John Murphy

Williamsville, NY *****

ad42sd@r.postjobfree.com

+1-716-***-****

Work Experience

Senior Business Reporting Analyst

M&T Bank - Buffalo, NY

September 2023 to April 2024

• Creating ans distributed daily, weekly, monthly, and quarterly Commercial Credit Risk reports

• Utilized various tooling in created reports including Excel, Tableau Prep, and Tableau

• Worked on continuous improvement of reports to provide best results for business units

• Created ad hoc reports as needed

• Perform complex analysis and judgment based work over multiple disciplines to support business decisions

Workforce Management Analyst

Thermo Fisher Scientific - Grand Island, NY

January 2021 to June 2023

• Created hourly reporting report utilizing Excel to provide insight into daily call information, including but not limited to, volumes, handle times, and abandoned calls

• Created productivity report utilizing Excel to provide insight into productivity of agents worldwide summarizing work produced per scheduled hour.

• Provided escalation/ triage support for agents in both NA and EMEA when IT issues arise

• Created numerous Standard Operating Procedures for the Workforce Management Intraday

• Chair weekly Global Tier 2 meeting attended by managers in both NA and EMEA

• Provided support during testing of new phone queues Operations Excellence Analyst

Delaware North - Buffalo, NY

September 2019 to September 2020

• Integral member of the Operations team on the Workforce Management project. A project designed to standardize the numerous hospitality locations owner and operated by Delaware North

• Lead 15 kickoff and numerous follow up calls General Managers and site leadership of various locations introducing the Workforce Management project

• Created business structures utilizing Excel and Visio for numerous locations providing insight into the necessary employees for the jobs being performed

• Assist in training the individuals performing site visits and assessments

• Designed tablet friendly Excel templates for the business structures reducing the necessary time required to update

Business Risk Analyst II

M&T Bank - Buffalo, NY

October 2017 to July 2019

• Assist in identify emerging risks and risks associated with new products/ services/ markets/ channels or changes to existing products/ services/ markets/ channels

• Monitor business unit performance with respect to established key risk indicators (KRIs) and assist in the creation of comprehensive KRI reporting

• Utilized knowledge of Excel Macros and VBA code to reduce reporting time

• Provide assistance in the development and implementation of various operational risk/compliance related initiatives within the business unit

• Research and assess regulatory requirements impacting the business unit

• Involved with setting up and facilitating conference calls in regards to Risk Notification process stemming from potential risk found within business lines Risk Management Reporting Analyst III

Citi Group - Amherst, NY

December 2015 to October 2017

• Produce daily and weekly market risk reports which monitor factor sensitivity, VAR and issuer exposures against independent market risk limits

• Provide information to both Market Risk Management and the business for audit, stress testing and ad-hoc related queries

• Develop and maintain close working relationships with Risk Management, Business Units and other Control groups. Raise, investigate and follow-up on issues related to data quality, limit excesses

• Maintain data metrics measuring the market risk infrastructure and performance of risk systems and processes for the ICG businesses.

Credit Risk Operations Analyst II

Citi Group - Amherst, NY

March 2014 to November 2015

• Work with credit officers, analysts, and operations personnel to meet deadlines

• Efficiently and accurately processed high volumes of requests for facility and obligor data while also insuring compliance with internal credit policies

• Deliver monthly reporting of exposure, annual reviews, and classified credit memos to business and risk units

• Involved in testing of newly developed departmental software

• Manage daily flow of credit data

Purchasing Intern

Hebeler Corporation - Tonawanda, NY

June 2013 to November 2013

• Aiding in the formalization of Supplier Quarterly Business Review Process

• Assessing the accuracy of supplier contracts and maintaining the most current supplier information

• Supporting management in their process to increase communication and relationships with supply base through analysis of current company metrics

• Preparing shipment data for presentation to management and suppliers

• Providing assistance to purchasing department in placing of purchase orders and obtaining status of placed purchase orders

Quality Control Technician II

Fresenius Kabi - Grand Island, NY

March 2008 to January 2013

• Ensured the cleanliness and safety of production facilities through environmental monitoring to establish a state of control

• Work with department members to promote efficiency and accuracy within production facility

• Collected and analyzed environmental monitoring data throughout facility, including clean room areas

• Effectively communicated environmental testing results with facility management in weekly KPI (Key Performance Indicators) meeting

• Investigate and identify root cause of environmental issues related to production and quality control and create solutions to prevent reoccurring problems

• Trained new employees on environmental monitoring, raw material testing, proper safety, clean room behavior, and proper aseptic technique

• Evaluated employee performance and procedures audits; coaching on proper techniques when necessary

Computer Microsoft Office (Excel, Outlook, PowerPoint, Word); Excel Education

Master of Business Administration in Supply Chain and Operations Management

University at Buffalo, The State University of New York September 2013

Bachelors of Science in Biology

Gordon College

2002 to May 2006

Skills

• Workforce Management

• Visio

• Aseptic Technique

• Business Analysis

• Risk Management

• Supply Chain

• Tableau

Assessments

Analyzing data — Proficient

November 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

November 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Analyzing data — Proficient

June 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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