Case Packages and update the Use Case Packages per SME input and communicate updates to the Off –Shore Business Analyst Team.

Delivered Use Case Packages to Keane Technical Team for inclusion of “Bottom Up” Technical Functionality, which includes:

oSystem Interfaces, Textural and Graphical representations of the System and Sub-Function Calls, Significance of Hard Coded Variables, Batch Job Processing specifics.

As Lead of the Business Analyst Team, delivered Phase 1 Use Case Packages (29) to the Keane Technical Team on schedule.

Input Keane Documentation Deliverables into Goggle Docs Documentation Storage tool for delivery to InterContinental Hotels Group Management on schedule July 15, 2011.

InterContinental Hotels Group Management extended the project to include documentation of the entire HOLIDEX+ CRS system in subsequent Phase 2 and Phase 3 Sprints, delivering a total of 88 Use Case Packages to the IHG SharePoint instance for final Delivery to InterContinental Hotels Group Management December 2011.

Consultant to Client: National Account Services Corporation (NASCO), LLC.

Title: Requirements Management Consultant and Senior Business System Analyst

Comforce, Inc. – Atlanta, GA February 2009 to March 2011

NASCO was formed through a partnership among major BlueCross and BlueShield Plans and provides the most efficient single-system claims processing solution for national, state, large and small group, individual and government programs.

Implemented an improved Enterprise Requirements Management Program by utilizing industry and NASCO best practices to determine requirements processes, procedures and artifacts.

Created the Enterprise Requirements Management Plan (ERMP) to communicate the Requirements Management program to the organization.

Created template artifacts for project teams to document Requirements utilizing Use Cases, Business Rules, Use Case Models, Non-Functional/Supplemental requirements and System and Data configurations and made available via a specific ERMP SharePoint shared library.

Trained, Coached and Mentored Business System Analysts and Project Manager Associates, subscribed Plans and IBM Development on the methodology of capturing Requirements utilizing Use Cases, Business Rules, Non-Functional/Supplemental requirements, Business Process and Use Case Modeling.

As Administrator Created, Designed, and set up project databases in Rational RequisitePro, identifying Document Requirement Types and the associated Attributes.

Set up Traceability standards between Requirement Types to ensure requirement coverage and changes to requirements.

Created associated Requirement Management matrices’ to capture traceability’s and measurement analysis.

Provided Administrative Support in managing user support, resolution of disputes, upgrades and integrations with other Rational Tools i.e., ClearQuest and Rational SoDA.

Performed as Project Manager for Upgrade of RequisitePro and ClearQuest to 7.1 releases for readiness for the Rational Jazz Platform and Rational Quality Manager (RQM).

Performed requirements and Use Case/QA reviews on requirements management artifacts.

Conducted Enterprise Requirements Management Plan governance compliance reviews.

Created Online ERMP and Use Case Training with quizzes via NASCO Learning Management System (LMS).

Implemented the Enterprise Requirements Management Plan methodologies on three large NASCO projects - HIPAA 5010 Compliancy; Real/Time Claim Adjudication (RTCA) and Member Liability Estimation (MLE); ICD-10 Procedure & Diagnosis Code Mandate, as well as 3 smaller projects coming through the Project Model Office.

Georgia Department of Transportation GDOT – Atlanta, GA

Title: IT Manager (PMO) Office of IT Applications April 2007 to January 2009

As IT Manager in the PMO, managed the IT Applications Project Management Team consisting of 12 Project Managers, the Business Systems Analysis Team consisting of 13 BAs and the IT Applications Technical Writing Team consisting of 3 TWs – all supporting the 90+ Enterprise Automated software solutions for various GDOT offices.

Lead SME on the Core Project Team for the implementation of the Team Unified Platform utilizing the Rational Unified Process methodology, Rational RequisitePro, Rational ClearQuest, Rational ClearCase, and Rational Architect/Software Modeler (RSM/RSA) tools, artifacts and standard templates.

Responsible for Project Governance in all software solutions adhering to GDOT Standards and Policies and Procedures.

Lead SME in the implementation of Microsoft Project Server 2007 and Project Web Access.

Modified Business Requirement Document (BRD) template for Business System Analysts team to document Requirements utilizing Use Cases, Business Rules, Use Case Models and System and Data considerations.

Trained, Coached and Mentored Business System Analysts and Project Manager Associates as well as subscribed Plans and IBM Development on the methodology of capturing Requirements utilizing Use Cases, Business Rules and Modeling.

Performed Project Management for Enterprise automated software solutions with the creation of software to track GDOT facilities, GDOT usage and billing of mobile devices (Blackberry usage), GDOT requisition for replacement equipment and internal Configuration Management and Change Management.

Indus International – Atlanta, GA

Title: Global Quality Process Engineering Manager/Project Manager May 2002 to January 2007

Global Quality Process Engineering Manager

Managed the Indus Global Quality Process Engineering Team in the implementation, documentation and training of the Quality Assurance Development Methodology Policies & Procedures, Global Tools, and Best Practices in compliance with industry standard Software Development Processes for all Indus Object Oriented (OO) development projects.

Performed Project Management, Training and Documentation of Global Tool initiative projects to standardize software development processes required for Requirements Gathering, Project Definition, Scheduling & Time reporting, Project Defect Tracking, Source Control, Documentation Management, Configuration Management, Test Case Management & Automation tools, and development Tool Upgrades.

Mentored, Supported and Audited Project Management practices by Indus Project Managers in accordance to the documented Indus Product Development Methodology.

Created the Quality Assurance & Quality Control Career Development Professional Growth Plans and Career Path Guides

Defined and implemented the Change Control Board (CCB) and Change Control process.

Chaired the CCB to provide facilitation information to members for approval of changes affecting schedules, deliverables, resources, environments and tools.

Prepared all materials and artifacts in response to Process Audit Requests from Indus Nuclear Facilities Customers.

Implemented and Trained Indus’ first integration of MSProject Server with the in-house time reporting system, TESite. Enabling MS Project tasks to be automatically assigned to resources and viewed in TESite to allow for accurate task assignment, time reporting and metrics gathering.

Implemented a Global Quality Control Test Methodology for three diverse Indus products, each having their own individual Testing processes as well as being globally distributed.

Defined the Configuration Management Activity Program, encompassing creation of the Configuration Management Plan definition and template, CM reporting, and build and deployment schedules and certification.

Trained under an authored CMM expert, Dr. James Persse, to implement the current RUP development methodology for CMM certification.

Project Manager

As Project Manager, I was responsible for customer funded development product releases, as well as many product releases of 3 product lines to General Acceptance utilizing the Rational suite of tools and OOA/OOD principles.

Project Manager for translation and validation of the multiple language releases of the Indus products.

Performed System Business Analyst duties of facilitating Customer and Product Strategy Requirements JAD sessions for the identification, capture and documentation of Business, Functional and GUI User Requirements.

Performed strategy identification and planning for System Test Automation and System Performance, employing the Mercury Interactive test automation tools.

Managed QA and development activities associated with the utilization of IBM Rational ClearQuest for Defect Tracking and Change Control.

Provided Training and SME support to QA and Development staff on Mercury Interactive and IBM Rational tool usage.

Consultant to Client: National Account Services Corporation (NASCO), LLC.

Title: Senior Business Analyst – Claims Processing/HIPAA Compliancy Testing November 2001 to May 2002

Compuware, Inc – Atlanta, GA

Provided Research and System Analysis required for User Acceptance Testing (UAT) for the integration of standardized HIPAA (Health Insurance Portability and Accountability Act) EDI transactions and compliancy through the NASCO Claims Processing System (NPS) for 40+ Blue Cross/Blue Shield facilities.

Managed 2 senior quality assurance resources

Conducted and Facilitated JAD sessions for requirement identification for the HIPAA compliancy.

Formally documented requirements to ensure that test scenarios and data were comprehensive and reflective of all (6) required transaction sets from Enrollment through Remittance (834, 835, 837, 278, 270/271, 276/277).

Prepared the Work Breakdown Structure and User Acceptance Test Planning documentation.

Provided Test coverage matrices and detailed test case scenarios for base testing, error generation, and data mapping.

WebTone Technologies - Atlanta, GA

Title: Process Engineering Manager/Senior Quality Assurance Engineer/Senior Business Analyst

June 1999 to November 2001

Process Engineering Manager

Provided expertise in customizing the IBM Rational Unified Process (RUP), defining product planning and requirements gathering, development, documentation and training, installation and packaging and company readiness processes and procedures, resulting in a WebTone specific set of Workflows, and their corresponding Actors, Activities and Artifacts.

Process Engineering Manager, for implementation of the WUP (WebTone Unified Process), conducted interviews of the various departments to obtain knowledge of current processes for assessment. Documented and Trained the WUP to the WebTone Community, providing guidelines on implementation and best practices using the IBM Rational tools.

Created an iterative development schedule template utilizing MS Project, and other Artifact templates for upcoming projects, documented sub-process details from Business, Functional and User Interface requirements gathering through Test, and ensured all Workflows, Activities and Artifacts were being addressed during the Inception, Elaboration, Construction, Transition phases.

Performed Process Assessments on previous projects to capture a Baseline of the Processes utilized to gather metrics of where process could be improved/changed. Implemented Quality Gates within Projects based on Defect Metrics gathered by the Defect Coordinator.

Senior Quality Assurance Engineer

Upon joining WebTone as a Start Up, Created and Identified all Quality Assurance Processes and Procedures.

Lead the implementation of the IBM Rational tools and RUP methodologies to identify Testing Processes, including Strategies, Test Planning, Entrance & Exit Criteria, Test Script and Case identification, Defect Tracking Methodologies, Test Management & Automation, Environment Requirements, and Certification.

Mentored and Trained the growing QA Team in utilization of the Testing Methodology including the IBM Rational Test Studio Suite tool processes and procedures for Manual and Automated Testing of Business, Functional and GUI User Interfaces.

Managed the WebTone rSuitetm Customer Relationship Management (CRM) systems’ Automated Installation Test team.

Created detailed Test Plans and Test Scripts both Manual and Automated utilizing IBM Rational Robot and TestManager covering Automated Install and Configuration of the WebTone software on specified servers.

Set up the original 5 workstation QA Test Lab

Administered a Windows NT Server for use as the IBM Rational License Server

Performed management/creation of the SQL Server 7.0 databases for ClearQuest, storage of the IBM Rational Administrator Repositories and projects for Automated and Manual test scripts.

Created a custom defect tracking IBM Rational ClearQuest implementation. Trained WebTone Community and administered the Rational ClearQuest Defect Tracking.

Applied Web Configuration on the WebTone in-house IIS server to allow for access to the ClearQuest SQL database via ClearQuest Web.

Senior Business Analyst

As Senior Business Analyst duties identified and documented the Requirements gathering process, facilitation and participation in JAD sessions with appropriate SMEs, capture and documentation of Business, Functional and User GUI interface requirements utilizing IBM Rational RequisitePro, identifying Use Case Scenarios and Use Case Models, Activity, and Sequence Diagrams with UML via IBM Rational Rose following the IBM Rational Unified Process.

Incorporated and customized the IBM Rational ClearQuest to track project tasks of: Software Defects; Change Requests; Project Management Issues; Product Management Ideas/Enhancements; 3rd party tool defect tracking; Environment check-out/in availabilities.

Consultant to Client: GTE Distributed Corporation

Title: Senior Quality Assurance Engineer April 1997 to June 1999

Ajilon Consulting Services - Atlanta, GA

Responsible for leading the Quality Assurance and Certification of several mission critical applications including Y2K Certification of two large application for Commission Calculation Reporting Systems (CCRS).

MCI Systemhouse - Atlanta, GA

Title: Business System Testing Analyst October 1995 to April 1997

Responsible for Business system testing for the development of the Construction Management System for the American Association of State Highway and Transportation Organization (AASHTO).

CompuServe, Inc. - Columbus, OH

Title: Product Support Specialist II April 1994 to October 1995

Responsible for the Analysis, Design, Development and Testing of new On-Line products and services. Served as Novell Group Manager set up new workstations, trained new users and performed troubleshooting activities.

SHL Systemhouse, Inc. - Columbus, OH/Nashville, TN

Title: Application Software Tester November 1989 to March 1994

LAN Administrator

Software Migration Coordinator

Responsible as an Application Software Tester for testing activities

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