Operations Manager Continuous Improvement
Resume:
Tebogo Makgale
ad42qa@r.postjobfree.com
About Me: Detail Info
Address
Dalpark
Brakpan
South Africa
1541
Date of Birth
Summary
I am an innovative and motivational individual who has strong operational abilities in the Warehouse and Distribution sphere. A compassionate and inspirational leader who is results orientated and agile in his operations.
Possess excellent organizational and management skills, strong problem ability, organized, control, communication and interpersonal skills.
Passionate about customer satisfaction through delivering the product on-time and in-full in the most efficient channel. My core values are honesty, integrity, reliability and continuous improvement.
Education: TSIBA Business School
Post Graduate Diploma in Business Administration
2023
University of South Africa
BCom Economics
2017
Florida Park High School
01/1999 – 12/2003
English, Afrikaans, History, Economics, Business Economics, Mathematics
VARSITY COLLEGE
Certificate in Management Principles
2004
University Of South Africa
Certificate in Basics of Business
2004
Work Experiences:
All Aqua International
Head Of Operations
September 2023 – Current
Production Management, Distribution Management, Sales and Marketing Management, Site Management.
Reason for leaving: Retrenchment
Coca Cola Beverages South Africa
Management Trainee
1 February 2020 – 31 July 2023
Warehouse and Stock Management, Distribution, Finance and Governance
Additional Roles:
Stand-in:
Distribution Manager – Nigel (5 Months)
Operations Manager – Pretoria West (3 Month)
Regional Fleet Manager – North Region (4 months)
Stock Manager – Pretoria West ( 4 months)
Reason for leaving: Better opportunity
Pick ‘n Pay Distribution KZN
Operations Manager
1 April 2019 – December 2019
Managing all distribution warehouse activities (Inbound, Picking, Inventory, Outbound, Facilities, Equipment)
Budget planning and control, Management of staff pools
Actively encouraging operational efficiencies, ensuring on-day-in-full deliveries are executed.
Reason for leaving: Relocation to Johannesburg
Pick ‘n Pay Distribution
Operations Support Manager
1 June 2018 – 31 March 2019
Managing the effective utilization of manpower 500 employees per shift)
Management of Third-Party Logistics companies.
Ensuring the smooth operation of the DC (Inbound, Inventory, Picking, Outbound)
To plan and manage specific operation activities including employees, expenditure, efficiencies, and customer relations in order to ensure a profitable and efficient operation and to maintain relations with customers and key role-players. Conducting regular performance reviews including pick error reviews and provide regular feedback to employees with regards to individual and warehouse performance. Regularly report on performance management issues to the Site Manager.
Reason for leaving: Promotion
Distell
Operations/Branch Manager (Distell TradeXpress – Boksburg)
16 August 2017 – 31 May 2018
Managing the effective utilization of manpower (15 employees).
Management of HR/IR issues on site. Effectively perform administration and
reporting. Ensure effective teamwork through Mini Business Teams.
Ensuring that processes and procedures are carried out correctly. Managing
stock counts. Managing Cash transactions for the depot.
Ensuring that Budgets are done and monitoring costs efficiently.
Managing Sales for the Depot (Execution of sales activations and customer deals and a turnover of +/- R20 000 000 a month). Ensuring that Great Customer service is rendered. Carrying out Customer visits and Retention activities.
Managing the sites utilities and ensuring that the building is in a good condition. Risk and Quality Management (ensuring that audits are carried out and best results are achieved).
Liaising with suppliers.
Conducting and ensuring that Service Level Agreements with suppliers are adhered to.
Reason for leaving: Better opportunity
Warehouse Controller (Distell Springs)
1 April 2016 – 15 August 2017
Ensure the smooth receipt of stock from production lines into the warehouse.
Ensuring the product is distributed to depots or customers in the correct
quantities and quality.
Inventory Management.
Effective management of Human resources (32 employees) and equipment
Effectively perform administration and reporting.
Ensure effective teamwork through Mini Business Teams.
Additional Roles
1)Standing in as the Dry Goods Manager
Ensuring Dry goods are received in time for production.
Timeous distribution of Dry Goods to the production lines.
Managing stock counts.
Liaising with suppliers.
Conducting Service Level Agreements with suppliers.
Reason for leaving: Promotion
Merchandising Sevices Controller (Distell – Wadeville)
1 March 2013 – 30 March 2016
Ensure the cost-effective warehousing and despatch of ROI and POS materials.
Ensure the productive and effective utilisation of manpower.
Maintain a high level of customer service. Effective management of subordinates. Effectively perform administration and reporting. Ensure the distribution operation complies with the risk and quality control policies. Ensure effective asset management. Ensure effective teamwork through Mini Business Teams
Additional Roles
1) Stand-in as the Distribution Services Manager
2) Stand-in and the Warehouse manager (Clayville and Boksburg)
3) Stock-take Auditor (Clayville and Boksburg)
4) ICC and Stock take facilitator (Botswana)
Reason for leaving: Promotion
Customer Accounts Controller (Distell Wadeville)
1 July 2012 – 28 February 2013
Creating customer files and ensuring files are updated
Maintain a high level of customer service and build relationships with customers
Efficient internal communication with Sales Department
Effectively manage customer accounts within credit limits and credit terms
Reason for leaving: Promotion
DAC Clerk (Distell Wadeville)
1 July 2010 – 30 June 2012
Compilation of the monthly Internal Control Checklist. Ensure effective
administration of all deliveries and customer collection documentation, Providing
a high standard of customer service, both internal and external. Maintain
accurate filing and good housekeeping, Timeous following up of discrepancies
and queries,
Ensure the Quality Management System is maintained, Accurate completion of
adhoc tasks, ensure that Distell’s Risk & Safety Policy is adhered to,
Administration,
Customer Needs and Service, Distribution (printing pickings, invoicing, trip
reconciliation and credits on SAP)
Reason for leaving: Promotion
Warehouse Admin Clerk
1 October 2009 – 30 June 2010
Accurate and timeous capturing of credit documents, Reconciliation of
documents, and effectively liaise with all relevant departments, internal and
external. Perform administrative functions and report to warehouse controller,
perform filing and maintain Admin Housekeeping, Provide a high standard of
customer service to all customers, Perform stand-in duties for the controller,
Receive and handle telephone calls, Control Stationery
Accounts Payable Clerk
1 January 2009 – 30 September 2009
Processing of invoices on the SAP R/3 system. Reconcile allocated vendor (supplier) accounts within KPI standards. Verification of invoice data to Purchase Order information
Liaising with Buying and Material management departments regarding invoice
Queries
Control and maintenance of Vendor Master Data
Processing of Sales Deals
Reason for leaving: Promotion
Customer Deliveries Clerk (Distell Wadeville)
1 February 2008 – 31 January 2009
Licensing of vehicles and drivers; Proxy for company vehicles, reconciling
monthly kilometers, ensuring the roadworthiness of the vehicles, and dealing with
customer inquiries
Working daily on SAP
Reason for leaving: Promotion
References:
●Mr. T.J Mofokeng (DISTRIBUTION SERVICES MANAGER - DISTELL)
●MR. M.D. Makiwane (REGIONAL RISK MANAGER – COCA-COLA BEVERAGES SOUTH AFRICA)
●Ms. V. Mlotywa (PA TO GENERAL CHIEF EXERCUTIVE OFFICER – ALL AQUA INTERNATIONAL (AQUA AIR)
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