Obomate

Gabriel-Whyte

Personal Profile

224-***-****

ad433x@r.postjobfree.com

Links

LinkedIn

Skills

Communication Skills

Adaptability

Microsoft Office

Customer Service

Fast Learner

Programming

Ability to work in a team

Ability to Multitask

Adavance Analytical Thinking Skill

Effective Time Managment

Critical thinking and problem solving

Professional Summary

Customer service professional with a proven track record in patient-focused environ- ments. Possesses exceptional interpersonal communication skills, adept at maintaining a positive image with external customers. Skilled in multitasking, problem-solving, and navigating proprietary systems. Thrives in virtual team environments and excels in time management.

Employment History

Customer Service Representative, Angie Joy LLC

03/2019

• Demonstrate superb interpersonal communication skills in a patient-focused environment.

• Maintained a professional and positive image with external customers.

• Utilize effective listening and organizational skills to manage multiple tasks.

• Quickly grasp and apply working knowledge of proprietary systems.

• Independently solve customer issues, enhancing overall customer satisfaction.

• Thrive in a virtual team environment, contributing to team success. Work in- dependently managing a variety of cases that require critical thinking, research, and negotiation skills within short deadlines.

• Reinforce a customer-centric attitude using strong conflict customer retention efforts through professional compassion focusing on empathy and guest ed- ucation.

• Serve as a customer advocate highlighting their perspective and experiences with the objective of promoting positive change within the organization.

• Act and communicate on behalf of the executive team.

• Provide real-time communication of trends, high risk and sensitive situations to management.

• Exhibit strong time management skills to meet deadlines and exceed goals March 2022 – August 2023

Customer Relations Specialist

• DHL Global Forwarding

• Processed orders and prepared correspondence to fulfil customer needs

• Was responsible for providing product and service information to the customer and acted as a liaison to facilitate issue resolution

• Documented customer interactions and assisted with shipment tracking and delivery updates

Education

BSc. Sociology, University of Calabar, Calabar

10/1995 - 12/1999

AWS, Scrum Master, Data Science

Google IT Support Professional Certificate, Microsoft 365, Windows 10 and Spice- works Ticketing System, Microsoft Excel, Microsoft Outlook, Power Point Advanced Certification in Data Science & AI, Python for Data Science, Machine Learning, Spark, Scala, Hadoop

AWS Certified Solutions Architect Associate