MATTHEW KOSTENUK

#*, ***** – ** Avenue NW

Edmonton, Alberta, T5R 4G4

780-***-**** Mobile ad4315@r.postjobfree.com

STRENGTHS:

- Exceptional customer service and relations

- Reliable and hardworking, achieving efficiency

- Meeting goals and sales quotas on a consistent basis

- Able to excel in a Management position and lead a team of employees

- 20 years of experience in Sales, Retail, and Hospitality

- Able to learn quickly and adapt to new environments

- Can multi-task and able to work any and all departments

EXPERIENCE:

Hudsons Bay - Department Manager October 2022 - Present

- Provide customer service excellence

- Product knowledge. Ensuring all customer needs are met

- Sales transactions and developing customer relations

- Processing cash and all other forms of payment

- Suggestive selling including the company credit card

- Opening and closing of the store. Oversee daily operations

- Sales in all department areas, including Suits, Denim, Shoes, Childrens, and Housewares

- Obtain and exceeding sales targets, including KPI’S

Cash Canada - Sales and Loan Associate October 2020 - September 2022

- Finding Financial Solutions for Customers needs

- Buying and Selling of store merchandise

- Handling Cash and other Payment options

- Merchandising, Purchasing and Selling

- Collateral loans to customers, Providing Customer Service Excellence

- Research, test, and market items

Chuck E. Cheese - Assistant Manager September 2019 - October 2020

- Acting Cash Manager

- Overseeing Day to Day operations

- Manager on Duty when General Manager is absent

- Active in all areas of the restaurant, including cash, kitchen, game room, and showroom

- Coaching and training staff, Ensuring a great experience for every customer

- Ensuring Food and Safety regulations are met

- Creating the perfect birthday party for each child

Stockhomme – Manager April 2018 – April 2019

- Opening and Closing of the store, Overseeing Day to Day Operations

- Providing Excellent Customer Service

- Merchandising, scheduling, keeping accurate financial records

- Obtaining and maintaining sales goals and targets

- Creating a positive environment for Customers and staff

- Managing, Coaching, Training, and hiring of employees

- Creating a successful work environment

Bluenotes – Manager August 2017 –March 2018

- Overseeing Day to Day Operations

- Opening and Closing of the store

- Providing Excellent Customer Service

- Hiring and Training of staff of 15 employees

- Merchandising, Scheduling

- Stock, creating displays

- Obtaining sales goals and targets, Creating a successful work environment

Famous Footwear - Assistant Manager October 2016-August 2017

- Handling Day to Day Operations

- Opening and Closing of the store

- Providing Quality Customer Service, Obtaining and exceeding Sales Goals

- Supervision of approximately 10 employees

- Train New Hires, Keeping store organized

- Merchandising and Stock, Maintaining accurate records

Pantorama – Manager July 2013 – September 2016

- Quality Customer Service

- Supervise staff of approximately 12 employees

- Merchandising and Suggestive Selling

- Stock and Inventory, In charge of day to day operations

- Obtaining sales goals and Scheduling

- Sales Coaching with staff members, Hiring and Training of new associates

- Updating and keeping accurate financial records

Winners – Cashier/Cash Office April 2010 – July 2013

- In charge of Cash Office

- Organizing receipts and preparing the cash for the next day

- Worked all Departments in the store which included:

Cash, Jewellery, Markdowns, Warehouse, Men’s and Ladies

- Quality Customer Service and Suggestive selling, Ensuring all departments run efficiently

- Stock and Inventory, Counting and preparing 15 tills for next day

- Ensuring all money, receipts, and other forms of payment balance correctly

EDUCATION:

- General High School Diploma - Trained for Commercial Acting from C.M.A.C.

References Available Upon Request

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