Brenda Alvarez
Modesto, CA *****
ad4362@r.postjobfree.com
Work Experience
Assistant Manager/Sales Associate
Briannas furnishings - Modesto, CA
November 2020 to March 2024
• Maintain knowledge of all vendor products, pricing, options, finishes, details.
• Provide knowledge of merchandise to customers, explaining complex features and differences between merchandise and providing purchasing advice to customers.
• Assist in the safe maintenance, appearance, merchandising and pricing of store.
• Serves customers by selling products.
• Offer financing to maximize sales and bring more customers to store.
• Answer phone calls, emails.
• knowing layout of the store.
• Provide superior customer service and support.
• Meet or exceed monthly quarterly and annual sales.
• Handling large amounts of cash.
• Maintain updated customer information including receipts.
• Request freight updates if ship to changes or expedited freight is required post order.
• Run weekly reports, manage open orders, review hold reports.
• Follow up on BDNs to collect payments.
• Provide tracking updates to clients.
• Initiate customer service claims - obtain photos, inform Client Services/Freight team.
• Expedite replacements (furniture)
• Provides guidance to other associates in merchandise category as needed.
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction. Administrative Assistant
Builders FirstSource - Modesto, CA
December 2020 to October 2022
• Answer and direct phone calls take messages.
• Maintain files and records updated and easily accessible
• Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
• Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.
• Undertake basic bookkeeping tasks and issue invoices, checks etc.
• Attend meetings.
• Assist in office management and organization procedures
• Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages
• Assist in making travel arrangements and booking venues for conferences and events
• Perform other office duties as assigned.
Licensed Sales Agent
SUPERCARS - Modesto, CA
December 2017 to October 2019
• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, financing and purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles. Shipping and Receiving Clerk
Bronco Wine Company - Modesto, CA
February 2014 to November 2017
• Manages the shipment and receipt of all products, materials, and supplies.
• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Maintains a clean, neat, and member-ready area.
• Promptly unloads trucks and deliveries and sorts and stocks receivables.
• Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
• Engages with vendors and drivers with a positive attitude.
• Provides additional backup support for shipping and receiving departments.
• Scanning and sorting incoming and outgoing stock.
• Good written and verbal communication skills.
• Strong sense of time organization and urgency.
• Able to work independently and within a team.
Education
High school diploma
Mira Loma High School - Highland, CA
August 2006 to April 2009
Skills
• Office Management
• Financial Report Writing
• Accounting
• Accounts Receivable
• Sales management
• Merchandising
• Negotiation
• English
• Communication skills
• Pricing
• Customer service
• Word Processing
• Microsoft Office
• Administrative Experience
• Spanish
• Office management
• Office Administration
• Negotiation
• Dealership experience
• Clerical experience
• Bilingual
• Office experience
• Bookkeeping
• English/Spanish
• Data Entry
• Sales
• Fluent
• Computer skills
Certifications and Licenses
Driver's License