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Customer Service Data Entry

Location:
Pomona, CA
Posted:
April 18, 2024

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Resume:

WENDY GARCIA

ad43ki@r.postjobfree.com 626-***-**** Pomona, CA 91766

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills

● CUSTOMER SERVICE

● DATA ENTRY

● EXCEL

● MICROSOFT WORD

● Team building

● Workplace Safety

● Materials Movement

● Goal Setting

● Problem-solving aptitude

● Time Management

● Interpersonal Communication

● Multitasking

● Effective Communication

● Reliability

● Inventory Management

● Active Listening

● Self Motivation

● Analytical Skills

● Adaptability and Flexibility

● Interpersonal Skills

● Shipping coordination

● Problem-Solving

● Work Scheduling

● Staff Training

● Stock Rotation

● Cost Control

● Cost Reduction

● Operations Management

● SOP Writing

● Cycle counting

● Shipping and receiving

● Inventory Audits

● Material Handling

● Supply Chain Management

● Decision-Making

● Problem-solving abilities

Experience

Clean Energy Fuels Carson, CA

Inventory Control Supervisor

05/2022 - 09/2023

● Supervisor of Inventory of 3 coordinators which we control 170 technicians inventories nation wide as well as in Canada

● Controled and mained warehouses in Carson CA and in Canada as well subwarehouses and storage units

● Create daily Inventory counts for Carson and quarterly counts for all others

● Reconcile all decrepancies found

● Report all findings to Warehouse Manager

● Maintain min-max levels for all inventories

● Write SOP, help finance balance closings at end of month and end of quarter

● Train all employees on correct policies and proceedures to maintain integrity and honesty of company

● Help develop team environment and be a support system to help other employees in other departments.

Clean Energy Fuels Carson, CA

Inventory Control Coordinator

09/2018 - 05/2022

● Duties- Conduct weekly and quarterly counts for 2 regions East and Canda which consists of 70 technicians, 2 subsidiary warehouses that supports the main warehouse in Carson CA and main warehouse in Canada as well as storage units

● Also, managed vendor locations which consists of inventory company buys as bill and hold

● Reconcile all inventory discrepancies and report findings to Inventory Control Supervisor and Warehouse Manager

● Maintained a 99.85% accuracy of technicians inventory

● Support shipping and receiving team

● Create, pull and process transfers for technicians

● Process item requirement request from Construction team

● Help develope transition to use of RF guns for receiving process. Del Taco Add location

Assistant General Manager

10/2016 - 09/2018

● Duties: Started out in back of the house and promoted to Assistant General Manager with in a year

● Trained over 20 employees to open a new location

● Maintain good cost thru daily and shift inventories

● Control all controlables thru P&L

● Hire and train employees

● Store ordering, scheduling, forecasting weekly sales, maintaining speed of service

● Customer service

McDonald's Baldwin Park, CA

Customer Service Manager

04/2014 - 10/2016

● Duties: Started out as a cook and trained to be a cashier

● Within a Month I was promoted to shift manager

● Went thru 6 weeks in class training and certified as a Shift Manager

● Responsible for customer service, speed of service, assembling orders, maintaining a clean and efficient store at all times, responsible for giving out breaks

● Within 2 months I was promoted to Customer Service Manager

● Responsible for scheduling of employees, customer complaints, employee issues, hiring and training of new employees

● Still maintaining all of Mc Donalds standards

Secure Staff Baldwin Park, CA

Customer Service Rep/ Warehouse Clerk

02/2012 - 03/2014

● Duties: Started as a warehouse worker whee I pulled orders, pack orders, inventory control, shopping and receiving

● Moved into CSR position within 3 months

● Handled over 10 different accounts at one time

● Duties include but not limited to checking status of product ordered and filling of orders

● Dealt with any concerns the customer had with order

● Answer phones and direct phone calls to correct person. Education and Training

U.C. San Diego La Jolla, CA

Bachelor's degree in Sociology



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