Howard Muttler

Team lead/Forklift operator

Indianapolis, IN 46234

ad42xe@r.postjobfree.com

+1-317-***-****

Dedicated and energetic worker with excellent customer service skills and an exceptionally good attitude. Adept at multitasking in a high-volume fast-paced work environment while following safety precautions. Able to maintain cordial and professional working relationships with people of all ages from diverse backgrounds. Strong analytical skills and pays attention to detain. Mains physical stamina and strength to accomplish the task assigned. Able to read, write, follow directions and communicate in English; with above standard computer knowledge. Authorized to work in the US for any employer

Work Experience

Forklift Operator

Campbell Snacks - Plainfield, IN

March 2021 to February 2023

• Set up machines (calibration, cleaning etc.) to start a production cycle

• Control and adjust machine settings (e.g. speed)

• Feed raw materials or parts to semi-automated machines

• Inspect parts with precision and measuring tools

• Test operation of machines periodically

• Fix issues that might occur during the shift

• Check output to spot any machine-related mistakes or flaws

• Keep records of approved and defective units or final products

• Maintain activity logs

Forklift Operator

FedEx Express - Indianapolis, IN

December 2019 to January 2021

• operating and managing industrial trucks to load

• unload materials and deliveries and

• move products to and from storage areas

• loading docks, into railroad cars or trucks or storage facilities. Team Lead/Forklift Operator

GEODIS - Indianapolis, IN

April 2015 to November 2019

• Assist customers with questions, complaints or compliments by listening to the caller’s needs, asking follow up questions as necessary to gather information, accessing information, documenting the call, providing information and/or resolving the caller’s issues or transferring the call to another department or pro as needed.

• Use the computer/telephone system to ensure calls are properly handled.

• Ask questions to determine the caller’s interests and needs.

• Accurately track call types and obtain and document customer information when required.

• Obtain customer information and record notes during and after calls in order to accurately document customer information and to aid future conversations with the customer.

• Utilize appropriate screens and information, using computer help systems to process transactions or to respond to caller requests.

• Work with other associates to relay customer information and to quickly diagnose the customer situation and the customer's perspective in order to handle transferred calls appropriately.

• Respond with empathy to dissatisfied/irate customers by understanding the situation and making appropriate decisions to resolve the situation.

• Customer service representatives interact with customers on behalf of an organization.

• Provided information about products and services, take orders, respond to customer complaints, and process returns.

• suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. INSERT GENERALIST ASSOCIATE

FISERV - Indianapolis, IN

January 2012 to May 2015

TASKING THAT REQUIRES FOCUSED CONCENTRATION IS EXPECTED TO BE LEARNED - ABLE TO CROSS TRAIN.

• UTILIZES BASIC SKILLS AND EXPERIENCE BACKGROUND TO PERFORM MACHINING AND MANUAL TASKS.

• PROCESS TRANSACTIONS NECESSARY FOR WORK SITUATIONS THAT REQUIRES VERY GOOD WORKING PC USER KNOW-HOW.

• IMPROVISING SOMETIMES IS NECESSARY TO SOLVE WORK PROBLEMS TO MAINTAIN WORK SCHEDULES.

• AS NECESSARY, SUPERVISOR MAY ASSIGN TO ASSIST AND HELP OTHERS WITH WORK.

• WORK FROM VERBAL OR WRITTEN INSTRUCTIONS, WORK SPECIFICATIONS, ROUTING SHEETS, ETC.; USES BASIC MATH ALL IN ENGLISH.

• PERFORM MINOR MAINTENANCE AND WORK WITH OTHERS TO PROVIDE ASSISTANCE WITH MAJOR MAINTENANCE PROJECTS WHEN ASSIGNED.

• MAY UTILIZE AND/OR OPERATE MATERIAL MOVING EQUIPMENT, CARTS, ETC. AND USE SOME PRODUCTION TOOLS INCLUDING HAND TOOLS AND PRECISION DEVICES.

• WHEN ASSIGNED PERFORM DUTIES AND TASKS OUTSIDE DEPARTMENT AND JOB TO THE BEST OF INDIVIDUAL SKILL AND ABILITY.

• WORK OVERTIME, WEEKENDS, AND HOLIDAYS AS WORK SCHEDULES REQUIRE. IN PEAK PERIODS ADDITIONAL OVERTIME IS REQUIRED

WAREHOUSE WORKER

HEWLETT PACKARD - Indianapolis, IN

February 2008 to May 2010

RECEIVED, STORED AND DISTRIBUTED GOODS

• LOADED AND UNLOADED SHIPMENTS

• PERFORMED GOODS RECEIPTS AND GOODS ISSUES

• COORDINATED MATERIAL TRANSFERS

• PREPARED RECEIVING REPORTS AND OTHER PAPERWORK

• PACKED AND UNPACKED ORDERS AS AND WHEN INSTRUCTED

• MEASURED, CUT AND SPOOLED WIRE MATERIALS

• VERIFIED QUANTITIES AND ITEMS BEING SHIPPED

• MADE DELIVERIES WHEN REQUIRED

SALES ASSOCIATE

WALMART - Indianapolis, IN

February 2007 to January 2008

FOCUS ON THE CUSTOMER, COLLABORATE WITH OTHERS, SOLVE PROBLEMS CREATIVELY AND DEMONSTRATE HIGH INTEGRITY STAFFING

• MAINTAIN PROFESSIONAL INTERNAL AND EXTERNAL RELATIONSHIPS THAT MEET COMPANY CORE VALUES

• ANY OTHER TASKS AS ASSIGNED FROM TIME TO TIME BY ANY MANAGER

• DEMONSTRATE ABILITY TO INTERACT AND COOPERATE WITH ALL COMPANY EMPLOYEES

• ENSURE THAT EACH CUSTOMER RECEIVES OUTSTANDING SERVICE BY PROVIDING A FRIENDLY ENVIRONMENT, WHICH INCLUDES GREETING AND ACKNOWLEDGING EVERY CUSTOMER, MAINTAINING SOLID PRODUCT KNOWLEDGE AND ALL OTHER ASPECTS OF CUSTOMER SERVICE

• ACKNOWLEDGE AND GREET CUSTOMERS THAT ARE WITHIN A CLOSE (TEN-FOOT) RADIUS OR TEN SECONDS OF ARRIVING WHERE THE ASSOCIATE IS WORKING.

• ENGAGE THE CUSTOMER THROUGH CONVERSATION. DETERMINE THE CUSTOMER'S NEEDS.

• PROVIDE PRODUCT KNOWLEDGE TO CUSTOMERS THROUGH THE FEATURES, VALUES AND BENEFITS OF EACH PRODUCT.

• SUGGESTIVELY SELL ADDITIONAL ITEMS AND SERVICES THAT THE CUSTOMER MAY NOT HAVE ANTICIPATED THEY WILL NEED.

• HANDLED RETURNS/COMPLAINTS GRACIOUSLY AND EFFECTIVELY.

• WORK WITH ASSOCIATES TO ACHIEVE STORE'S SALES PLAN. STRIVE TO ACHIEVE INDIVIDUAL SALES PLAN.

• ACTIVELY PARTICIPATED IN ALL PROGRAMS AND PROCEDURES THAT DRIVE SALES.

• TREATED ASSOCIATES, CUSTOMERS AND VENDORS BETTER THAN THEY EXPECT.

• CORRECTLY HANDLE ALL REGISTER TRANSACTIONS.

• SUGGESTED USAGE OF WEST MARINE PROGRAMS AND SERVICES WITH EACH APPLICABLE SALE. Education

High school

Skills

• Direct Support

• forklift

• Inventory Control

• RF scanner

• Warehouse

• shipping

• Forklift Operator

• Call Center (5 years)

• Materials Handling

• Basic Math

• Heavy Lifting

• Order Picking

• Pallet Jack

• Reach Truck

• Quality Inspection

• Microsoft Word

• Delivery Driver Experience

Certifications and Licenses

Forklift Certified

Additional Information

KEY QUALIFICATIONS

• THREE YEARS OF DEDICATED EXPERIENCE IN WAREHOUSE SETTING

• ABLE TO OPERATE FORKLIFT AND PALLET JACK

• HIGHLY SKILLED IN RECEIVING INCOMING MATERIAL AND GOODS FROM VENDORS AND SUPPLIERS

• HANDS ON EXPERIENCE IN VERIFYING QUALITY AND QUANTITY OF MATERIALS BY CHECKING MERCHANDISE AGAINST PACKING LIST

• IN DEPTH KNOWLEDGE OF MAINTAINING INVENTORY RECORDS AND ENSURING IDENTIFICATION OF DAMAGED GOODS

SPECIAL SKILLS

• MATCHING NUMBERS AND LETTERS

• STAGING AND SORTING MERCHANDISE FOR LOADING

• LOADING AND UNLOADING TRAILERS

• CLEANING WORK AREA

• SORTING AND PLACING MERCHANDISE IN RACKS

• STACKING CARDBOARD BOXES AND PALLETS

• MOVING MATERIALS

• WRAPPING, BOXING AND LABELING

• CONTROLLING QUALITY

• MAINTAINING LOGS

ADDITIONAL CAPABILITIES

• ABLE TO READ AND WRITE INSTRUCTIONS AND FOLLOW DIRECTIONS

• EXCELLENT ABILITY TO LIFT UP TO 75LBS

• EXCEPTIONAL PHYSICAL DEXTERITY

• GOOD COMMUNICATION SKILLS

• EXPERIENCE WITH RF SCANNER

• CPR CERTIFIED

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