JOHN F. COONLEY

Chester, VA 804-***-**** ad432o@r.postjobfree.com LinkedIn

DIRECTOR OF OPERATIONS

CATEGORY MANAGEMENT FOOD SERVICES ORGANIZATIONAL GROWTH

Strategic, and seasoned Operations Executive with over two decades of transformative leadership expertise, excelling in the comprehensive management of operational facets. Demonstrates a consistent history of revitalizing underperforming units, propelling sales growth, and amplifying profit margins. Distinguished for personnel development, strategic training, meticulous planning, and organizational leadership proficiency. Accomplished in the administration of retail operations, coupled with a sterling record of supervising teams, orchestrating projects, and harnessing analytical acumen to surpass challenging objectives. Renowned for diplomatic negotiation skills and adeptness in orchestrating collaboration across diverse team environments. Presents superior communication, interpersonal, and decision-making skills.

CORE COMPETENCIES

Strategic Operations Planning Executive Leadership Process Improvement Profit Optimization Sales Growth People Development Training & Development Performance Optimization Project Coordination Analytical Problem-Solving Resource Optimization Conflict Resolution Retail Operations Efficiency Enhancement Financial Acumen Change Management Vendor Relations Supply Chain Management Operational Excellence Customer Satisfaction Hiring & Onboarding Pricing Time Management Financial Management Purchasing Cost Reductions Category Management

PROFESSIONAL EXPERIENCE

Director of Operations 2018 - 2024

BREEZ-IN L.C., Prince George, VA

Directed daily functions across diverse departments, achieving smooth coordination and proficient task completion. Devised and implemented robust contingency strategies, safeguarding business continuity amidst unexpected circumstances. Forged and maintained strategic alliances with vendors, suppliers, and principal stakeholders to enhance cooperative efforts and meet organizational needs. Performed category and price book management, and negotiated all contracts with vendors/suppliers.

Key Achievements:

Boosted product scanning capabilities by 98%, through software system updates and training.

Generated significant sales increases by 10-12%, annually.

Secured a cost savings of approximately $425K per year through the acquisition of a new distributor.

Increased income from $12K to $19.5 per week for the company’s largest store in Hopewell, VA.

Integral in the opening of two new stores in Charles City, and Richmond, VA, handling all contract approvals, logistics, and merchandising contracts with vendors to include Pepsi, Phillip Morris, RJR, and ITG.

Championed data analytics to elevate operations and meet targets.

Bolstered employee morale with training initiatives and growth opportunities, wrote all policies and procedures for employees in convenience store and food service training, including job descriptions,

Prudently managed budgets and financial statements, always remaining within guidelines.

Sales Manager 2017 - 2018

C&J AUTO SALES, Richmond, VA

Cultivated enduring client partnerships by providing outstanding customer service and diligent follow-through. Swiftly addressed customer concerns, facilitating deal closures and enhancing client contentment. Sustained and expanded the customer base by recognizing requirements and delivering tailored service solutions.

Surpassed monthly sales targets consistently, outperforming expectations with an extra 2-3 vehicle sales per month, culminating in an annual total that exceeded quotas by 43 cars.

Successfully marketed extended warranties to customers, achieving a remarkable 75% uptake rate at competitive pricing, contributing to an average yearly profit surge of over 52%.

Maintained a robust profit margin, ensuring a minimum of 33% profit on every vehicle sold.

Conducted competitor analysis to refine market positioning, for a persistent competitive edge via strategic adaptation.

Boosted sales growth by crafting and executing dynamic sales initiatives.

Leveraged market trend insights to penetrate and establish a presence in lucrative new markets.

Regularly surpassed quarterly sales goals by tenaciously closing deals and maintaining high-performance levels.

Operations Manager 2016 - 2017

KING OIL, Walton, IN

Fostered and sustained strategic partnerships with key vendors and suppliers. Engineered and instituted robust systems and protocols to bolster operational excellence and team productivity. Oversaw operations personnel, ensuring adherence to company standards and procedures. Drove profitability enhancements by refining and optimizing operational processes.

Strategically re-merchandised all stores in alignment with optimized convenience store plan-o-grams, resulting in a sales uplift of 7.3%.

Spearheaded the introduction of a new coffee program, which catalyzed a 21% increase in sales within that category.

Successfully relaunched the deli at the Walton store, expanding offerings to include a selection of deli meats and cheeses, thereby generating an additional monthly revenue of $8,000 to $10,000.

Effectively reduced staff turnover by 24 percentage points, bringing the rate down from 143% to 119%.

Enhanced foodservice sales by 12% through meticulous product selection and implementation of sound operational procedures.

Elevated employee retention through cultivating a supportive culture and enhancing career development opportunities.

Detected and rectified non-compliant, hazardous, or inefficient practices to ensure operational integrity.

Optimized inventory and supply chain management, ensuring prompt and precise distribution of products and services.

District Manager 2011 - 2016

GPM INVESTMENTS, Richmond, VA

Encouraged a culture of transparency, facilitating district-wide management collaboration on operational enhancement and advanced problem-solving methods. Managed the seamless launches of new stores by overseeing logistical planning, team recruitment, comprehensive training, and marketing initiatives for efficient start-up operations. Integral participant in Mergers and Acquisitions (M&A) of new stores.

Achieved a consistent annual sales growth, averaging an increase of over 4% each year.

Decreased labor expenses by 3.2%, demonstrating effective cost management strategies.

Mentored and developed 2 managers who ascended to the role of district manager, evidencing strong leadership and talent cultivation.

Outperformed inventory shrinkage objectives, maintaining levels below the budgeted 1.25%, with an average below 1%.

Completed comprehensive remerchandising across all company stores within the Richmond market, enhancing retail presentation and customer experience.

Streamlined cigarette inventory, maintaining levels at 10 days or less, significantly below the company's target of 14%.

Consistently led districts to achieve a top-three ranking in the company for suggestive selling, reflecting exceptional sales tactics and team training.

Guaranteed adherence to corporate standards and regulations by systematic audits of operational procedures at each site.

Executed inventory management protocols to curtail waste and maintain ideal product availability, achieving balanced stock quantities throughout the district.

Earlier Career:

District Manager, The Pantry, Inc., Virginia Founder/Owner - C&J Auto Service Centers, Richmond, VA

EDUCATION, PROFESSIONAL DEVELOPMENT

US Army Diesel Mechanic School - Fort Knox, Kentucky

US Army Personnel Records School, Ft. Meade, MD

Management Courses and Training Completed: Basics of Management, People Management, Conflict Management, Optimal Outcome, What Matters Most (Franklin Covey); Critical Thinking, Leadership Training, Situational Leadership, Classroom Facilitation Skills, Multi-Leadership, Time and Territory, Classroom Instructor Training

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