Work Experience

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The New Jewish Home University Avenue Assisted Living Program, Bronx New York

Contractual Case Management Position

oProvide 60+ Seniors with Case Management Services

oLiaison between the Department of Aging (DFTA) and Case Management

oConduct Intakes to Screen Client for Program Eligibility

oConduct Home Visit to Assess status of Client’s Health and Housing Conditions

oConduct Intakes Interviews to Screen Client for Program Eligibility

oCompleted required Case Notes and Statistics utilizing STARS/Peerplace Database System

oMonitor IADL & ADL Skills

oResponsible for Conducting Semi Annual ISP & Assessments

oCare Coordination between Client and Community Resources

oComplete required Case Notes to document Client Activity and Immediate Needs

Jewish Association of Aging Seniors, Bronx New York

01/2023 – 05/2023 Case Manager-(JASA) Einstein Case Management Program

oProviding 60+ Seniors with Case Management Services

oLiaison between the Department of Aging (DFTA) and JASA Case Management

oConduct Home Visit to Assess status of Client’s Health and Housing Conditions

oConduct Intakes to Screen Client for Program Eligibility

oCompleted required Case Notes and Statistics utilizing STARS/Peerplace Database System

oLiaison between RAIN Meals on Wheels Delivery Program and JASA Clients

oAssisted with obtaining Eligibility Benefits

oLinked/Enrolled Client with EISEP

oAssisted Clients with managing IADL & ADL Skills

oCoordinated Services with Providers regarding Durable Medical Equipment

oConnected Client with available Resources within the Community

oDeveloped Yearly Psychosocial Evaluations

oResponsible for conducting Assessments and Yearly Reassessments

o Assesses the Immediate Needs and developed Care Plans

06/2021 – 03/2022 Doe Fund, Bronx New York

Case Manager-Jerome Avenue Residence

oManaged a Caseload of 31 MICA Residential Clients

oAssisted Residents with obtaining/maintaining Entitlement Benefits

oConnected Residents with PCP and Mental Health Services

oScheduled and Monitored Client Adherence with health care providers

oConducted Weekly Health and Wellness Check-Ups

oConducted Monthly Apartment Inspection

oFollowed Up on Apartment Condition and Rental Payment History

oAssisted Resident in developing Client Centered Service Plans

oMaintained Daily Progress Notes capturing Client ongoing status and development

oResponsible for completion of Intakes, Assessments, Reassessments within program contractual guidelines

oConducted Health and Wellness Summaries and documentation forwarded to Social Worker and Program Director

oMet with Client frequently to discuss Adherence with Program Housing rules and regulations

oResponsible for managing Care Coordination with Resident and assisted with scheduling appointments

oCounseled Clients with confronting issues adversely affecting their lives ( Mental Illness, Physical Illness and Substance Usage)

oAssisted with Applying/Maintaining Entitlement Benefits

oReferred Resident to Job Development and Food Pantry Programs within the community

03/2016 – 03/2021 Acacia Network, Bronx New York

Case Manager Health Home Program

oManaged Client Caseload of Approximately 65-70 Cases

oConducted Intake Assessment; Develop Client Comprehensive Assessments, HARP Assessments

oDeveloped Client-Centered Service Plans

oAssisted Client with reduction in Over Utilization of ER Visit

oAssisted Clients with Applying for Entitlement Benefits

oAssisted Clients with Applying for Section 8, Supportive Housing and Independent Housing

oWorked with MICA Clients with ongoing Drug & Alcohol Abuse

oCare Coordination implemented to assess the needs of the Client and their Collaterals/Families

oAssisted Client’s with Obtaining Secure and Safe Housing

oAssisted Client’s with Enrollment into Vocational and Academic Programs

oAssisted Client’s with Applying for Job Development Program

oAssisted DV Clients and Families with how to Develop a Safe Plan/Exit Plan

oReferred/Linked Clients to appropriate Medical Provider(s) and Mental Health Providers

oConducted Home Visits for the purpose of Assessing Client’s ADL Skill-Set & Housing Condition

oCollaborated with Treatment Counselors to report to Court SW on Client’s Attendance and participation in Groups Therapy.

oFollowed-Up on ER & Hospitalization Alerts within 24hrs to assist with Discharge Planning and maintaining stability post Discharge

oPosted Core Service Progress Notes driven by POC Goals and Outcomes within 24hrs.

03/2006 03/2012 Gay Men's Health Crisis (GMHC) New York, NY

Case Manager Supervisor

oCompleted a minimum of 10 supervisory Chart Reviews per week

oFollowed up on Staff regarding Charts not in compliance with appropriate Case Manager

oResponsible Interviewing Candidates and assisted with Orientation and on boarding and training new hires

oMonitored Attendance and Time Sheets for Approval

oConducted Supervisory Performance Reviews as needed

oWorked Closely with HR Department with On boarding new Staff Members

oProvided weekly face to face supervision to assigned Cases to Case Managers

oTrack/Monitor Billable Hours Activity according to Medicaid Guidelines

oEnsured COBRA Outcomes are entered in AIRS according to Departmental Guidelines

oAttended team rounds to discuss methods and strategies regarding moving a client through a crisis and provided feedback to Team Leader (CM) and Program Director.

oReviewed Assessments, Reassessments, Progress Notes, Service Plans documentation for timeliness and accuracy anticipated in Case Conferences as required

oConducted continuous Quality Assurance and Quality Improvement trainings

oAddressed disciplinary issues as related to noncompliance with organizational protocol with follow-up meeting with Director

04/2003 09/2004 Postgraduate Center for Mental Health (PCMH), New York, NY

Residential Housing and Supportive Housing Case Manager

oManaged Caseload of 25 clients and generated Daily Progress Notes

oAssisted clients in Advocating for Entitlement Benefits and placement into Permanent Housing within the community

oConducted Housing Inspections to Clients living in Scatter-Site Housing to assess status of Health & IADL Skill

oOngoing monitoring of Clients Adherence to Housing Rules & Regulations

oConducted Clients with Mock Interview Training and Updating Resumes

oScheduled Medical Appointments and Followed Up with Client Adherence with Appointment

oAssisted clients in gaining an optimum level of functioning within their community

oDeveloped ongoing Treatment Plans and established goals to monitor grown and

oDevelopment

oCollaborated with Treatment Counselors to report to Court SW on Client’s Attendance and participation in Groups Therapy.

oMonitored clients' medication regimen to minimize noncompliance and decomposition

oCompiled weekly and monthly Progress Notes detailing clients' current mental

ostatus and level of functioning

oEscorted client to HASA, Social Security, Medicare and Housing Appointments when required

oAdvocated for client Medical, Mental Health and Substance Abuse Services.

03/2002 03/2003 Post Graduate Center for Mental Health (PCMH)

Residential Case Manager

oMonitored Caseload of 10 MICA Clients

oFacilitate Weekly Women’s Group to address importance of remaining compliant with Care Management services

oConducted Apartment Inspections and documented all Repairs & Housing Violations

oProvided Supportive Counseling and Crisis Intervention

oResponsible for Distribution of Weekly Cash Allowance to Clients Mandated into Money Management Program.

oManaged Dispensing & Refilling Client Medications on a daily basis

oConducted Weekly Job Readiness Workshop Group

oArranged Vocational and Educational Assessment referrals

oWorked with Clients at developing Job Interviewing Skills and Techniques

oIdentified Employment opportunities and assisted clients completing applications for possible vocational assignments

oWorked with Clients on the importance of proper attire and acceptable work related attitude and overall performance

oAssisted Clients in creating and updating their Resumes and Cover Letters Completed Weekly and Monthly Reports.

09/2001 12/2003 College of New Rochelle (CO-OP Campus), Bronx, New York

Administrator Assistant, Retention Department (Work Study)

CORE QUALIFICATIONS

oAnalytical and Strategic Thinking

oConflict Resolution – Staff Relations & Tenant Relations

oFoster Teamwork

oTraining On Boarding Staff/Training Skills

oAbility to Manage Change – Flexible

oCommunity Outreach – Fostering Internal and External Partnerships

oProficient Oral and Written Communications Skills

oAbility to work independently

oFacilitate Women’s Group

SKILLS

oMicrosoft Word, Outlook, Excel, PowerPoint, Access, Google Chrome Docs, Sheets

oSTARS Data Entry Reporting System, AIRS Database Reporting System, Peer Place CM Database Reporting Typing Speed: 45 50 WPM

EDUCATION: 2003 Honor Graduate College of New Rochelle (CO-OP City Campus) Bronx, New York

B.A. Liberal Arts and Minored in Social Services (GPA 3.946)

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