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Business Development Customer Management

Location:
Edison, NJ
Posted:
April 17, 2024

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Resume:

FAROOQ A. MALIK Tel: 848-***-****

* ***** **** *****: ad42xh@r.postjobfree.com

Edison, NJ 08820

SUMMARY:

Executive - with 36 yerars of Global leadership expertise in P&L, company operations, business development, Organizational transformation, M&A, investor reporting, Financial policies, HR, Regulatory compliance, ROI, and strategic planning. Has led global businesses & turnarounds, and managed Billion Dollar Projects to generate a revenue of $480M.

Specialties:

Strategy/ Customer Management/ Engagement: Executed customer management and built Executive Relationship to manage high profile & strategic customers to grow business and close projects/ products delivery successfully with high quality and customer satisfaction. Managed major and strategic accounts and delivered mega values contracts up to $80 million.

Global Program/ Project Management: Managed global turn key projects/ programs in A/P, EU, EMNA, and S. American Regions (up to $180M). Worked with Global Service Providers, Enterprises, Financial, Health and Govt/ State Agencies to provide network infrastructures, systems, services, Solutions, and applications. Delivered over 17 Mega Projects with high EVM while establishing regional competency centers to gain quality/ efficiencies (98%), customer responsiveness (24 hours), vendor management, and in-country sales support functions. Established regional strategies and contracting of mega-bids for as much as $300 million. Headed Lucent wide Y2K conformance program for 180 products and 80 global customers.

Change / ICT & Process Management: General & Business Management, Portfolio Management, BPM, BTO, BPO, ISVs, Out-Sourcing, Billing, OSS, Network Management, Communication, Ordering to achieve a target of budget allocations to 98%, on-time delivery to 97% and Quality 99%.

Vendor Management / Alliance Development: Built in-country supplier & alliance network to deliver differentiated services portfolio and to mine cost out of business. Performed M&A to gain expedited growth. Managed Vendors and procurement and defined delivery, quality, and offering parameters.

Degrees/ Certification: MBA (Int. Business/ Marketing): Monmouth College, NJ (1984), MS Computer Science: Monmouth College, NJ (1985), MS Electrical Engineering: Marquette University, WI (1981), and M.Sc. Physics: Punjab University, Pakistan (1975)

Certification in PM: American University, Washington, D.C (1997), and Six Sigma (Green Belt): Motorola (2008).

PROFESSIONAL HISTORY

Founding Director, Titans World Current

Founded the Travel industry segment as a part of Titans World, covering accomodations, Hoteling, Transportation, lodging etc.

Angie Communications, Int’l, Ltd. USA, Holland

COO 2009-ToDate

Direct internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise. Prepared short-term and long-range plans and budgets based upon broad organization goals and objectives. Established operating policies consistent with the CEO’s broad policies and objectives and insures their adequate execution. Appraised and evaluated the results of overall operations regularly and systematically, and reports these results to the CEO• Directed the development of strategy and policies throughout the organization, including compensation policies and employee benefit plans. Insure that the interests and welfare of employees as individuals are preserved and protect.

IUHBA Intl, Ltd New York

COO 2006-2011

Raising funds, evaluation of stressed markets, finance compliance, handling investment partners, execution of strategy & plans and outlining of long term financial objectives. Outlining long term financial planning and KPIs. Advisor to CEO, President and Board. CIO management, vendor management, Sales management. Institution and administration of Portfolio and Program Management. Overall network operational administration and customer satisfaction. System Solutions/ Architecture, Mobile Equipment/ system integration

Wireless Facilities (WFI) Herendon - Virginia

Sr. Director BD, PMO & Dy. CTO/ COO 2003-2006

Responsible to Manage and Support customers (AT&T, T-Mobiles, Verizon, Sprint) for Network Architecture, next-generation wireless solutions, Deployments, and Operations. CPMO of and delivery of Mega projects. Governed all development and implementation processes. Headed CTO/ COO function in defining the new technologies (3.5 and 4G) and solutions to increase the company offering portfolio.

Sycamore Networks Chelmsford – Massachusetts

Regional VP BD, Services and PMO 2001-2003

Responsible for CPMO of AT&T, Comcast, Verizon and other East Coast telecom operators to sell Sycamore Products and Program Managed with a target of $19M with a team of 19 people. This requires C-Level relationship building, product positioning, trials, and built support infrastructure aligned with business growth.

Ericsson Addison – Dallas, Texas

Sr. Director BD – Dy CTO 1999-2001

Headed the Customer Program Management of AT&T, Tri-Tel and Tri-Ton. Additional responsibilities included the PMO and Dy. CTO to develop the new Wireless solutions network deployments and services for the customers for a support $45M revenue.Managed the strategy and planning of the next generation systems and services.

AT&T/ Lucent Technologies Murray Hill – New Jersey

Sr. Director BD, PMO, Operations – CTO 1981-1999

Managed CTO & International Customer Program Management, was to provide the vision and roadmap of new products and solution implementations/ deployments. This included the Program management of Product Life Cycle Development & Management, ICT, Marketing program.



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