DIANA PANDZIK
BALTIMORE, MD. 21206
Skills Summary:
I am an experienced, highly motivated, hard-working Administrative /Legal Assistant with the desire to help run a smooth, seamless operation. I have over 15 years administrative assistant and legal assistant experience. I am highly experienced in all MS Word Packages including Word, Excel and Outlook, as well as Adobe and converting documents into PDF format for reporting purposes. I have excellent interpersonal, communication and organizational skills as well as exceptional customer service interaction. I have dedication and hard work ethic and am eager to grow as the company grows. I anticipate and embrace change while creatively meeting all challenges.
Education:
Perry Hall High School
Degree / Date of Graduation:
Diploma / June 1990
Smartstop Self Storage December 2020-May 2023
7989 Rossville Boulevard
Nottingham, MD. 21236 Property Manager
Provide exceptional customer service always above and beyond, helpful with any concerns
Improve sales objectives through unit rentals, unit insurance and moving supplies
Develop customer relationships by identifying storage needs and providing solutions
Guide new customers through rental processes and agreements, touring property
Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits as well as daily reports. Daily communication with new and existing customers
Follow through with the auction process with accuracy, pictures, tags, post on website
Ensure the facility meets the highest cleanliness standards through maintenance duties
Work independently on daily tasks, ordered office supplies and scheduled maintenance
Daily walk thru, unit inspections, maintain inventory. Analyze different solutions and find the best course of action. Demonstrate resourceful ways to approach situations
Yardi and SSM knowledge
Amazon August 2019/ November 2020
102 Fulfillment Drive
Edgewood, Md. 21040 Driver
Seasonal driver
Deliver packages in timely manner
Communicate with customers for updates or issues
Handle with care, with a smile, with every delivery
Commendable customer service
Load up van before shift, helped coworkers load their packages
Drive with safety measures, picture clear on delivery
Go over and beyond to assure packages arrive safely
Contact customer when applied
Stayed in contact with team throughout the day to get my progress
Used E-Mentor app daily following instructions with deliveries and driving
Fuel up at end of shift with company card
Deliveries of over 200 handled with accuracy, within company time frame
MICHAEL ELOVITCH May 2009- May 2023
3106 Old Post Road
Pikesville, Md. 21208 Administrative Assistant
Answer multi phone line system
Prepare new client files
Help prepare tax forms
Correspondence with clients and IRS, CAF number assigned
Filing/In charge of disposing of older files
Bank deposits
Calendar management
Dictation
Spreadsheets
Contacted customers via phone or email regarding time sensitive information
Ordered office supplies and arranged for repairs with vendors
Stay updated on tax laws, mailing of lien letters to clients
Handle client concerns and personal information with discretion
Handle daily mail and place accordingly, address issues
Stanley Block, Esquire. April 2005 to October 2010
Court Square Building
Baltimore, Md. 21202 Legal Assistant
Provide assistance and personal support for Stanley
Prepared spreadsheets for clients and transcripts for the IRS
Prepared Power of Attorney for new and existing clients
Prepare, proofread and edited all memos, business letters, and all outgoing documents for staff
Processed revocations for clients for IRS and the State of Maryland
Collected payments daily, follow up with clients/informing clients of time sensitive information
Bank deposit daily, balancing and document payments and status updates for clients
Heavy calendar management
Prepared intake/ first point of contact and throughout process for clients
Filed mailed daily correspondence from IRS, notified clients in timely manner
Handled personal information with discretion
Prepared overnight mail and daily mail thru USPS
Multi-phone line system, post machine, post office daily
CAF number with Internal Revenue Service
Handled ordering of office supplies and scheduled Maintence for repairs as needed
Communicate with other Attorneys that assisted with Mr. Block’s cases
Arranged lunches and meetings for office
Helped our secretary and other attorneys who shared our office space
•Election Judge for 2008/2012 Primary Election