Ann M Cole

**** ****** ***

Denver, CO *****

720-***-**** Cell Phone

ad42p9@r.postjobfree.com

Professional Summary

Successful professional with 25+ years of experience providing world class customer service as an account manager, patient advocate and C N A

Core Qualifications

Team leader and player but also can work independent

Strong Communication Skills

High retention rate

Strong decision-making skills

Manage the renewal of current clients from beginning to end

Cross sell additional products o current clients

World-class customer service

Management skills

Licensed Health Insurance Broker

Certified Nursing Assistant with Q M A P

Certified Health Coach

Professional Skills

October 2022 to November 2023 PASCO Home HealthCare

a)In home support specialist 24/7 for mother responsible for her total care needs including but not limited to medication administration

b)Coordinate care between vendors and providers

c)Provide patient advocacy as Guardian and Conservator

June 2021 to July 2022 GoHealth

a) Responsible for developing relationships and new sales Medicare Advantage products

to seniors or those eligible for Medicare

B) Retaining and maintaining business by ongoing customer support providing world class

Customer service

March 2020 to June 2021 Natural Grocers Health Coach

a) Establish coaching position in new store location

b) Develop community partnerships and relationships

c) Conduct virtual coaching sessions and nutritional education programs exceeding goals

d) Manage vitamin department in addition to coaching duties

e) participate in conducting weekly meetings for staff

f0 provide store support where needed

July 2019 to March 2020 Staples Corp Office

a) Manage book of business of over 300 clients

b) Generate new clients and revenue for Staples Advantage Business Program1

c) Responsible for servicing current client accounts

e) Negotiate pricing and discounts for clients

October 2017 to July 2019 Home Depot Sales Associate Paint Dept

(part time)

1)Responsible for assisting customers with their paint needs making sure they had all necessary tools for job they were undertaking

2)Make sure shelves and endcaps were properly stocked. Required to unpack pallets of +5gallon and 1 gallon paint cans and have the ability to lift 50 pounds using safety guidelines

3)Trained new associates

4)Assisted in other departments as needed

February 2002 to October 2017 Gerald L Lukton Co Inc

1) Managed office and day to day operations 6+people

2) Responsible for new sales doubled book of business and responsible for retention which

I retained 96% business

3) Developed all sales and marketing materials and collateral

4) Provided world class customer service as I was the point of contact for all service issues,

including but not limited to medical claims, eligibility and billing issues as well as patient

advocacy for clients

5) Assisted with accounts payable, accounts receivable and client billing

6) Responsible for making sure agency and clients were following Federal and state

regulations

Other Skills

Managed office of 6+ employees

Design and conduct presentations to educate customers

Experience with accounts payable and receivable

Patient advocacy with medical insurance issues

Ability to work in team setting as well as independently

Organizational skills as well as derail oriented

Pubic speaking

Education and Certification

South Denver School of Nursing Arts 01/23 to 03/23

C N A State of Colorado

Kaplan University 09/2011 to 03/ 2014

BS in Heath and Wellness incomplete 30 credit hours short due to financial hardship

Institute for Integrative Nutrition 09/2013 to 09/2014

Certified Health Coach

Miller-Heinmann Sales Training 10/2019 to 11/2019

Licensed Health Insurance Broker State of Colorado

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