L I N D A M . W A D E

*** * **** ** *******, WI *4165 920-***-**** ad43k9@r.postjobfree.com

OBJECTIVE

Current student working toward an Associate Degree in Medical Assisting and seeking an opportunity to begin my career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. A Compassionate Medical Assistant performs administrative and clinical duties under the direction of physician as essential member of patient-centered medical team. EXPERIENCE

Call Center Customer Service Representative Securian/Minnesota Life 07/2021 – 08/2023. Call Center Customer Service Representative Guardian Life Insurance 01/2017 – 04/2021. Call Center Customer Service Representative Pitney Bowes 08/2014 – 11/2016. Call Center Customer Service Representative duties:

• Completed high volume of inbound calls within fast and friendly service.

• Took ownership over customer concerns, following issues through to resolution.

• Ensuring that good customer relations were maintained, and customer business and issues are resolved fairly and effectively.

• Navigated multiple computer applications while conversing with customers.

• Met and exceeded assigned goals established by management.

• Displayed positive, professional, and empathetic tone to deliver consistently superior service. Medical Assistant ThedaCare - Encircle Health Wound Care 09/2013 – 04/2014.

• Managed front desk responsibilities such as answering phones, greeting patients, scheduling appointments, managing paperwork, and entering patient charges.

• Updated records in EHR system, carefully protecting patient information and verifying data.

• Ordered supplies, medications, and equipment necessary for practice's operations.

• Assistant Nurse Practitioner in Wound Care Clinic with in-office procedures including by handing instruments, giving injections, and removing sutures.

• Prepared treatment rooms for patient examinations, keeping rooms neat clean, and restocking.

• Performed phlebotomy for lab tests, vital signs, administered injections, medications, and vaccinations as directed by physician.

• Trained new medical assistants on office procedures and protocols. Administrative Assistant and CNA ThedaCare, Theda Clark Medical Center Birth Center 08/2007 – 09/2013

• Welcome and great patients, visitors, venders, and employees in a friendly manner.

• Register patients, assembling patient charts, rooming them and entering patient charges.

• Answer phone calls, schedule appointments and updated unit records with current patient information, including orders and instructions.

• Built charts for patients and set up security bands and sensors for each person based on age and condition and ensured that all required documents were included in patients' admission packets before distributing them to nursing staff.

• Prepared and updated daily census reports to track patient admissions, discharges, and transfers.

• Supported efficient admissions and discharge processes by preparing related paperwork. EDUCATION

Medical Assistant, associate degree, American National University, Louisville, KY 01/2025 Health Care Business Services, associate degree, Northeastern Technical College, Green Bay, WI 05/2019 Emergency Medical Technician, Certification, Fox Valley Technical College, Appleton, WI 05/2019 Medical Assistant, Certification, US Career Institute, Fort Collins, CO 06/2015 Nursing Assistant, Certification, Northeastern Technical College, Green Bay, WI 02/2005