SRAVANI KSHEERASAGAR

(Senior Salesforce Developer)

Phone: 314-***-****

Email: ad43js@r.postjobfree.com

LinkedIn: www.linkedin.com/in/sravaniksheerasagar

PROFESSIONAL SUMMARY

Over 10+ years of IT experience with 6+ years in Salesforce which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in Salesforce.com this involves working with configuration, customization, integration, deployment, communities and classic to lightning migration, lightning components, and lightning design system. 4+ years of experience on JAVA developer.

Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.

Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.

Strong SFDC knowledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.

Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.

Exposure to all stages of Software Development Life Cycle (SDLC) and Strong knowledge on Customization, Administration setup, Apex, Visual force.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.

Experience in using client side and server-side controllers in Lightning Design.

Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.

Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.

Experience in building re-usable Lightning web components and using Lightning Framework LWC.

Involved in developing Salesforce (LWC) Lightening Apps, Lightning Web Components, Controllers and Events.

Implemented Salesforce Lightning Web Components for small set of users within the organization (LWC).

Worked on both lightning frameworks Aura and LWC.

Experience with Salesforce.com Sales Cloud, Service cloud, Community, and Force.com platform.

Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and also in creating Conga Template and Quick Merge Links

3X certified Salesforce Administrator & Platform Developer 1 & Platform Developer 2 & a Trailhead Ranger

Experience in using source control Git & Blue canvas. Used Visual studio code and Eclipse IDE

Expertise in using Eclipse IDE, Force.com and site.com, communities. Implementation of Salesforce.com Sales Cloud and Marketing Cloud.

Proficient in MuleSoft any point API platform on designing and implementing mule APIs.

Experience with the integrating SFDC and AppExchange partners such as CPQ/APTTUS (Config, Price & Quote).

Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.

Created Custom objects for Quote and Quote lines and captured quote information for CPQ

Worked with client-side developers and business analysts in developing configuration models in the CPQ workflow.

Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.

Proficient in developing and customizing applications on the Salesforce platform using Vlocity's industry-specific clouds and tools.

Customization of Apttus product by using Salesforce features like triggers, VF pages.

Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Good experience in GUI development using Visual Studio code.

Consulting in the areas of Continuous Integration, Build Automation, DevOps, Deployments, VM Ware, UNIX/LINUX, Jenkins, Subversion, Git, GitLab, GitHub, Java and related tools/technologies

Experience in command-line interface (CLI) environment in salesforce.com and version controls GIT, Bit Bucket.

Adept at utilizing Vlocity's Data Raptor for data migration, integration, and transformation, ensuring seamless data flow between Salesforce and external systems.

Moving issues from Product Backlog to Kanban board 8. Setting up bit bucket for the dev team and linking JIRA issues to the branches for notifications.

Worked with top manufacturing company on requirement gathering and solution design for Quality Management solution using Agile PQM module

Strong Agile Methodology, Scrum Framework Experience.

Proficient with Object Oriented Programming and development web-based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.

EDUCATION

Bachelor’s from JNTUH in Computer Science May 2012

TECHNICAL SKILLS

Languages

APEX, JAVA, JAVASCRIPT, XML, SQL, PL/SQL

Frameworks

Spring 4.x/3.x/2.x, Hibernate 3.0/2.1, Struts 2.0/1.2

Web Technologies

Angular JS, Bootstrap, jQuery, JavaScript, AJAX, Node JS, ReactJS

Mark up Languages

HTML5, CSS3, DHTML, XHTML, XML, XSLT

Database

Oracle, DB2, MongoDB, SQL Server, PostgreSQL, MySQL, NoSQL.

J2EE

Servlets, JSP, JSTL, JMS, JDBC, JNDI, JAXB, JTA

Testing Frame Works

JUnit, Mockito, Testing, TDD, BDD

Web Services

JAX-WS, JAX-RPC, JAX-RS, SOAP, WSDL, REST, Microservices

Operating Systems

Unix, Linux, Windows

Web/App-Servers

JBoss, Tomcat, WebSphere, WebLogic

IDEs

Eclipse, RAD, NetBeans, IntelliJ

Version Control Systems

CVS, SVN, GitHub, Clear Case

Build Tools

Ant, Maven, Jenkins.

Tools

SQL, TOAD, Hudson, Log4J, SOAPUI, Rest Client UI, Postman, Grunt

Omni Studio

Custom Workflow Design, Data Raptors, Integration Procedures.

PROFESSIONAL EXPERIENCE

Client: NCR, Detroit, MI/ Role: Sr Salesforce Developer / Feb 2023 – Current

Developed and migrated standard and custom objects from standard experience to Lightning experience.

Collaborated with Financial Service Cloud to integrate business models and enhance productivity.

Implemented Aura framework, Lightning Components, and Salesforce Lightning Design System (SLDS).

Deployed Sales Cloud and customized features to optimize business processes.

Managed all phases of the Software Development Life Cycle (SDLC), from requirement gathering to deployment, ensuring adherence to project timelines and quality standards.

Utilized Sales Cloud functionalities such as accounts, contracts, cases, and solutions to drive business development.

Created Lightning Components and server-side controllers to meet diverse business needs.

Employed Omni Studio for custom workflow design and Data Raptors for streamlined data management.

Managed end-to-end release management processes, including planning and executing software releases.

Utilized release management tools like Jenkins, TeamCity, and Azure DevOps for automated build and deployment.

Generated executive reports for clear visibility of contacts and activities in Sales Cloud.

Designed workflow rules and tasks to implement business logic.

Contributed to end-to-end testing and configuration enhancements for CPQ and CLM functionalities.

Conducted data clean-up and mapping in data migration projects.

Implemented Partner and Customer Community Portals according to business requirements.

Managed global CPQ implementation and interfacing with Apttus.

Configured complex pricing scenarios and setups using CPQ/Product consoles.

Integrated Salesforce CPQ/CLM with third-party domains and web services.

Experienced in deploying and managing Vlocity applications on Salesforce environments, ensuring adherence to best practices and governance policies.

Developed interfaces between SAP, Salesforce, and web services.

Migrated data from Oracle database to Salesforce using Apex Data Loader and Informatica cloud service.

Implemented Scheduled Apex classes to automate daily data clean-up processes, reducing manual effort by 80% and ensuring data accuracy.

Developed Queueable Apex jobs to handle large-scale data processing tasks, optimizing performance and avoiding governor limits, resulting in 50% faster processing times.

Tested and deployed Lightning Applications from Sandbox to Production.

Led a development team, managed requirements, and configured Sales Cloud objects based on Agile Scrum methodology.

Implemented client requirements using BRD and MDM documents with Apex, VisualForce, Reports, and Dashboards.

Implemented refined global search in Lightning using Apex classes.

Utilized SOQL and SOSL statements within Governor Limits for data manipulation.

Served as liaison and point of escalation for customer and IT management.

Managed analysis, delivery, resource planning, and engagement for Reltio MDM project.

Maintained installed Managed Packages in Lightning using Apex and utilized Data Loader for data migration.

Implemented field-level security and page layouts in Lightning.

Integrated Web Services through WSDL in Salesforce for outbound messaging.

Familiar with Vlocity's release management and deployment strategies, ensuring smooth upgrades and minimizing disruptions to business operations.

Integrated SAP and Salesforce systems using SOAP and REST APIs.

Participated in daily stand-up meetings and Scrum to address business requirements effectively.

Environment: Salesforce.com, Force.com, CPQ, pricing waterfall, Apex Classes, Health Cloud, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, release management, MDM, Scheduled Apex, Queueable Apex, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Picklists, Reltio MDM, Email alerts, Oracle, Omni Studio, SDLC.

Client: Ford, MI / Role: Salesforce Developer / Nov 2021 – Jan 2023

Developed and migrated standard and custom objects from standard experience to Lightning experience.

Collaborated with Financial Service Cloud to integrate business models and enhance productivity.

Implemented Aura framework, Lightning Components, and Salesforce Lightning Design System (SLDS).

Managed all phases of the Software Development Life Cycle (SDLC), from requirement gathering to deployment, ensuring adherence to project timelines and quality standards.

Deployed Sales Cloud and incorporated enhanced features to streamline business processes.

Customized Aura lightning record pages to consolidate data from custom objects onto a single page.

Conducted information gathering and analysis activities for project requirements.

Interacted with various business user groups to gather requirements for Salesforce.com, Lightning, and CRM implementation.

Worked extensively on Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports, and Dashboards.

Configured Platform Events to trigger real-time notifications for critical business events, enhancing collaboration between sales and support teams and improving response time by 30%.

Tested and deployed apps by appending multiple components to Lightning Applications from Sandbox to Production.

Developed and utilized Lightning Web Components (LWC) extensively.

Designed and implemented Service Console Lightning applications containing multiple Lightning web components (LWC).

Created multiple Lightning web components (LWC) for service case console pages.

Utilized advanced JavaScript and HTML elements for Lightning Web Component development.

Migrated Aura components to Lightning Web Components.

Developed single lightning page Lightning Web Components using a publish-subscribe pattern for component communication.

Prioritized tasks across patients' needs using Health Cloud.

Mapped personal and professional caregiver networks using Salesforce Health Cloud.

Configured and customized Salesforce/Apttus CPQ (Configure Price Quote) and CLM (Contract Life Cycle Management) packages for the Quote to Cash process.

Integrated RabbitMQ as a message broker in the system architecture to enable efficient communication between microservices, ensuring reliable message delivery and scalability through features such as message queues, routing, exchanges, and clustering.

Developing and customizing applications on the Salesforce platform using Vlocity's industry-specific clouds and tools.

Responsible for developing, implementing, and supporting Salesforce.Com application integration of the Apttus CLM Quote to Cash App Exchange product.

Enabled Aura Framework for Lightning Applications by adding Aura Attributes and Handlers for Events.

Conducted analysis, delivery, resource planning, financial forecasting & control, and project planning.

Leveraged Salesforce Files for standard Salesforce objects and custom objects using the Lightning framework.

Developed Lightning components framework and tools for easier application development on the force.com platform.

Built Lightning App Builder for responsive apps and custom pages in Lightning Experience.

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

Enhanced Communities by adding new fields and field sets using Salesforce Lightning.

Acquired basic knowledge of Lightning App Builder for visual app development without code using Custom-Built Lightning Components.

Designed, developed, and implemented solutions for Salesforce/Apttus CPQ/CLM system deployed on the Salesforce platform.

Implemented CPQ solutions using Apttus CPQ & Contract Management for various industries.

Customized Marketing Cloud Objects and managed marketing emails sent to Salesforce Marketing Cloud.

Implemented Web-to-Lead functionality for Marketing Campaigns.

Extended Sales and Service Cloud communities sharing business processes across offices, departments, customers, and partners.

Worked on Agile/Scrum Methodology using Version One and SDLC.

Environment: Saleforce.com platform, Apttus, Apex Classes, Lightning Aura Components, LWC, Visual Force Pages, Data Loader, standard Objects, Page layouts, Reports, Content Builder, Reltio MDM, MDM, Journey Builder, data loading, release management, Rabbit MQ, Eclipse IDE Plug-in, SDLC, TFS, Agile methodology, ANT Migration Tool, Jira, SQL, SOQL, GIT.

Client: Genentech, San Francisco, CA / Role: Salesforce Developer / Sept 2020 – Oct 2021

Developed and migrated standard and custom objects from standard experience to Lightning Experience.

Integrated Financial Service Cloud to enhance business productivity.

Managed all phases of the Software Development Life Cycle (SDLC), from requirement gathering to deployment, ensuring adherence to project timelines and quality standards.

Implemented Aura framework, Lightning Components, and Salesforce Lightning Design System (SLDS).

Deployed Sales Cloud with enhanced features to streamline business processes.

Utilized Sales Cloud functionalities such as accounts, contracts, cases, and solutions to drive business development.

Designed and deployed custom Einstein Analytics dashboards to visualize sales pipeline data, providing actionable insights to management and contributing to a 20% increase in sales productivity.

Created numerous Lightning Components and server-side controllers to meet business requirements.

Generated executive reports for clear visibility of contacts and activities in Sales Cloud.

Established workflow rules and related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Defined lookup and master-detail relationships on objects and created junction objects for connectivity.

Participated in end-to-end testing and configuration enhancements for CPQ and CLM functionalities.

Implemented Partner and Customer Community Portals aligned with business needs.

Collaborated on Sales Cloud Implementations with CPQ/CLM functionalities.

Configured CPQ for global operations and interfaced Apttus with Salesforce application.

Set up product and pricing using CPQ/Product consoles, including price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.

Integrated Salesforce CPQ/CLM with DocuSign for Quote-to-Cash functionality.

Integrated Salesforce CPQ/CLM with third-party domain (AEM) using web services for ecommerce.

Interfaced with Salesforce.com and Apttus premium tech support teams regularly.

Developed custom price waterfall solution in Salesforce CPQ to accurately capture pricing adjustments.

Conducted testing and validation of price waterfall solution across various scenarios and customer segments.

Developed interfaces between SAP, Salesforce, and other systems using REST and SOAP web services.

Migrated data from Oracle database to Salesforce application using Apex Data Loader.

Integrated data between systems using Informatica cloud service.

Implemented Web Services through WSDL in Salesforce.com for outbound messaging.

Integrated SAP and Salesforce systems using SOAP and REST APIs.

Participated in daily stand-up meetings and Scrum to provide effective solutions to business requirements.

Environment: Salesforce.com, Apttus, Force.com, CPQ, pricing waterfall, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, SDLC, Einstein Analytics, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Picklists, Email alerts, Oracle.

Client: UGA Finance, Parkville, MO / Role: Salesforce Administrator-Developer / April 2018 – Aug 2020

Implemented Salesforce.com platform requirements and utilized Force.com IDE Plug-in through Eclipse.

Managed all phases of the Software Development Life Cycle (SDLC), from requirement gathering to deployment, ensuring adherence to project timelines and quality standards.

Conducted Salesforce.com Application Setup activities and customized applications to align with organizational functional requirements.

Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules to automate business logic.

Utilized Salesforce Principles to integrate Sales Cloud with Pricing Configuration and Product Configuration into Apttus CPQ.

Provided support for organizations utilizing orders in Salesforce while managing products and price books externally.

Implemented Web-to-Case for web-based case management automation to track and resolve customer issues.

Developed Visualforce Web Pages for capturing customer inquiries and logic for migrating cases to different queues based on inquiry type.

Conducted data mapping and integration from JD Edwards ERP to Salesforce.com.

Installed Pervasive Data Integrator from the AppExchange for two-way integration with JD Edwards ERP.

Designed and developed Apex Classes, Controller Classes, and extensions to meet various functional needs.

Utilized SOQL and SOSL statements within custom controllers and extensions.

Customized Dashboards to track usage and performance for business centres and sales teams.

Developed and configured Reports and Report Folders tailored to different user profiles.

Installed Instant Service Chat and Email from the AppExchange to enable agents to create cases from chat and email.

Designed and developed User Interfaces for Salesforce users based on requirements.

Utilized force.com IDE for developing custom applications.

Developed Test Plans and Test Cases, directly involved with the Test Team, and performed bug fixing using Clear Quest.

Created Managed Package using Eclipse and migrated from sandbox to production using FORCE.IDE.

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Visual Force Pages, Workflows, S-controls, Salesforce.com, Apttus CPQ, SDLC.

Client: Axis Point, Hyderabad, India / Role: Java/J2EE Developer / June 2012 – Nov 2016

Managed classroom maintenance application, including problem-solving, backend issues, and software/hardware upgrades.

Actively participated in requirements gathering, analysis, design, bug fixes, and documentation using Confluence.

Delivered presentations on the utilization of specific devices/software installed in the system.

Engaged in development using Spring, Hibernate, and JSF Framework.

Developed and maintained web applications using AngularJS framework and Bootstrap.

Employed jQuery to enhance web page functionality and interactivity through DOM manipulation.

Implemented AJAX techniques with jQuery to create dynamic web applications communicating with server-side APIs.

Utilized HTML5, CSS3, DHTML, XHTML, XML, and XSLT to develop visually appealing and cross-browser compatible web pages adhering to web standards.

Leveraged NodeJS for server-side development and ReactJS for building interactive UI.

Managed local users at University of Dayton using Cisco NAC agent.

Installed BitLocker drive encryption on common PCs.

Followed Agile methodology for software development, including short iteration sprint planning and review.

Troubleshooted, installed, repaired, and maintained software-related tools.

Assisted colleagues in diagnosing malfunctions and in application-based production releases using Atlassian Bamboo and Jenkins.

Demonstrated proficiency in quality control and material management.

Created front-end applications using JSPs and Struts MVC, configuring them to the database using Spring.

Leveraged Google open-source APIs, Google Tag Manager, Google Analytics, and Exception handling for website notifications.

Implemented client-side validations using JavaScript.

Conducted unit testing using JUnit and Mockito.

Utilized Log4j and Splunk for error logging.

Developed standalone Java programs for specific tasks such as physiotherapy data analysis and on-campus route maps for students.

Provided end-to-end support for various application components, including front-end and database.

Offered solutions for bug fixes across multiple applications.

Tested query performance and stored procedures in the database.

Managed module developments using Git and Apache Maven as version-control tools.

Environment: Java 1.5, Spring 2.x, Struts 1.x, Angular JS, jQuery, AJAX, NodeJS, ReactJS, Spring Web Services, Spring Security, Eclipse, Windows XP, Apache Tomcat, Oracle, MySQL, Google Tag Manager, Portlet, Java Mockito, Junit.

CERTIFICATIONS

Certified by Salesforce Platform Developer-1

Certified by Salesforce Platform Developer-2

Certified by Salesforce Administrator

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