Susan Doyle
408-***-**** ● ad42wa@r.postjobfree.com ● Campbell, CA
OBJECTIVE : Seeking a position in customer service, office management, or leasing agent office where I can utilize my extensive experience working with people and managing detailed administrative work. Willing to relocate.
SKILLS
● Office management
● Extensive record keeping
● Attention to detail
● Customer Service
● MS Office
● Outlook
● Google Suite
● Residential Management SW (YARDI,
One Site, AppFoli, AMSI)
EXPERIENCE
Resident Manager - 50 units - Bill Wilson Center San Jose, CA 12/21-12/22 Resident Manager - 362 units - Private Owner San Jose, CA 04/19-12/21 Resident Manager - 100 units - Eden Housing Manteca, CA 02/03-09/19
● Managed offices for conventional and low-income apartment communities
● Maintained close to 100% occupancy
● Reviewed and processed all rental applications for apartment units. Residents included: conventional, tax credit, HUD, and Section 8
● Managed move in and move out procedures
● Managed all financials for facilities including, collecting rent and security deposits, and end of month processing
● Coordinated annual recertification of resident financial eligibility
● Facilitated all quarterly unit inspections
● Managed all daily communications and correspondence with residents and vendors
● Scheduled all maintenance
● Produced weekly and monthly corporate reports which included: number of move ins and move outs, rental delinquencies, evictions, maintenance orders, total collections, and special projects
● Passed all government audits (TCAC and MOR) inspections during 19 years of service EDUCATION & CERTIFICATIONS
● Certified Occupancy Specialist (COS), National Center of Housing Management 2006
● Accredited Resident Manager (ARM), Institute of Real Estate Management 1985
● GED - South San Francisco High School 1973