Gissella Ardila

Pembroke Pines, FL *****

ad435p@r.postjobfree.com

+1-718-***-****

Seeking a position that will utilize my strong organizational skills, educational background, and where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

Work Experience

Sales Representative

Elevance Health - Pembroke Pines, FL

May 2023 to Present

Promote clinic services and convert sale into enrollments .provided info on health insurances benefits. Licensed Esthetician- Self employed

GiGi beauty and facials - Pembroke Pines, FL

August 2020 to Present

Responsible for the management of the spa . Perform advanced facials with up to 3-4modalities using advanced technology .customized facials. Perform aromatherapy massage with the use of essence oils and my technique. Microdermabrasion, ultrasound facial, oxygen infusion facials .Massage therapy of the scalp, neck shoulders, face. Body Waxing body wrap, professional make up, experienced doing eyebrow design and tinting . Mild - advance preparation peelings with the use of chemical peeling or cruelty free, gluten-free . Mesotherapy, microneedle, collagen induction techniques. Data entry processor - Call Center

MAXIMUS FEDERAL SERVICE - Miami, FL

October 2022 to February 2023

Intake registration from disaster survivors, assist with any question related to their disaster application enter a contact by typing all information.

Health Concierge

Aetna, a CVS Health Company - Miami, FL

February 2022 to October 2022

Assisted with claim processing, answered questions about medical benefits such as : Deductibles, coinsurance, copay . Handled claim issues, contacted third party Dr offices, Hospitals, vendors to resolve a bill issue. Assisted with completion of HRA, and other assessment required by insurance.etc, etc. Teacher Assistant

Palm Cove Elementary - Pembroke Pines, FL

October 2021 to January 2022

Assist teacher with class work, supervise students, cover brakes, complete clerical task as requested by Officer Manager.

Retail Sales Associate

Macy's seasonal help - Pembroke Pines, FL

November 2021 to December 2021

Operated cash register and promoted sales and assisted customer with purchases. Customer Service Advocate

UNITED HEALTH GROUP INSURANCE - Miami, FL

June 2021 to October 2021

Answered calls from Medicare members . Handle complex issues, assist member with all type of appointment,issues, complaints and verify benefit info and update demographic into account system. Customer Service Representative

Metro Plus Health Plan @ HHC NYC health plan - New York, NY January 2006 to June 2020

Medicaid /Commercial insurances / Long term care plan / marketplace plan/ essential plan /Medicare

• Checked for claims and authorization status from members and providers

• Processed credit card premium payments for members using bank orbital system

• Processed and resolved complaints and record given information in the system

• Changed patient PCP, update all member demographic changes. Checked Eligibility status using several systems

• Handled pharmacy inquiries from members, vendors. Handled appeals calls

• Performed retention and provided enrollment status. Medical Assistant

Medical Office of Larry Shemen - Forest Hills, NY

October 2005 to June 2006

Part Time)

• In charge and responsible of all office duties including billing, registered New patients, handled multiple phone lines, verified insurance and referrals managed front desk and trained new hires.

• Posted charges and payments into computer system and entered medical claims

• Scheduled appointments

Spa Sales Associate/Facial specialist

Feet first XPress Spa - Jamaica, NY

July 2005 to January 2006

Part time)

• Utilized Microsoft Excel, and MS word to schedule massage therapist and estheticians.

• Operated cash register in busy times and track over/ short counts. Greeted customers and promoted spa services

• Maintained of merchandise, organized displays and took inventory of it. Back up in busy times to do some facials during peak hours .

Front - End Cashier Supervisor

Western Beef Supermarket - New York, NY

December 1998 to October 2004

Supervised 4 to 6 cashiers and handle cash transactions. Counted and Closed Cashiers at end of shift Education

Fl Licensed in Esthetics/ Facial Specialist

Sheridan Technical College - Hollywood, FL

January 2021 to April 2021

Associate in Health Education and promotion

Lehman College (City University of New York) - Bronx, NY 2009 to 2012

A.A.S in Office technology/Medical

TCI Technical College - New York, NY

September 2000 to May 2002

Skills

• Skills: esthetician skin / facials specialist, make up artist, also Proficient in English and fluent in Spanish, type 50 wpm, know MS Office: Word, excel, outlook, basic accounting, (4 years)

• Experience in medical billing / Coding .Supervisory experience and managed care experience, Leadership skills.

• Bilingual

• Customer Service

• Call Center

• CPT Coding

• Insurance Verification

• Medical Office Experience

• Medical Scheduling

• Medical Terminology

• Spanish

• ICD-9

• Medical Receptionist

• Data Entry

• HIPAA

• Medical Records

• Multi-line Phone Systems

• Quality Assurance

• Managed Care

• Anatomy Knowledge

• Microsoft Powerpoint

• Microsoft Excel

• Microsoft Office

• Microsoft Word

• Physiology Knowledge

• EMR Systems

• ICD-10

• Epic

• Medicare

• Retail sales

• Body Waxing

• Dermabrasion

• Makeup Application

• Microsoft Outlook

• Administrative experience

Languages

• Spanish - Expert

Links

http://instagram.com/gigibeautyandfacials

Certifications and Licenses

FL Driver's License

Fl Esthetician License

Assessments

Medical Billing — Proficient

July 2020

Understanding the procedures and forms used for medical billing. Full results: Proficient

Data entry: Accuracy — Proficient

February 2021

Entering data quickly and accurately

Full results: Proficient

Work style: Reliability — Familiar

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Medical receptionist skills — Proficient

October 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work motivation — Expert

August 2021

Level of motivation and discipline applied toward work Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Facial Specialist/ Skin care Specialist license

Contact this candidate