Qualifications Profile

Analytical, goal-driven, and performance-focused professional with hands-on experience in information technology, Product Management, business and data analysis, and software development life cycle (SDLC)

[Summary] Data-driven strategist with 9+ years' experience leading impactful IT projects. Expert in Agile/Scrum, juggling priorities, and delivering excellence under pressure. Proven track record of optimizing operations, building high-performing teams, and exceeding business goals.

Core Competencies

Business Intelligence

Product Management

Technical Requirements Analysis

Engineering and Product Management

Risk Management

Strategic Planning

Telecommunication

Project Management

Professional Experiences

Link Mobility/Message Broadcast, Newport Beach, CA

Technical Business Analyst/ Product Ownership March 2021- Oct/31/23

Spearheaded strategic product initiatives by collaborating with key business stakeholders to define high-impact requirements. Translated these needs into comprehensive functional and technical specifications, guiding development teams in delivering solutions that met both user needs and organizational objectives.

Proficiently utilized industry-standard tools and technologies, including EONS, Live Chat Bots, UI/Ux Design, SQL Server, APIs, Postman, and Jira, to optimize cloud-based systems and data management processes.

Executed rigorous testing methodologies by crafting system and user acceptance test plans, scenarios, and scripts. Managed comprehensive testing and verification campaigns, ensuring solutions met functional, operational, and performance criteria.

Architected business expansion strategies, resulting in successful new business acquisitions and significant growth within existing accounts. Notably, spearheaded market entry for major players like Ameren, Detroit Energy, and American Electric Power.

Collaborated cross-functionally with finance and marketing departments to facilitate budgeting and creation of Statements of Work (SOW) for client projects, ensuring efficient implementation of new features.

Provided comprehensive technical support and collaborated closely with Development and QA teams to facilitate the creation and implementation of new features, while also executing campaigns and crafting tailored legacy implementations for clients based on their unique requirements.

ASICS America Corporation

Web Development Analyst May 2018– March 2021

Performed Business to business (B2B) requirements and fit gap analysis with stakeholders from operations, sales, REPs, and CS.

Aligned and worked with offshore teams in Japan, Amsterdam, India, and the USA to deploy a new product almost every 6-8 months and complete successful data integration across all platforms.

Function Agile Scrum Design, develop, testing, and implementing E-commerce web application using Java, Hybris Ecommerce framework, HMC, Order Management, Hybris product content module PCM, Hybris Service Layer, Multichannel Cockpit, Hybris Accelerator, Extension, CronJob and ImpEx, Hybris Management Console, Data Modelling.

Worked as a Product Owner for a team of 32 engineers and designers, leading the development of a new data integration platforms.

Imported, exported, and manipulated large data sets in multi-million-row databases.

Served as a Salesforce Product Owner at Asics North America, spearheading the development of a new product that enhanced online sales efficiency by 32% through successful integration and implementation of Salesforce solutions.

Managed SAP (ERP) DTC Production transactions for invoices, orders, shipments, inventory, and Master Data product.

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules in Salesforce.

leveraged Power BI to create comprehensive reports and conduct sophisticated data modeling, equipping business teams with actionable insights to drive strategic decision-making.

Proficient in utilizing Oracle modules focused on supply chain and manufacturing, along with ERP analytics, to efficiently manage and execute operations.

Assist in the development, implementation, and ongoing management of a Customer Relationship Management Product (CRM) called Salesforce to maximize the effectiveness of the operations and sales team.

Expertise working with SAP BI, EDI, JIRA, Service Now (ITSM), SSIS, SSRS, AWS, PIM, HPQC, Master Data, CRM (Salesforce), Oracle, Business to Commerce (B2C & B2B).

AAANS Property Management, Laguna Beach, CA, USA

Technical Business Analyst Jan 2017–Dec 2017

Guaranteed business and technology alignment through active collaboration with stakeholders group across the organizations and suggested proposal to meet specification and needs.

Efficiently handled maintenance services and repairs to ensure the integrity of the building systems.

Carried out metrics and analyses calculations and integration of multiple points of interest and large amounts of data into concise targeted information summaries and reports for the Development Team and the management.

Worked with VPs' and Leadership to aligned strategic plan with projects and business initiatives.

Proficient in Quality Assurance testing for Dynamics 365 and Power Platform, ensuring seamless functionality and optimal performance. Proven experience in maintaining rigorous testing standards to enhance the reliability of Microsoft's business applications.

Provides ongoing trainings about best practices in salesforce to current and new staff.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity.

Proficiently utilized SAP and business intelligence and reporting tool (BIRT) in performing thorough assessment for business optimization projects.

Career Highlights:

Played a vital role in attaining $1.5M through strategic development and oversight of processes to execute projects based on schedule and budget constraints

Significantly recovered profits by approximately 30% through execution of stored procedures, development of SQL queries, and testing of database

Ministry of Finance, Kabul, Afghanistan

IT Business Analyst Jul 2015–Jul 2016

Executed software development life cycle (SDLC) in managing supply chain process enhancement and system implementation projects, as well as in generating detailed business requirements and functional specifications

Served as technical lead in delivering servers, hubs, local area networks (LANs), wide area networks (WANs), switches, and routers

Built working partnerships with suppliers to ensure product quality and improved score card performance.

Designed and oversaw assigned inventory management systems.

Skilled in leveraging Oracle for finance operations, ensuring seamless and efficient financial management processes

Oversaw and conceptualized the implementation of $50M new networking systems, while validating new deployments and assisting with the evolution of various tools to improve data quality.

Functioned as an active member of the Executive Management Team with the IT department, as well as key liaison between management and engineers.

Build CRM forms, screens, and views as well as workflows and reports for the user interface

Education

Jamia Millia Islamia University, New Delhi, DL, India Graduated 2014

Bachelor of Science, Computer Engineering Top 20% of Class Vice President, University Student Union

Activities

Event Organizer, Mega Cultural Festival

Moderator Speaker, Family Planning International Conference – Bill and Melinda Gates Foundation

Representative, UN Information and Communications Technologies (ICT) IT conference

Award/ Certificates

Certificate of Leadership – Family Planning, Humanitarian Contexts

PMP

Generative AI And Large Language Model Learning

Languages

English, Farsi, Hindi, Dari and Urdu

Technical Acumen

Framework

Selenium Jira SAP SAP BI AWS Hybris SAP(FMS)

Software Development Methodology

Agile Scrum Tableau ITSM API Postman

Programming/Scripting

C# JavaScript TypeScript HTML5 CSS3 PHP PowerShell

Communication Protocols

HTTP FTP SSH

Development Tools

Visual Studio SAS Eclipse Power BI

Version Control Systems

Team Foundation Server Git

CSS Library

Bootstrap Material Design

Database/Tools

Oracle SQL Server MySQL Microsoft Office Applications LINQ

Entity Framework SSRS

Platforms

Mac OSX Windows 10 Ubuntu

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