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Customer Service Office Administrator

Location:
Calgary, AB, Canada
Posted:
April 19, 2024

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Resume:

MARIAH DOLORES TANEDO

**** ********** ** **

Calgary AB, T1Y 1G1

825-***-****

ad4397@r.postjobfree.com

Objective

To leverage my strong background in business administration, leadership, and problem-solving to contribute to the success and growth of a dynamic organization. I am dedicated to streamlining operations, optimizing processes, and delivering results that drive efficiency and profitability in a collaborative team environment.

Skills

●Strong entrepreneurial mindset

●Customer service skills encompass a range of abilities and traits essential for effectively interacting with and assisting customers.

●Leadership skills include effective team management, decision-making, and a commitment to fostering a positive work environment

●Financial management skills including budgeting, and resource allocation to ensure financial health and stability of a business

●Administrative skills including excellent communication skills, organization, proficient time management, attention to detail, problem solving, and computer proficiency with office software such as Microsoft Office Suite.

Experience

AUGUST 2019 - PRESENT

2365622 Alberta Ltd, Calgary AB - Business Owner

●Led all aspects of business operations, including strategic planning, financial management, team leadership, and customer relations, to drive growth, profitability, and long-term success.

MARCH 2023 - OCTOBER 2023

R&A Car Care Centre Ltd, Calgary AB - Office Administrator

●Skilled in scheduling appointments, coordinating vehicle repairs, and addressing customer inquiries with professionalism and accuracy. Proficient in using automotive management software and handling administrative tasks such as invoicing, and inventory management. Strong communication and organizational abilities coupled with a friendly demeanor to ensure a positive experience for clients and effective collaboration with technicians and service staff.

SEPTEMBER 2018 - AUGUST 2019

Cocobakes Calgary, Calgary AB - Baker and Manager

●Oversaw daily operations, including staff management, inventory control, budgeting, and quality assurance, to ensure the efficient and profitable functioning of the bakery while maintaining a high standard of product quality and customer satisfaction.

MAY 2016 - MAY 2018

San Isidro Transient’s Home - Office Administrator

●Managed front desk operations, ensuring smooth check-in and check-out processes, while providing exceptional customer service, handling reservations, and overseeing administrative tasks to support the efficient functioning of the hotel.

Education

JUNE 2019 - MAY 2021

East West College, Calgary AB - Business Administration

A well-rounded education in business administration, with a focus on key principles, strategic management, and practical applications. Strong foundation in finance, marketing, operations, and leadership, supplemented by real-world case studies and project management experience. Gained valuable insights into the dynamics of the business world and honed critical problem-solving and decision-making skills.

JUNE 2014 - MAY 2016

De La Salle University, Philippines - Bachelor of Science, Biochemistry

A solid foundation in biology, chemistry, and specialized knowledge in biochemistry principles. Proficient in conducting laboratory experiments utilizing techniques such as chromatography, spectroscopy, and molecular cloning. Skilled in analyzing and interpreting complex biological data. Experienced in advanced biochemistry topics including enzymology, metabolism, and cellular signaling. Proven ability to contribute effectively to scientific research projects and work collaboratively in team environments. Strong problem-solving, critical thinking, and communication skills.

JUNE 2012 - MAY 2014

University of Santo Tomas, Philippines - Bachelor of Science, Hotel and Restaurant Management

With a focus on fostering leadership, communication, and problem-solving abilities, graduates are well-prepared for diverse career paths within the dynamic and globally expanding hospitality industry, ranging from hotel management and restaurant operations to event coordination and tourism development. Through coursework blending business principles with hospitality management, students gain expertise in areas such as food and beverage management, lodging operations, event planning, and customer service.

Certificates/Training

●Social Venture Institute Alberta, August 2023

●Lambert Academy of Sugarcraft, February 2021



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