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Assistant Manager Technical Support

Location:
Karachi, Sindh, Pakistan
Salary:
95000
Posted:
April 18, 2024

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Resume:

SYED SHABI UL HASSAN

House No.***, Area **/B, Korangi 4, Karachi

Father Name: Syed Ali Murtaza N.I.C. No: 42201-7717982-1

Mobile: +92-345-*******

Email: ad430b@r.postjobfree.com

OBJECTIVE:

A competent, dynamic, highly motivated professional with 15 years’ excellent experience, possessing excellent Networking and inter personal skills now seeking a suitable Management position where I can apply these skills according to my certifications and interest.

SUMMARY OF QUALIFICATIONS

B.Tech Pass Electronic Dadabhoy Institute of Higher Education

D.A.E CIT 3 Years Sindh Board of Technical Education MATRICULATION Sindh Board of Matric Education

TECHNICAL PLATFORM

Operating Systems Platform: All Microsoft Client and Server Editions till 2008 server

Network Platform: LAN Network Wired (UTP and Fiber Optic) and Wireless Solutions

Data Storage and Backups: Tandberg, IBM and HP SLR Drives and LTO-1~5 Standalone Drives and Robotic Libraries, IBM SAN / NAS, Tandberg data NAS, IBM DAS 3400 Series FC Storage

Data Backups Platform: Symantec Backup exec 2010, VERITAS Net backup, NOVA Backup, CA arc serve and Microsoft NetBackup.

Servers Platform: IBM System – X Series, HP, Dell

Virtualization Solution: Microsoft Hyper-V and VMware ESX server

Concept: Networking, Operating System, and Hardware Troubleshooting

Industrial Solutions: MOXA Industrial Serial Conversion over IP and GSM networks.

IP Surveillance: D-Link IP Cameras

Customer Support Management: Manage Engine Support Centre Plus

EMPLOYMENT

Fakhri Brothers Group of Companies 2-OCT- 2023 to continue Assistant Manager IT

System Maintenance: Install, configure, and maintain hardware and software components, including data servers, blade servers, workstations, IPsec, SSL VPNs and other network devices. Ensure that all systems are up to date with the latest patches and security updates. Administering virtualization using Hyper-V and ESXi.

User Support: Provide technical support to end-users, including account setup, password resets, and access permissions. Troubleshoot hardware and software issues and ensure optimal performance.

Network Management: Manage and monitor the organization's network infrastructure, including routers, switches, and FortiGate firewalls. Overseeing and optimizing our VOIP technology. Screen network traffic and plan for network capacity upgrades as the organization's needs grow.

Data Backup and Recovery: Implement and maintain data backup and recovery procedures to safeguard critical data. Test and verify data backups regularly to ensure data integrity. Develop and implement error reporting systems.

Security: Implement and enforce security policies and practices to protect against cyber threats and unauthorized access. Conduct regular security audits and vulnerability assessments. Develop and enforce network policies, procedures, and best practices to ensure compliance with industry regulations and organizational security standards.

Software and License Management: Manage software licenses and ensure compliance with software agreements. Evaluate and recommend software and hardware upgrades as needed.

Documentation: Maintain documentation of IT systems, configurations, and procedures for reference and training purposes.

Hardware Inventory: Keep track of hardware assets, perform periodic inventory checks, and manage equipment procurement.

Vendor Management: Manage relationships with network equipment vendors and service providers, including procurement, contracts, and troubleshooting assistance.

Artistic Fabric Mills Pvt. Ltd 3 April 2023 to 30 September 2023 Team Lead Infrastructure

Managing the day-to-day activities of the team.

Motivating the team to achieve organizational goals.

Developing and implementing a timeline to achieve targets.

Delegating tasks to team members.

Conducting training of team members to maximize their potential.

Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Conducting quarterly performance reviews.

Contributing to the growth of the company through a successful team.

Creating a pleasant working environment that inspires the team.

Merit Packaging Limited Feb 2016 to 30 March 2023 Network & System Administrator

Responsible for supporting various applications including MS Office and Outlook.

Responsible for handling various connectivity issues including Cisco routers, switches, and cabling solutions. Performed technical support for Windows 7/8 operating systems on various workstations.

Diagnose hardware and software problems, and replace defective components. Perform data backups and disaster recovery operations.

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

Perform routine network startup and shutdown procedures, and maintain control records.

Design, configure, and test computer hardware, networking software and operating system software.

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Merit Packaging Limited Feb 2014 to December 2016 Network Support Engineer

Designed and maintained company internal network infrastructure with server functions and secure clients.

Evaluated user needs and system functionality by examining systems and interviewing management and employees.

Devised networking strategies and mapping of existing network Managed Microsoft SQL servers and database Provided secure access to the network for remote users by setting up remote platforms. Managed crisis situations on windows-based systems, which may involve complex technical hardware or software problems

Developed an IT budget, and maintained and order new parts and supplies

Implemented strict policy and procedures regarding network usage and illegal use of non- standard software

Conducted all database and system backups; maintained all software, hardware, LAN and Firewall complexities Implemented strict policy and procedures regarding network usage and illegal use of non-standard software

Performed technical support for Windows 7/8 operating systems on various workstations.

BCINEW MEDIA Sep 2012 to 2014 Network & System Administrator

Responsible for the development of yearly IT budget - Reduced company expenditures while raising efficiency and security of the network

Designed and implemented standards for upgrading and maintaining all onsite computer systems Provided on site installations and technical support for Windows, MAC OS workstations

Upgraded hardware and software regularly on all company systems and workstations Participated in meetings with senior management with the intent of developing best practices. Trained and encouraged them to develop strategic planning, problem solving, and technical support

Silicon Technologies JAN 2004 April, 2012 System Engineer

Determine what the organization needs in a network and computer system before it is set up Install all network hardware and software and make needed upgrades and repairs

Maintain network and computer system security and ensure that all systems are operating correctly

Collect data in order to evaluate the networks or system’s performance and help make the system work better and faster Add users to a network and assign and update security permissions on the network Train users on the proper use of hardware and software

Solve problems when a user or an automated monitoring system informs them that a problem exists

ONLINE CAREER CERTIFICATIONS

CommScope SYSTIMAX

SYSTIMAX Overview (SP3300), SCS Design and Engineering Certified (SP3321)

Lenovo Business Partner Training PC Architecture (TXW102-R29)

Microsoft Sales University – Infrastructure (Datacenter)

Server Modernization, Optimized Datacenter, Core Infrastructure Solutions, Datacenter Management, Server Virtualization, Branch Modernization

D-Link Certified Specialist (DCS)

D-Link Certified Specialist (DCS) D-Link Wireless, Switching, Network Security and SMB to Corporate Business Solution, D-Link Certified Specialist in IP Surveillance, Wireless

Microsoft Sales Specialist

Microsoft Corporation Business Intelligence, Systems Management, Private Cloud, Windows Intune, Virtualization, Server Platform, Unified Communications, Identity and Security, ERP, Data Platform, CRM

Symantec Corporation

Symantec Endpoint Protection Small Business Edition 12 Sales Expert Awards (SSE)

Symantec Backup Exec 2010 Symantec Technical Specialist (STS)

Symantec NetBackup 7.0 for Windows Symantec Technical Specialist (STS)

Emerson Network Power

Emerson Network Power Asia Pacific Rack Solution, Desktop UPS Solution, Finding Opportunities in Cooling, Finding Opportunities in Rack Mounting, Fundamentals of High Availability Solution

Veeam Partner University

Standard Veeam Sales Professional (VMSP) Veeam Availability Suite VMSP v9.5

Standard Veeam Technical Sales Professional (VMTSP) Veeam Management Pack VMTSP v8

Veeam Availability Suite VMTSP Veeam Management Pack VMSP

VMware Partner University

VMware Technical Sales Professional (VTSP 4) VMware Sales Professional (VSP4)

IBM Corporation

IBM Certified Specialist & System x Technical Principles V10

IBM Certified Systems Expert & IBM System x Technical Expert V6

Microsoft Corporation

MCTS: Microsoft Certified Technology Specialist:

Windows Server® 2008 R2, Server Virtualization & Windows 7 Configuration

Microsoft Forefront Client and Server Configuration

Windows Server Virtualization Configuration

System Center Data Protection Manager, Configuration

Windows Server 2008 Active Directory, Configuration

SAP Basis Administration, Installation, Configuration Training

OTHER SKILLS

Network Designing & Development

Data Protection and Business Continuity Solution Designing and Implementation

Virtualization Solution Designing and Implementation

Structured Cabling UTP, Fiber and wireless

MS Office (Ms Word, Ms Excel, Ms Power Point)

Microsoft VISIO 2010

All Types Of Linux & Microsoft Operating System Installation and Implementation

Fault Tolerance through RAID system

Server-Based Network Designing

Remote Desktop Administration

Manage Engine Service Center Plus (Online Ticket Management Software)

Remote Support for Customer

Technical Support of Corporate Customers

EXPERTIES & INTERESTS

Good Command over Network Designing & Development

Structured Cabling Including Fiber and UTP/STP/FTP

WLan Designing

IBM SAN Box 3400, IBM servers System-X series

Microsoft Hyper-v and VMware ESX Deployment (Data recovery and Clustering HA / FT)

Patch Penal Installation and Implementation

REFERENCES

Furnished on Request



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