Griselda Valera
**** ****** **. ******, **. *****
919-***-**** ad42m3@r.postjobfree.com
Education:
NC Real Estate License- Raleigh, NC March, 2021
Certified Apartment Manager (CAM) Certification, Raleigh, NC July, 2020 National Apartment Leasing Professional, Raleigh, North Carolina October 2018 Certified Notary, Durham Technical Community College, Durham, North Carolina March 2020- March 2025
Associates of Arts Business Administration, San Antonio College, San Antonio, Texas May 2011 Graduate
Summary of Qualifications:
• 17 years experience English/Spanish Bilingual Translation Specialist
• 16 years of data entry and data processing experience
• Extensive college course works in payroll and business applications
• Extensive experience in data entry using various complex software, such as, AppFolio Property Manager, PeopleSoft(Oracle), ECS (Equity Compensation System), NextGen, ADP/ODA, PASS(Participant Account Servicing System), AIS and others
• Extensive experience in maintain complex files on an electronic systems of all types
• Expert knowledge of Microsoft Word, Excel, Outlook, Power-point, and Access
• Proficient typing skills with a typing speed of 47 wpm
• Exceptional ability to communicate effectively in both English and Spanish, verbally and in writing; establishing and maintaining effective working relationships with supervisors, employees, representatives of allied agencies, and the public Employment History:
Real Estate Realtor/Broker, Winland Realty Group, Triangle Area, NC 9/2023-Present
• Created and developed a strong network of buyer and seller clients, mortgage lenders, contractors and attorneys for client referral.
• Guided and educated buyers in purchasing a property.
• Initiated negotiation process, consulted with clients regarding market conditions, prices, mortgages and legal requirements to ensure a fair and honest dealing.
• Collaborated with sellers in coaching process to market property.
• Conducted CMA
• Assisted with scheduling clients’ services, such as inspections, home warranty, land surveys and appraisals
Community Manager, TEAM, Inc. Durham, NC 6/2021- 9/2023
• Supervise all apartment turns and make certain that the apartment is suitable for move-in prior to lease signing by personally viewing the apartment.
• Review Rent Ready Schedule to be sure that expected ready dates are accurate.
• Walk vacant apartments to make sure they are ready for a tour.
• Review and approve resident applications in accordance with TEAM approval policy.
• Oversee resident correspondence.
• Manage and resolve resident issues and complaints as needed whether via email or in person.
• Prepare and send late notices on the 6th of the month or first business day after the 5 th of the month and on the 10th of the month or the first business day after.
• Oversee the collection of monthly rents and other delinquencies.
• Monitor delinquencies and actively attempt to collect past due balances.
• Submit documentation (e.g. past due notices, correspondence, etc. to TEAM for past due balances to be filed with the Durham County Magistrate on the 15th of each month.
• Prepare and submit any payment plans on outstanding resident balances to TEAM Inc. for approval.
• Perform regular inspections of Holly Hill, Poplar Manor & Erwin Terrace, note items that need attention and prepare a plan for improvement/repair/replacement.
• Work with advertising vendors and effectively market properties and keep vacancies in low.
• Shop competitive properties and assist in analyzing data in order to price rents properly.
• Develop and implement a creative marketing plan which should include, but is not limited to: mailings, visiting surround institutions to give out community 1 of 2 information, resident retention, resident get-togethers, etc. This plan should also take into consideration the advertising survey and market rent survey to see where our marketing attention should be directed.
• Perform competitive procurements for new vendor services.
• Collect all information, signed addenda, and insurance information needed for vendor packets.
• Review vendor information in Appfolio to make sure all information, specifically the general liability and workers compensation insurance certificates, are current and uploaded.
• Monitor employee work, measure progress, and give applicable feedback.
• Manage employee issues such as employee interactions, initiate warnings, discipline, and termination if necessary.
• Coordinate office schedule and maintenance schedule and give approval for time off.
• Submit bi-weekly timesheets and special pay request (as needed) on or before payroll submission date.
• Make bank deposits and enter receipts into Appfolio as needed.
• Assist with accounts payable for Holly Hill, Poplar Manor, and Erwin Terrace Apartments through AppFolio as needed.
• Order necessary supplies for the office while keeping within the preset budget and schedule.
• Maintain functionality and cleanliness of the leasing office.
• Submit an end of the year inventory of all office equipment.
• Perform all aspects of employment within the guidelines of Fair Housing. Leasing Consultant, TEAM, Inc. Durham, NC 10/2015-6/2021
• Greets prospective residents and current residents as they come through the front office door.
• Gives prospective residents apartment information and provides guided tour of the property and apartment as needed
• Answer phones, research residents applications, approve applications, prepare new lease and lease renewal paperwork and write up and log work orders when needed
• Responds to all voicemail messages and email message concerning the properties. Sends out renewal notices 120 days out to eligible residents
• Explains the application/move-in and move out process to potential and current residents
• Resolves common resident issues
• Collects application fees and rent payments
• Trains New Leasing Consultant
• Perform apartment inspections in all three apartment communities
• Performs all new move in accounting
• Post all rent payment checks to their property ledgers
• Responsible for accounts receivable for Holly Hill, Poplar Manor and Erwin Terrace
• Make bank deposit runs when needed
• Orders necessary supplies for office
• Keeps contact and marketing of properties
• Performs Monthly market surveys
Patient Care Consultant, A-10 Clinical Solutions, Inc. Cary, North Carolina 5/2015-9/2015
• Assist a major pharmaceutical company with interviewing and recruiting human research subjects for an investigational drug study
• Translate and handle all Spanish speaking calls that comes into the call center
• Determine if human test subjects were prequalified to participate in the drug study
• Obtain informed consent of research subjects
• Consult and educate participants regarding retrieval of their personal medical records for participation
• Perform data entry and other clerical work as required for project completion deadlines
• Verify accuracy and validity of data entered, correcting any errors
• Facilitate and schedule research participants with study sites in their area
• Provide and record accurate research data
• Report data daily electronically and weekly during team meetings
• Track research participants and perform follow ups Data Research Specialist, Greene Resources Temporary Services/RTI International, Raleigh, North Carolina 3/2012 – 1/2014
• Provided research assistant support for various projects with (R.T. I.)
• Contacted research subjects regarding interviews for the purposes of quality control
• Inputted, compiled, edited and maintained participant information systems
• Performed quality control on existing surveys
• Facilitated the sending and receipt of materials to field interviewers and supervisors Benefits Representative, Affiliated Computer Services-A Xerox Company, Cary North Carolina 11/2011-2/2012
• Provided customer service to employees regarding health and wellness benefits
• Maintained exceptional tracking of incoming call records
• Escalated calls to the appropriate departments
• Served as a liaison between customer and supervisors during high call volumes Equity Compensation Specialist/Quality Control Specialist/Banking Representative (Intern), CitiGroup Inc., San Antonio, Texas
6/2003- 9/2011
• Provided exceptional customer service to Citigroup employees, human resources, and international coordinators
• Processed and Updated new and existing procedures regarding new account set up in the correct information intranet systems
• Responded to customer inquiries and request for various banking services
• Collaborative problem solving with other individuals and/or departments to resolve issues
• Maintained new accounts and updated existing accounts with changes
• Tracked and updated new and existing accounts with accurate information
• Maintained banking quality standards and knowledge of rules and regulations
• Maintained quality control records
• Prepared and approved account information to the appropriate systems
• Contacted and maintained relationships with legal representatives for the purposes of creating special accounts
• Awarded “Highest Productivity” May-August 2004
References:
Heather Smith, Chief Operating Office, 919-***-**** ext. 6, ad42m3@r.postjobfree.com Todd Prince, Fulfillment Operations Supervisor, 919-***-****, ad42m3@r.postjobfree.com Leshania Blue, co worker 919-***-****, ad42m3@r.postjobfree.com Kristin Keough, Citigold Services Manager, 210-***-****, ad42m3@r.postjobfree.com