Catrina Surrency

**** ****** *****

Jonesboro, Ga 30236

ad433c@r.postjobfree.com

267-***-****

Objective:

Dynamic and highly motivated professional with demonstrated personal administration's expertise as well as office administration and customer service solutions for a wide range of business functions.

Skills:

Highly competent in the following: customer management, personal management, office administration, over 15 years in customer service experience.

Education:

Thompson Institute Philadelphia PA

January 2002 - June 2003

Medical Office Management Diploma

Philadelphia Job Corps Center Philadelphia PA

July 2004 - May 2005

high school diploma, data entry an accounting clerk certification

Experience:

Phoenix Metals Norcross GA

February 2022 – present

Material Test Report Clerk

In charge of recording and monitoring to the inventory of materials in different establishments, receive and inspect supplies to verify its quality and quantity, handle the documentation procedures review requisition and invoices, update records as needed, keep accurate records, maintain an active, communication line with staff for a smooth and effective workflow, data entry, and answer emails

Accolade Philadelphia PA

June 2015 - August 2021

Healthcare Health Assistant

Data entry, receive and make incoming and outgoing calls to patients, help with billing arrangements and payments, process member documents and transactions, prepare and send notifications of payments past due, received, investigated, and resolved all customer inquiries timely and accurately, handle customer service inquiries and problems via the telephone, ensure all customer communication is clearly documented, making sure I resolved any issues on first contact, interacted with employees through chat phone e-mail and teams

Independence Blue Cross Philadelphia PA

December 2013 - May 2015

Federal Employee Program Assistant

assist with audits, create invoices, customer service, data entry, respond to members via e-mail or phone, analyze and evaluate information involving the research of records and the nature of each inquiry

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