FREKEISHA S. JONES

Phone: 504-***-****

Email: ad4333@r.postjobfree.com

Seeking a position with a company where my career goals align, and contributions are valued. Proficient in executing responsibilities with minimal direction, demonstrating keen judgment, and making informed decisions within the scope of delegated authority.

CORE COMPETENCIES

Employee Relations Customer Service Attention to Detail Documentation Management Interpersonal Communication Skills Problem-Solving Skills

PROFESSIONAL EXPERIENCE

Patient Support Representative

IQVIA Healthcare - September 2023-Present

Provide initial support for customers requests via telephone, email, fax, or other available

means of contact to the Support Center.

Quickly assess the user’s issue and provide first level support of problem resolution.

Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.

Recognize operational challenges and suggest recommendations to management, necessary.

Amazon XL Delivery Associate

CTEK Pro Logistics, LLC and Syndicate Logistics, LLC - Nov. 2020-August 2023

Facilitated deliveries for sufficient and efficient delivery.

Manage and load all packages properly before delivering orders to customers on predetermined route.

Secured documentation for distribution, correction of invoices with discrepancies.

Ensures that products are delivered on time and in the proper condition.

Pharmacy Technician/Cashier

Walgreens- Nov. 2019-July 2020

Preparation of medications

Receiving and verifying the prescriptions

Pricing and filling prescription with pharmacist’s approval

Completing patient paperwork related to the filling of prescriptions.

Processing insurance claims with direction

Inventory Procurement

Maintaining pharmacy’s safety by adhering to infection

control procedures, policies, and regulations.

Customer Service Representative

Finish Line, Inc. - January 2013-April 2017

Managed inbound and outbound with efficieny.

Follow communication “scripts” when managing different topics.

Identify customers’ needs, clarify information, research every issue, and provide.

solutions and/or alternatives.

consisted increase in retail sales and service sales, inventory and procurement.

Client engagement rates by delivering distinctive client experiences.

Meet personal/team qualitative and quantitative targets.

88M/Motor Transport Operator

United States Army Reserve - April 2010-April 2012

Operates all wheel vehicles and equipment over varied terrain and roadways for support of

Combat operations

Manages in-truck and DE trucking of personnel being transported.

Oversees and checks proper loading and unloading of cargo on vehicles and trailers.

Secures cargo against inclement weather, pilferage, and damage.

Operates vehicle component material handling equipment (MHECorrects or reports all vehicle deficiencies; supports mechanics where necessary.

Participate in convoy missions.

EDUCATION

Ivy Tech Community College, Coursework towards Licensed Pharmacy Technician Jan 2016 to May 2017

Unitech Training Academy, Coursework towards Licensed Pharmacy Technician June 2019-May 2020

TECHNICAL SKILLS

Applications: Microsoft 365, Word, Excel, Edge, Opus Health, Twilio

Collaboration Tools: Microsoft Teams, Zoom

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