Jessica Trammell

Columbus, GA *****

ad42q5@r.postjobfree.com

+1-706-***-****

Work Experience

Assistant Manager

GWR Management, LLC - Columbus, GA

March 2023 to February 2024

Worked closely with the Property Manager in learning all aspects of management including administrative and financial duties

Assumed responsibility for supervising staff and managing the property in the Manager’s absence Inspected property common areas, apartment units and grounds on a regular basis Communicated with residents regarding violations and compliance issues Collected all rent payments

Overseen renewal efforts through the processing of renewal letters to tenants, communications with tenants to secure renewal and executing renewal documents Performed other duties as assigned

Occupancy Specialist

Housing Authority of Columbus Georgia - Columbus, GA January 2020 to March 2020

• Work in considerable and constant public contact, often under trying conditions (Covid-19)

• Completed assignments received orally and in writing under the general supervision of the HCV Program Operations Manager

• Cross trained in other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload

• Conducted interviews and completed annual, interim, and special re-examination of clients for the Section 8 program, assisted clients and/or their representative in the completion of forms and identification of required documents

• Verified information submitted by applicants/clients according to Authority policy

• Communicated via written and oral correspondence with clients and landlords

• Developed and maintained positive rapport with owners, managers, and clients; explained program requirements as needed

• Prepared rent changes, move-ins, and enters all data into the computer system

• Explained terms of contracts, leases and other Section 8 forms to clients and landlords

• Created and maintained client file folders, certification and updating of client information and income

• Responsible for setting up appointments with landlords and clients to sign all necessary documentation

• Maintains control and information systems for effective program monitoring

• Maintained a control book of all increases and decreases of HAP payments, transfers, move-ins/move- outs, clients seen, elderly/disabled for the current month

• Responsible for promissory note payments for HAPP

• Send correspondence to clients for non-payment, etc

• Verified all TANF through the State of Georgia’s computerized online system, print worksheets, work letters, child support forms, etc.

• Ensures all needed documentation is completed for clients requesting transfer

• Responsible for checking Tenancy Approval (TA) forms Leasing Agent

Roco Real Estate - Columbus, GA

April 2019 to October 2019

• Responsible for all aspects of apartment leasing including tours to apartments, taking applications, qualifying residents, completing credit checks, verifying employment/landlord reference, preparing leases and deposits.

• Outstanding customer service while maintaining and enhancing relations with prospects, residents, vendors, and coworkers.

• Effectively toured the community and model units with prospects. Applied product and market knowledge to clients needs by communicating features and benefits

• Performed general office duties including answering the phone, making service request, completing follow-ups, filing, ordering office supplies and ensuring all leases are correctly formed in accordance with ROCO Management

• Assisted in lease renewal process. Distribute and follow-up on renewal notices to current residents in a consistent manner.

• Ensured all maintenance repairs are handled satisfactorily by providing communication between the leasing office and maintenance team.

• Complied in accordance with company procedures and ensuring compliance with Fair Housing requirements.

• Performed all other tasks assigned by the Property Manager Tribridge Residential, Leasing Consultant

Tribridge

January 2013 to 2018

This position was a continuing position from Hercules Real Estate in which the property was sold. Leasing Specialist

Hercules Living - Columbus, GA

2013 to 2018

Assistant Property Manager

Briscoe Co

2011 to 2012

Education

Bachelor's (ongoing) in Business Administration

Strayer University-Georgia - Columbus, GA

June 2020 to Present

Skills

• Word, Excel, PowerPoint, Access, Outlook, Onesite, Yardi, FTP sites for LIHTC and HUD, Leasehawk, and LeaseStar. Property Management and Leasing Offering an award-winning track record of customer care excellence within high-volume environments that include

• World-Class Customer Service

• Exceptional Leasing strategies

• Troubleshooting/ Problem Solving

• Up-Selling/Sales Support Vouchers

• Dependable/Self Motivated

• Technical/User Support

• Complaint Handling

• Reports & Documentation

• LIHTC

• HUD

• Housing

• Property Leasing

• Microsoft Excel

• Fair Housing Regulations

• Microsoft Word

• Yardi

• Microsoft Outlook

• English

• Microsoft Office

• Property management

• Customer service

• Section 8

• Computer literacy

• Office Management

• Microsoft Windows

• Time management

• Typing

• Help Desk

• DNS

• Marketing

• Accounts Payable

• Accounting

• Word processing

• Employee evaluation

• Computer Networking

• Technical Support

• Operating Systems

• Writing skills

• Communication skills

• Computer skills

• Data entry

• Microsoft Powerpoint

• Windows

• Organizational skills

• Conflict management

• Sales

• OneSite

• Databases

• Linux

• Network Support

• Negotiation

• Supervising experience

• Maintenance

• Administrative experience

• Landlord-tenant law

• Leadership

• Management

• Analysis skills

• Social media management

• Social media marketing

• Google Suite

• Microsoft Word

• Microsoft Excel

• Writing skills

• Microsoft Office

• Section 8

• Typing

• LIHTC

• Conflict management

• Fair Housing regulations

• Bookkeeping

• Office management

• Property management

• Databases

• Customer service

• Yardi

• Sales

• Accounting

• FTP

• Technical support

• Windows

• Marketing

• Software troubleshooting

• Operating systems

Certifications and Licenses

Driver's License

August 2023 to February 2027

Replacement license

Assessments

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient June 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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