KOURTNEY

HINES

ad42on@r.postjobfree.com

515-***-****

Des Moines, IA 50310

SKILLS

• Business Development

• Marketing Analytics

• Competitor Analysis

• Target Market Identification

• Relationship Building

• Organizational Skills

• Team Building

• Critical Thinking

• Training

• CRM Documentation

EDUCATION

Upper Iowa University

Fayette, IA • 04/2000

Associate of Arts in Criminal Justice

PROFESSIONAL SUMMARY

Experienced professional providing 26 years of high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Known for delivering outstanding customer service and driving profitable outcomes.

WORK HISTORY

Cognizant Technologies Solutions - Executive Voice Processing Des Moines, IA • 09/2019 - 04/2023

• Implemented performance strategies for operational protocols to meet quality standards.

• Analyzed production reports to improve workflow and pre- production processes.

• Evaluated production estimates and outputs to meet deadlines.

• Established work schedules, assignments and production sequences to meet production goals.

• Streamlined processing procedures by analyzing workflow and implementing improvements.

• Collaborated with cross-functional teams to improve overall process efficiency.

• Supported company growth by consistently meeting or exceeding performance targets.

Bankers Life Insurance Company Of America - Insurance Agent Des Moines, IA • 02/2011 - 11/2017

• Analyzed customer needs and provided best options, upselling products and services.

• Engaged customers and provided high level of service by carefully explaining details about documents.

• Researched insurance plans to find good options for clients' needs.

• Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.

• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

• Built strong relationships with clients through consistent communication and excellent customer service.

American Equity - Sales and Marketing Representative West Des Moines, IA • 01/2009 - 09/2010

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.

• Developed customized sales presentations for key clients, resulting in increased business partnerships.

• Assisted salesforce with customer leads and follow up to build consistent communication and ongoing contact.

• Analyzed competitors' marketing campaigns.

• Increased sales by effectively managed sample product distribution and customer incentive programs

• Performed regular research on target audience's wants, needs and purchasing patterns.

• Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency. Athene – Financial Institution Sales Representative West Des Moines, IA • 12/07 – 11/08

Wells Fargo Home Mortgage – Home Equity Representative West Des Moines, IA • 2005 – 2007

Principal Financial Group – Agent Support

Des Moines, IA • 2000 - 2005

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