Megan Dapolito

Human Resources/Dispatcher/Recruiter/Remote Customer Service

Mocksville, NC 27028

ad436n@r.postjobfree.com

+1-336-***-****

• Extremely organized, dependable, looking to fulfill the duties for the Role of Human Resources, Recruiter, Payroll, Dispatcher, Tow Truck Driver or Remote Customer Service, for a prestigious company.

• I have 15 years of Customer Service experience, 2 years of Recruiting experience, 2 years of Dispatching experience, 2 years of Payroll experiences. 4 years of Human Resources.

• Hard worker, Dedicated and Determined, Detail Oriented, Excellent Customer Service Skills, Strong Work Ethic.

• I’ve had my drivers license for 16 years. With full coverage insurance. I have experience in hauling/ towing vehicles.

Willing to relocate to: North Carolina

Authorized to work in the US for any employer

Work Experience

Private in Home Health Caregiver

Myself - Mocksville, NC

April 2016 to Present

Taking care of clients in the comfort of their own home that needs 24-hour care! Bathing, feeding, cleaning, changing, dressing wounds, cooking, running errands, transportation to appointments, medication management, companionship, etc.

Wireless Sales Representative

Russell Cellular - Mocksville, NC

October 2018 to April 2019

Wireless and Accessory Sales, Customer Service, data entry, cash and card payments, Phone skills, Goal Oriented and made my quota every month!

Food Lion Office Assistant

Food Lion - Mocksville, NC

May 2017 to October 2018

I open the store and loan all the tils to the registers, count the safe, make bank deposits, excellent customer service, handle lottery, tobacco, alcohol and Western Union Sales, etc.. Cashier/Customer Service

BP Rushco - Salisbury, NC

December 2017 to April 2018

I work as a Customer Service/Cashier. Selling Convenience Store Products, and Asking customers for there ID when they are trying to purchase alcohol or tobacco products or lottery purchases, I handle high amounts of money daily. I am an honest and fast learning individual. Human Resources, Recruiting, Receptionist & Warehouse Production & Inventory Control

Monroe Staffing - Mocksville, NC

2013 to 2017

Human Resources Recruiting clients and helping them find work. Perform clerical duties such as copying, filing, faxing etc.

• Enter client information into computerized files.

• Take messages and deliver to proper personnel.

• Answer phones to inquiring customers and clients.

• Scheduling Appointments for job seekers and staff. Preform Warehouse duties such as:

• Packaging

• Scanning/Picking

• Shipping & Receiving

• Inventory Control & Management

• Stacking Pallets

• Machine Operator

• Sweeping

• Lifting

• Forklift Certified & Forklift License

Receptionist

Metal Sales - Mocksville, NC

2012 to 2013

Perform clerical duties such as copying, filing faxing, etc.

Enter client information into computerized files.

Take messages and deliver to proper personnel.

Answer phones to inquiring customers and clients. Customer Service/Cashier

Sheetz - Statesville, NC

2010 to 2012

Handled daily cashier functions, including handling money.

Preparation of receipt records and end of day reports.

Controlled the sales of tobacco and alcohol.

Submitted customer orders for food, made to order.

Sold Lottery, Powerball, and scratch off tickets.

Traveled to various locations to cover shifts as needed, and voluntarily. Education

High school or equivalent

Skills

• Data Entry

• Customer Service

• Administrative Assistant

• Clerical

• Microsoft Word

• Organizational Skills

• Outlook

• Receptionist

• Scheduling

• Driving

• Retail sales

• Senior Care

• Meal Preparation

• Home Care

• Personal Assistant Experience

• Caregiving

• Cooking

• Alzheimer's Care

• Dementia Care

• Medication Administration

• Cleaning Experience

• Laundry

• Cash Handling

• Patient Care

• Manufacturing

• Microsoft Office

• Sales

• Leadership

• Communication skills

• Time management

• Hospitality

• Social media management

• Restaurant experience

• Hoyer Lift

• Vital Signs

• Order Entry/Inventory Control Management (5 years)

• Customer service

• Sales

• Dealership experience

• Cold calling

• Retail sales

• Leadership

• B2B sales

• Supervising experience

• Cash handling

• Recruiting

• Marketing

• Google Suite

• Order entry

• Human resources

• Driving

• Forklift

• Front desk

• Workday

• Clerical experience

• HIPAA

• Payroll

• iOS

• Social media management

• Manufacturing

• Accounts payable

• Office management

• Technical support

• Hospitality

• Account management

• Debits & credits

• Restaurant experience

• Cooking

• Personal assistant experience

• Photography

• Schedule management

• Cash register

• ATS

• Time management

• English

• Communication skills

• iCIMS

• Interviewing

• Succession planning

• Research

• Employment & labor law

• Clinic

• Upselling

• Assembly

• Medical terminology

• Flatbed

• QuickBooks

• Detailing

• Guest services

• Salesforce

• Project management

• HR sourcing

• Data entry

• Employee evaluation

• Conflict management

• Organizational skills

• Change management

• Pricing

• Negotiation

• Plastics injection molding

• Analysis skills

• Phone etiquette

• Microsoft Office

• Microsoft Outlook

• Computer skills

• Microsoft Word

• Administrative experience

• Microsoft Excel

• Multi-line phone systems

• Outbound sales

• Sales support

• Vital signs

• Medical office experience

• Bookkeeping

• Fraud prevention and detection

• Outside sales

• Banking

• Blueprint reading

• Business development

• Information security

• Merchandising

• Customer relationship management

• Telemarketing

• Manual transmission

• Office experience

• Construction

• Dispatching

• Warehouse experience

• Stocking

• Shipping & receiving

• Box truck

• Load & unload

• Problem management

• Microsoft Access

• Cleaning

• Team management

• CRM software

• Pallet jack

• Microsoft Powerpoint

• Senior care

• Documentation review

• Filing

• Food industry

• Logistics

• Inside sales

• Sales management

• Store management

• Relationship management

• Restaurant management

• ERP systems

• Caregiving

• Home care

• Working with people with developmental disabilities

• Precision measuring instruments

• Outdoor work

• SAP ERP

• Data collection

• Google Docs

• Customer support

Certifications and Licenses

Forklift Certification License

August 2023 to August 2026

Driver's License

June 2023 to February 2025

Forklift Certification

CADC

Certified Bookkeeper

Assessments

Manufacturing fit — Proficient

September 2023

Measures the traits that are important for success in manufacturing roles Full results: Proficient

Mechanical knowledge — Proficient

March 2024

Understanding and applying mechanical concepts and processes Full results: Proficient

Recruiting — Proficient

October 2023

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

September 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Completed September 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Administrative assistant/receptionist — Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Delivery driver — Proficient

October 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Customer service — Proficient

April 2021

Identifying and resolving common customer issues

Full results: Proficient

Forklift safety — Proficient

October 2023

Best practices and safety hazards in forklift operation Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Warehouse safety — Proficient

April 2022

Using safe practices in a warehouse setting

Full results: Proficient

Basic maintenance and repair — Proficient

October 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Working with MS Word documents — Proficient

March 2024

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Security guard skills — Proficient

August 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Spreadsheets with Microsoft Excel — Completed

March 2024

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Work style: Reliability — Proficient

February 2024

Tendency to be reliable, dependable, and accountable at work Full results: Proficient

Customer service fit — Proficient

April 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Food service: Customer situations — Proficient

February 2024

Identifying and addressing customer needs in a food service setting Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

August 2023

Responding to customer situations in a retail setting Full results: Proficient

Work motivation — Proficient

July 2023

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

January 2020

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Cleaner fit — Proficient

August 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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