Tara Geerdes

Customer service specialist

Jamestown, ND 58401

ad4306@r.postjobfree.com

+1-701-***-****

Dynamic professional skilled in developing and training teams, passionate about customer service and providing excellent service to each person I help. A fast learner who adapts well to work environments easily.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Champ Metal Fabrication - Jamestown, ND

June 2022 to March 2024

Engaging with customers through email and telephone. Adding jobs into our database for our shop and fix issues that arise. Doing other day to day operations. Medical Receptionist

Dr. Breck Leach DMD - Jamestown, ND

July 2021 to May 2022

Answered phones, scheduled patients, submitted insurance, answered questions from patients took payments.

Dental Assistant

Dr. Timothy Sinner DDS - Jamestown, ND

May 2019 to July 2021

Assisted dentist with procedures, helped patient to comfortable with treatment. Assistant Manager

Maurices - Jamestown, ND

November 2017 to April 2019

I help our customers put together outfits or find clothes that fit and flatter them. I do operations paperwork on a daily basis. Answer phones with questions from customers. I have had many excellent customer experience surveys. We do inventory and update the visual presentation monthly. Have been helping in recruiting new employees and training new staff coming in. Full-time Assistant Manager

Christopher and Banks - Jamestown, ND

March 2016 to November 2017

Working in retail, I am there to give excellent customer service to our "Friends". Greeting each person as they enter the store, giving details of sales or events that are taking place that day, helping each customer to find clothes that she feels unstoppable wearing. Also doing paperwork on a daily basis for operational purpose for the store and company. If a product is not in the store, making online orders for customers to get our product in their size. Also taking phone orders for in store purchase or online purchase.

Fitness Consultant

Curves - Jamestown, ND

September 2015 to March 2016

Fitness Tech

As a Fitness tech, I was there to teach new members how to effectively use the gym equipment and keep gym members safe in case of injury. Enrolled new members into the computer, cleaned equipment daily and kept the gym clean.

General Manager

Comfort Inn - Jamestown, ND

June 2015 to September 2015

As the general manager, I oversaw day to day operations of the entire hotel. I processed bills and invoices that got sent off to the corporate office. I was in charge of hiring new employees and creating a dynamic team. I worked front desk shifts as well as housekeeping. I took care of guest complaints and made sure all issues were taken care of. Assistant Manager/Front Desk Manager

Holiday Inn Express - Jamestown, ND

November 2013 to June 2015

I was responsible for training and scheduling of all employees. I work various positions from Front Desk, to Laundry attendant and room inspector depending on the staffing needs for the property. I handle all guest complaints, questions, and concerns by providing solutions that best fits the needs of the guest and the property. I assisted in the GSS scores of the property from a poor rating in our market to No. 1 within our market for Holiday Inn Express. I also monitor the Rewards Club, tracking number of enrollments and also monitoring our Member Recognition. I assist in other departments as needed and also assist the General Manager with anything that is needed. Temporary / Office Assistant

Volt - Fargo, ND

January 2013 to April 2013

As a temporary employee, I was hired for different companies to help while they had a need. For this time period, I was working with the MDA out of Fargo. I was responsible for answering the phones, keeping up an Excel document with information given to me daily. I also set up venues for events, arranged entertainment and food. I contacted people to volunteer for the events. I also was responsible for bills being submitted to be paid by the main office in Minneapolis. Front Desk Agent/Front Desk Manager

Holiday Inn Express - Jamestown, ND

April 2011 to September 2012

In the short time of working at the Holiday Inn Express I was quickly promoted from Front Desk Agent to Front Desk Manager. I assisted with all guest accommodations from the reservation process to completing check in /out procedures. I assist in many areas of the property needs from training new Front Desk employees to assisting the General Manager with scheduling, processing payroll, and processing of Direct Bills.

Server/Bartender

Paradiso - Jamestown, ND

July 2010 to April 2011

I took customer order for dining as well as drink orders. Responsible for creating a comfortable dining experience. Multi tasked with taking many different tables and different orders and making sure they were kept organized.

Front Desk Agent/Assistant

Quality Inn - Jamestown, ND

March 2009 to March 2010

bar Manager

I took guest reservations, checked in and out guests, assisted guest folio corrections, coordinated with housekeeping for updates on room status. I assisted the General Manager and Management Company with any special projects that were needed. I coordinated the banquet space that included but not limited to scheduling special events, setting up and tearing down. I also coordinated and assisted with any bar needs that included inventory control, purchasing and assisting during staff shortage.

Administrative Assistant

Interstate Engineering - Jamestown, ND

April 2008 to November 2008

I assisted engineers with typing documents and sending the documents out. I maintained a filing system. I sent out bid information to contractors requesting information. DME Call Center Representative

Noridian - Fargo, ND

March 2007 to April 2008

I took calls from providers on Medicare claims that were denied. Helped identify and resolve issues from denied claims, gave advice in how to help get claims approved. Teller/Business Banking Assistant

Wells Fargo Bank - Bismarck, ND

August 2005 to November 2006

I started out as a Teller, helping customers with their banking needs. Cashing checks, credit card advances, and looking to find any other products that would benefit them as a consumer. I referred customers over to Personal bankers for personal loans or other benefits. As a Business banking assistant, I assisted the 5 highest grossing Business bankers. I worked with customers manage checking accounts, resolve issues that had occurred, I processed loan papers and renewing loans. I was also able to approve high dollar amount transactions. Education

Some college

Skills

• Event planning (Less than 1 year)

• front desk (4 years)

• Front desk experience (Less than 1 year)

• Natural (Less than 1 year)

• Opera (Less than 1 year)

• Customer Service

• Retail Management

• Key Holder

• Assistant Manager Experience

• Organizational skills

• Microsoft Word

• Administrative experience

Certifications and Licenses

Driver's License

Additional Information

Skills:

Computer Knowledge

Guest satisfaction specialist

Property management

Efficient

Team building

Food and beverage services

Opera knowledge

Guest satisfaction specialist

Service-oriented

Hotel operations and management

Event planning and coordination

Hospitality background

Front desk experience

Courteous

Natural leader

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