Victoria Johnson

*** ******** ******

Lexington, SC 29073

803-***-**** ad42mv@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant with demonstrated experience managing business relations and special projects. Extensive customer support experience, with ability to resolve customer problems, multi-task, and work under constant deadlines in a high-paced environment with superior time management skills. Excellent communicator with knowledge of phlebotomy, medical terminology, anatomy, processes, treatment, diagnostic tests, medications, and procedures. Comprehensive background in organizing, planning, scheduling, client relations, confidentiality, and teamwork. Proficient in Microsoft Office and database management. Ability to bring structure, collaboration, and cohesiveness to any organization.

Accounts Payable

Accounts Receivable

Bookkeeping

Office Management

Customer Service

PROFESSIONAL EXPERIENCE

Impact Health Biometric Testing and Staffing

Phlebotomist and Certified Nursing Assistant/Office Assistant

1/2019-Present

Full Time-40 Hours

Assisted in the distribution of two Covid vaccines- Pfizer and Moderna throughout the state.

Completes patient referrals and rescheduled appointments for patients.

Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the office.

Responsibilities include scheduling, canceling, and re-scheduling customer appointments.

Coordinated client care plan and documented services provided; Assisted clients with daily hygiene and living functions of personal care, such as grooming and bathing, for older persons who are moderately impaired.

Planned and prepared meals and snacks according to specific dietary requirements of the client

Provided companionship for client (read, walked, accompanied client to appointments

Home health services-assisting for older persons who were able to perform only some basic household tasks.

Entering account information; monitoring appointment requests from multiple electronic sources; participating in weekly meetings to determine the daily needs of the office.

Manages the processing of health and physical information for patients, doctors’ orders, and hospice referrals to ensure all areas of compliance, and recommends updates based upon administrative guidance.

Responsible for assisting customers by phone and emails to schedule and cancel appointments, address and resolve customers questions, billing and service issues/complaints professionally.

Provided problem solving knowledge that decreases call times.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with customer/patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and customer needs.

Ability to communicate tactfully and effectively by phone, in person, and electronically.

Responsible for maintaining accurate and complete records by utilizing various resources to research, identify, and address discrepancies within the data system.

Assists supervisor to ensure requirements are met within regulatory timeframes.

Manages phone calls and inquiries from partner hospitals and physician’s offices regarding billing, service issues and resolving problems with appointment, and updates records.

Performing clerical duties to include filing and retrieving files, processing incoming & outgoing mail, sending & receiving faxes, entering & retrieving computer data, assembling materials.

Disseminates information to the patient families regarding agency policies and procedures.

Participates in professional development trainings, meetings, seminars and/or workshops, and conferences to enhance job knowledge and performance.

Completes office work and administrative functions without supervision.

Achievements

Member of DECA Club

Crossword Animal Hospital Volunteer

Phlebotomy Certification

Home Health Aid- 36 Months

Administrative Skills

Microsoft Word

Graphic Design

Spreadsheets

Google Drive

Presentation Software 6. Slideshow Excel

Analytics

Keynote Operating System Numbers

Microsoft Office Offices Suites/Microsoft Access

Email Communication

Data Visualization

Education

White Knoll High School

Midlands Technical College- Phlebotomy, Certified Nursing Assistant

References Available Upon Request

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