Jose Peguero
Miami, Florida ad430d@r.postjobfree.com 786-***-****
Objective
Highly motivated and experienced professional with over a decade of leadership in the hospitality and sales industries, seeking to leverage extensive background in team supervision, customer service, and account management to drive success and exceed targets in a dynamic and challenging environment. Professional Experience
Account Manager, Revo Wholesale, Miami, FL
2023 - Present
• Spearhead client relationship management to enhance customer satisfaction, retention, and account growth.
• Collaborate with cross-functional teams to optimize supply chain processes, ensuring timely delivery and inventory accuracy.
• Utilize analytical skills to monitor sales trends, forecast demand, and adjust strategies accordingly to maximize revenue.
• Implement innovative marketing and sales strategies to expand customer base and penetrate new markets.
Bar Supervisor, Fountainbleau Hotel, Miami, FL
2013 - 2019
• Managed a diverse team of bartenders and support staff, fostering a culture of excellence, teamwork, and continuous improvement.
• Oversaw inventory management, including procurement, stock control, and waste reduction, resulting in a 15% decrease in operational costs.
• Developed and implemented training programs to enhance staff skills, improve service standards, and ensure compliance with health and safety regulations.
• Coordinated with event planners and culinary teams to deliver high-quality service for special events and functions.
Supervisor, M&G Parking, Miami, FL
2010 - 2013
• Led operations for a high-volume parking service, ensuring efficient vehicle handling and customer service excellence.
• Implemented operational improvements that increased customer satisfaction by 20% and streamlined parking processes.
• Conducted regular team meetings and training sessions to reinforce safety protocols and customer service best practices.
• Managed scheduling, payroll, and performance evaluations for a team of 20+ employees.
Education
Universidad Católica Madre y Maestra, Santiago, Dominican Republic Associate Degree in Marketing, 1996-1998
Santiago Christian School, Santiago, Dominican Republic High School Diploma, Graduated 1996
Skills
• Team Leadership & Development
• Strategic Planning & Execution
• Customer Relationship Management
• Sales & Marketing Strategies
• Inventory & Supply Chain Management
• Financial Reporting & Analysis
• Proficient in MS Office