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Customer Service Administrative Assistant

Location:
Clearwater, FL
Posted:
April 17, 2024

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Resume:

CONTACT

EDUCATION

727-***-****

Phone

dzenana.diz77@gmail,com

Email

***** ** ******* -** *

Address

DZENANA DIZDAREVIC-JENNY

Bellevue University

**** ****** ** *, ********, NE

68005

Expecting to finish 05/2024

Time management

Microsoft Office (Advanced level of

Word, Excel, PowerPoint, Publisher)

Communication

Customer service

Organization

English

Bosnian

SKILLS

LANGUAGE

Problem-solving

Ledership

Negotiation

Canva

Experienced Apparel Associate & Administrative Assistant With 15 years of diverse experience across customer service and administrative roles, I've honed a unique skill set that perfectly aligns with the requirements of a database analyst. I bring to the table a potent blend of strong customer service, inventory management, communication skills, and advanced proficiency in tools like Excel, Canva, and Alteryx. My credentials also include a bachelor's degree in management leadership.

Experience:

Apparel Associate Walmart 23106 US Hwy 19 N Clearwater, FL July 2018 – Present 727-***-****

Demonstrated a consistent 5-year record of delivering exceptional customer service, assisting an average of 50 customers daily. Achieved 98% positive ratings from customer feedback surveys. Proficient in restocking, organizing inventory, and maintaining a clean retail environment, ensuring a positive customer experience. Twice recognized as Employee of the Month for outstanding performance and commitment to customer satisfaction.

Office Manager Domes BH l Grbavicka 47, Sarajevo, Bosnia 2004-2013 Developed strong communication, organizational, and problem-solving skills. Experience in creating and editing various documents including invoices, contracts, and presentations using the Microsoft Office suite. Managed office operations and provided data support to management using advanced Excel functions.

Saved the company $5,000 annually through strategic ordering and tracking of office supplies and services.

Continued Learning:

I completed a course on People and Leadership at Bellevue University, which encompassed schedule management and effective communication techniques.

Hold advanced certifications in Excel and Canva, showcasing my commitment to continuous learning.

Actively enhancing my proficiency in Alteryx, a leading database manipulation tool.

Volunteer Experience

Balkan Club of Peace, Sarajevo

Volunteered for projects assisting children in need, from gala dinner organization to direct aid distribution.

Composed press releases to promote awareness and gain support for charity events.

Additional Skills & Interests

Continued learning: Completed a course in people and leadership at Bellevue University, emphasizing scheduling, management, and effective communication.

Passionate about volunteering, particularly projects supporting children.

Serbian

Croatian

1992-1995

III Gymnasium Sarajevo,

Bosnia and Herzegovina



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