MARIA HIGGINS 214-***-****

**** * ***** ** ****

Irving, TX 75063 ad437m@r.postjobfree.com

EDUCATION

Southern New Hampshire University (online) – Currently enrolled in HR Management Certification course

Inver Hills Community College Saint Paul, MN

Sibonga High School - Sibonga, Cebu PI

SKILLS

Customer Service

Retail Point-of-Sale Computing

Phone Skills

Clerical Skills

Sign Making

Merchandise Stocking

Word Processing

Merchandising

EXPERIENCE

JCPenney Department Store

Plano, TX

November 2009 – November 2020

Merchandising Assistant

Amazon Fulfillment Center

Irving, TX

June 2020 – Present

Warehouse Associate

Customer Service

Delivered exceptional customer service. Received many complimentary letters for exceptional service from customers. Addressed and resolved any customer service issues and ensured appropriate and timely resolution.

Outstanding customer service at Amazon and regularly met and exceeded quotas for shipments to be processed weekly.

Merchandising

Closely involved in all aspects of the product from the time it is received at the store to the time it is purchased by the customer. Ensured proper handling of merchandise to minimize and prevent damage and loss. Oversaw sticking of product in back rooms and assisted the department manager with the improvement and development of merchandising displays.

Qualifications

16 years of retail experience

Strong selling and customers service skills

Knowledge of retail floor sales techniques

Knowledge of sales, fashion trends and competition

Enjoy working in a team environment and able to work flexible hours

Strong communication and conflict resolution skills

Posseses an extremely friendly, enthusiastic and outgoing personality, with ability to openly communicate and work with all types of individuals and personalities

Ability to learn and receive direction

High level of accuracy in completion of credit applications

Open and close responsibilities

Knowledge of basic visual merchandising

Contact this candidate